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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Rift S purchase

I just purchased an Oculus Rift S from the Oculus website and I wanted to know when I get charged for it. Will it be at the time of shipping or at the time I placed the order?

Oculus Rift Still Crashing Games

This has been happening for two years now on and off and the problem is getting old. Now I'm trying to play Half-Life: Alyx and I get the same sort of crash, randomly at some point within an hour of playing a game. The video freezes but the game cont...

Anonymous by Not applicable
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Oculus Quest keeps disconnecting from Wi-Fi

My Oculus Quest keeps randomly getting disconnected from my house's Wi-Fi. When the Quest gets disconnected from Wi-Fi, all other devices are still connected to the Wi-Fi. I don't know why it's happening. If anyone has a solution, comment it! 

Cyorg by Protege
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Resolved! Games Won't Download

Hi Everyone! I'm having problems with my Oculus rift s, I try to download a game and it says "[Game] Won't Download" Can Anyone help me?Things I Did:Repair ToolRestarted My ComputerRestarted Oculus Software

Oculus software says "poor tracking quality"

I am trying to play Half-Life: Alyx, but every time I launch the game it is staring at the ground and updating every few seconds (I don't know a better way to describe it). This is very frustrating for me, as I have tried to fix it, but nothing has w...

Boopsy by Honored Guest
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Can't install Youtube VR

Just got a Samsung Gear for a little fun during this time. Every time I try to install Youtube VR nothing happens. It says "purchased" and when I click install nothing happens. Can anyone help me with this. Desperate Dad looking for help!!! Thanks

Baumsy by Honored Guest
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Resetting via mac?

HI, is it possible to reset an Oculas GO via USB and the Mac. I've done the factory reset but then when I go into the app on the phone to start casting it does connect (as in I get the green tick) but when I press the start casting button I just get ...

Oculus Rift Disconnection Issues

I want to bring an old post up here because i have exactely this issue:"So I've been having issues with my headset disconnecting a LOT.I found that pushing on the facial interface caused sporadic, inconsistent disconnects. However, when I removed the...

Fixing payment block

hey i hope oculus or someone sees this my acc says that i cant buy anything bcuz a lock on my acc so please help

Pak_Xd by Honored Guest
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Apps displaying on monitor and not in headset

Perhaps related to the installer problem. When in the oculus dash I can see all the options and select a game from my library. When I open the app it shows up on my main monitor, but it doesn't show up in the headset. It's tracking properly and I can...

Erm I have Windows 10, Oculus say's I don't!

As the title suggests I have windows 10 but Oculus say's I do not. sorry screen shot had the Oculus top cut off, something I have thought of myself lolAny help would be much appreciated.

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Coombsy65 by Honored Guest
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My Imports in Oculus Home

I brought in some of my 3D objects to Oculus Home through 'My Imports" via ExampleUGC. These are my 'things' so far.1. The files cannot be deleted in my imports (Known Issue).2. No "instant" instructions on import minimums or maximums in your "how to...

Kept by Honored Guest
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Purchase of Oculus Quest failed. Credit card not verified.

I ordered Oculus Quest yesterday, but today I looked at the order status and it said that the credit card can't be verified and thus the order was never processed. All of the card details are correct. I tried readding the payment method but it just g...

leevi1000 by Honored Guest
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Bad/Blurry graphics when looking far

Hey, I've got Oculus rift s a few days ago. Everything is good except the graphics, I've played some games like Vader immortal, The climb, Espire...And all of them had one problem. When I look far, or at distant objects, the don't look as sharp as th...

syler1 by Honored Guest
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Quest doesn't Recognize my laptop

My Quest won't recognize my laptop. I have my quest plugged into my Windows 10 laptop via USB c and I am trying to view the files on my quest but the notification doesn't pop up in my quest so I can't move my videoshots and screenshots. Help?1?!

Controllers Disconnecting

Whenever I play a game like BeatSaber my controllers disconnect and fly away also happens when I press a button but on a smaller scale

Sho_Shi by Sightseer
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[FIXED] [Rift S] Intermittent stuttering and hourglass

EDIT: Solution: Disable steam background downloadsSince today I have noticed that periodically (once every 5 mins) there is a 1 second of garbled video but audio works fine.The problem is reproducible on all Steam VR apps including app home.I cant fi...

Anonymous by Not applicable
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Various glitches with my rift.

I have the original rift (not the s) and every time I reboot my computer the controllers will stop working and every time it put my computer on sleep it says "hdmi not connected" I have no idea what is causing this. Please help!

maybegus by Honored Guest
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Oculus Rift make my PC reboot

Thats. I could not use it more than few minuters before my PC reboots.Cause my RTX 2070 is sent for warranty cause the HDMI do not works, I know i´m using a GPU that is below minimum requirements: an AMD R9 270x.Could be this the reason?My other spec...

Anonymous by Not applicable
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Oculus rift controller issues

I've had my rift for a good 4-5 months and haven't had any problems till now. When I pull the triggers on either one of the controllers it looses track of were my hands are and goes all over the place. It makes aiming and interacting with objects imp...

Resolved! Cannot create support ticket, "page not found"...

My Rift S has a technical issue and I would like to create a new support ticket, but it says "page not found"!In details:Oculus support page at "support(dot)oculus(dot)com/885981024820727/" directs me to the following link:"support(dot)oculus(dot)com...

Rift S - Serious tracking issues

Hey guys,I know there are about 1000 threads about this problem but I don't think anybody has this problem as severe as I do.I bought a Rift S last week and I just can't get it to work. Basically the controller tracking works very "laggy", about ever...

Anonymous by Not applicable
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Controllers losing tracking...

I've been very frustrated lately when I am trying to play Beat Saber and my controllers keep losing tracking in the middle of the song. I physically can't pass certain levels because the loss of tracking causes me to miss a lot of notes and I fail th...

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