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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Sensor fails to detect headset

-Everything is plugged in properly (got the check mark next to everything in the setup app)-On the initial 'firmware update step' it said the firmware update on the sensor failed, and to unplug and replug it.(This I suspect was because I had initiall...

stfj by Level 2
  • 4 replies
  • 0 kudos

Nvidia 750ti

Hi! I'm new here. Just a quick question. I plan on getting an oculus at some point in the future. I'm just trying to determine what upgrades I'll need.I have an amd 6-core @3.5, 8gb ram... hopefully those should be ok.... and an Nvidia 750 TIMy big q...

Oculus Setup crashes. Restart Computer...

Trying to run the new setup. Once it's done downloading it crashes and tells me to restart my computer and try again. Tried this several times.EDIT: Sorry same issue here:

tozz3r by Level 4
  • 0 replies
  • 0 kudos

Localised payments?

The Oculus store is in USD, this causes additional charges (Non Sterling Transaction Fee) when will we be likely to see localised payments like on the Gear VR store?

Multiple GPU Setup

I have two graphics cards, can I have my primary monitor connected to one and the Rift connected to the other or do they both have to be on the same card?

SOLVED - How to play my own 360 video in my Rift?

Assuming we've properly filmed, stitched and encoded a 360 2D or 3D video for Oculus Rift. Now I have a big video file. How do I view this in my Oculus Rift? How to play my own 360 video in my Rift?PC:- Large desktop, Intel i7-5930K- Windows 10 (64)G...

nitsan by Level 0
  • 7 replies
  • 0 kudos

Payment Methods for the Oculus Home Store - using a new card

I want to start buying launch titles on the store, but my account currently has the card I used to pre-order my CV1 registered. I want to use another card to buy games but only seem to be able to have a single payment method on my account. Can this b...

DavidC by Level 4
  • 0 replies
  • 0 kudos

HMD powered off, check HDMI connection [Runtime 0.8/Win 8.1]

Hi masters,One of my friends borrowed my DK2 and after he returned I kept meeting the typical error "HMD powered off, check HDMI connection" which never appears before. The LED on the HMD is orange and sometimes off. No settings changed in my PC afte...

TinSLDR by Level 2
  • 3 replies
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Profile edit

Just noticed a little error on the shop with my date of birth being one day out. Don't want this to affect my order or anything , so I'm wondering how to change personal details on there or here ?Tony

oculus u when I bought I use this computer

Hi first thank you read my discussionu get when I buy a new oculusbut ı have laptop asus x 550 jxfeatures12 gb ram gtx 950 mi7 4720 hq cpu oculus u when I bought I use this computer

zkares by Level 2
  • 3 replies
  • 0 kudos

DK2 keeps on crashing / not starting up

So depending on how my DK2 is feeling it either wont start up or it will just constantly crash all the time. This was not happening on Windows 7 and only really started when I upgraded to 10, I also did just switch out my MB so I only have 3.0 slots....

Anonymous by Not applicable
  • 8 replies
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Blue Screen of Death. Runtime 7, on Windows 7

Hello, I hope someone can help, I have just re-formatted my machine to clean house, and now suffering a Blue Screen of Death every time I try and use the Rift. I have had a DK2 for about 16 months now and it was running fine before (I solely use it f...

Oculus Rift is not being recognized as a secondary monitor.

I'm using windows 10 with the latest SDK but my computer won't recognize it as a monitor. I have gotten Rift to work with the Demo but I can't get any applications to launch on the rift. I'm Trying to run Mythos of the World Axis but it is just launc...

Unreal Engine 3 compability? (XCOM 2)

So I'd like to be able to play XCOM 2 with my DK2.Considering it's built on UE3, it doesn't (what I'm aware of) have native support for Oculus.Does anyone know a work-around for this? Are there any commands I can run to split the screen?

Dimaspy by Level 2
  • 1 replies
  • 0 kudos

S7 with new vr headset

when i try to put my phone into the headset it goes blank and then says the phone has closed unexpectedly remove and try again?? over and over ....someone help??

jd76063 by Level 2
  • 1 replies
  • 0 kudos

Bootcamp Macbook Pro 2011 AMD Drivers

Hi!I just installed bootcamp and windows 7 pro and installed drivers etc but I can't find any new driver updates. Why do I need a new driver update? So I can use the direct mode with my rift.I have a AMD radeon hd 6770mWhen I use the AMD auto check p...

Roshann by Level 0
  • 5 replies
  • 0 kudos

Legit order cancelled - 2 days and no reply from support

Hi,I'm really frustrated and hope someone from Oculus reads this and is able to help.My order (delivery April) was cancelled two days ago.It was an order with shipping(no forwarding address) and billing address in Germany paid with a German credit ca...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Mini DisplayPort -> HDMI Adaptor compatible w/ Retail Rift?

My video card, the recommended 970gtx, only has 1 HDMI port. So I am wondering if an adapter for my display ports will work/be needed etc. I believe some adaptors were provided for the developer kits in the past, but I have no expectations of this be...

DJJoeJoe by Level 2
  • 15 replies
  • 0 kudos

sdk 1.0

I've been developing with sdk through to 0.8 and havn't the funds for cv1, yet but when I do, will it come with the sdk so I can integrate sdk 1.0 with my custom engine? or do I have to ask for this? thanks for any help in this.

Bluetooth headphones

Im sorry if this question has already been answered but I bought the Samsung S7 Edge Bundle and I have a pair of Samsung Level On Bluetooth headphones that worked for about 2 days with the Gear VR. Now no matter what game or movie anything I use it w...

galvanw by Level 2
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Do i get a date, when the CV1 will get charged ? cause my money for it, is on a savings account

Order issue - potential long wait for CV1 (not happy)

Having owned a DK2 I was eagerly sat waiting for the moment pre-orders went live. I ordered instantly and managed to get myself an early 26 order number.I received a confirmation email an hour later and didn't think anything of it.With emails being s...

kirkyb by Level 2
  • 7 replies
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Runtime Version for Intel Iris

I am running demos reasonably well with 0.5 on my 2015 RMBP. I am interested in doing development with Unity and so am trying to get set up on my windows (10) partition. I've attached my log below. I was hoping to get 0.8 working so I could use the L...

Windows 10 doesn't recognize my Occulus DK2 as a Second monitor

I have a GTX 970 , 16G memory . I first installed the last runtime version , reboot cpu . , occulus config utility doesn't have all options ( cannot update firmware , cannot go on extended mode ) , OVRserverx84 is also missing in the service.Its NOT ...

pitouc by Level 2
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  • 0 kudos

HMD powered off, check HDMI connection

I get this "HMD powered off, check HDMI connection" consistently.Orange led is on.PC: - Large desktop, Intel i7-5930K - Windows 10 (64)GPU: - Nvidia GeForce GTX 980 - Driver version 364.51Oculus Rift: - Engineering Sample O8R2 - Runtime 0.8 (reinstal...

nitsan by Level 0
  • 5 replies
  • 0 kudos
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