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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

My rift S isn't work correctly

I have had my rift S for about 3 months now, since then my rift S hasn't connected to my computer properly without needing to constantly re-plugging it, restarting the software or even the computer, and even then it won't always work. The issues i co...

Is the Oculus Rift S Sold Out?

I have been on every tech store imaginable, called several numbers, but to no avail. Not available anywhere AT ALL for a price of $400. Not even on the Oculus website can you buy it! Can I please get some suggestions? Thanks.

Zero Caliber

Hola. Tengo un Intel i7700 y Nvidia Geforce 1050. ¿Alguien sabe si Zero Caliber se puede jugar con estas especificaciones aunque sea con gráficos bajos? Pregunto por qué se recomienda Nvidia Geforce 1070 y la mía es 1050. Saludos. Hi. I have an Intel...

Issue with headset tracking and much more.

Sometimes when I setup my Rift S the cameras that show you your area for setting up guardian for example, it is "flickering" I generally don't know how to explain it, the view will be there then it will snap to there then to the previous position and...

Need help setting up Oculus Link

I'm trying to setup Oculus Link for my Quest, and I've gotten to a point where I can connect my Quest to my PC, and I see the button on the bottom right that says "Enable Link (Beta)." However, when I press it, I just get a black screen for a second,...

3 Red Lines

Good morning all.I have submitted a ticket with full logs but thought I would post here aswell incase anyone has any suggestions.As of yesterday I put on my Rift S and noticed these 3 red lines in the lower mid part of the screen. I tried restarting ...

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Feneture by Sightseer
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Headset Sensor Check

the sensor check will never finish, it started out with the oculus app saying it constantly needed to be restarted so I removed the device now i'm stuck with this check.Things I've tried already:1. USB power save turned off.2. unplugging the cables f...

Harrods by Explorer
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Quest initial update stuck at 50%

Hey everyone, looking for some help with my new oculus quest. I got it yesterday and it has been stuck doing the initial update for an entire day now. The quest keeps shutting itself off and restarting at 50% for the update. I have tried factory rese...

Beat saber not updating

Our beat saber is on the quest is not updating. We rebooted the quest and now the screen is black. It is only 4 months old. Any help/ suggestions appreciated.

OVRServiceLauncher errors

I see a lot of errors in my event viewer under the application tab from Oculus"The description for Event ID 0 from source OVRServiceLauncher cannot be found. Either the component that raises this event is not installed on your local computer or the i...

BruutNL by Honored Guest
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Quest Stuck in Developer Mode

Good afternoon,I disabled Developer Mode in Oculus app, factory reset six times, etc. and my Quest still shows Developer options. Tried a new dummy account and that resolved, but I need access to my original account and purchased content, user name, ...

How to remove a headset from Account?

Hey Everyone,I am unable to contact support as it says "Something has gone wrong..." I've tried multiple PC's and devices with the same error message. So, I can't contact support on this issue.My issue is. I bought an Oculus Go a year ago. Activated ...

AusKee by Honored Guest
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Issues with Oculus Link

Hi,Whenever I try to launch Oculus link from my headset it opens a black screen for like half a second, i can see the quest is recognized in the oculus devices section, but it then immediately crashes and goes back to the Oculus quest home page.it us...

Asgard's Warth startet nicht! / Don't start [German/English]

Hallo Leute,kann mir vielleicht jemand helfen. Zwar Asgard's Warth will bei mir seit ca. eineinhalb Monaten nicht starten, es hängt sich auf bzw. läd beim start ewigkeiten, eigentlich gar nicht. Ich verwende die Rift S. Spiel und Software wurden auch...

RacJack by Honored Guest
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Cannot install computer app.

I downloaded the setup program through website. ran it but it keeps telling me that i have to upgrade to windows 7, windows 8 or windows 10 64-bit. I have windows 7 sp1 64 bit right now. so i dont know why its telling me that i dont have it.

Nature trek

I purchased the Nature Trek the app is wonderful except the seed that you plants from the controller stop working. Why is that? And what can Facebook or Oculus do to fix this problem? I purchased it to use it but it doesn't work. I even brought a new...

zebo143 by Explorer
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Servers Down?

www.Oculus.com/setup loads, but when I try to download the Rift setup file, Chrome says "This site can't be reached."How I got here:I've already spent the past few days trying to download Stormland, which kept on failing and ate up my internet data c...

ASMedia 3.0 USB detection issues.

I have asmedia usb 3.0. When I have the usb plugged in, it detects it and then loses detection over and over.. If I can manage to get it past the screen where it detects usb and display cables, it says that it can't detect the USB in the next window....

Rift CV1 wont output audio or picture

Previously used my rift about 12 days ago for a short period of time, which worked fine then. Booted up the app today in preparation for Alyx to find that nothing was working; the rift acts bricked, aside from the solid orange light indicating that i...

how do i fix pixelated graphics in oculus rift s

hey, I've got oculus rift s a few days ago, and there is a problem(i think).In every game that I play, or even in the oculus hub, I get bad graphics.instead of getting an image, I get "visible black pixels" - something that looks like black horizonta...

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syler1 by Honored Guest
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No passthrough option

I just updated to 15 and i have no pass through option, i have restarted a few times but still no joy i also still don't have the scoreboard app.anyone else have the same problem?

RdealGB by Honored Guest
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"No headset audio" notification since update 1.39

Hello. am I the only one to have a notification telling me "No audio headset" in the "device" part of the Oculus software? . It appeared in the 1.39 update (I did the test by rebooting on 1.38 and all is well). The strangest thing is that I have no p...

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FR-Ripley by Honored Guest
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