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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3238 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Shipping

Hello, I ordered my quest on the 21st of April and it says that it will ship by the 18th of May can I expect it to arrive at that date or just be shipped. Thanks

No HDMI connection

my rift says that I have no HDMI connection but my rift screen is on and mirroring my laptop screen. Any help greatly appreciated.

Anonymous by Not applicable
  • 507 Views
  • 5 replies
  • 0 kudos

refurbished rift

hi all sent my rift back and just got a refurbished one back. my previous rift I was get min 45FPS and now with refurb It drops to 7FPS so game is unplayable. I updated the firmware on the rift and done a full set up. I notice the lens are smooth not...

farebro by Honored Guest
  • 146 Views
  • 0 replies
  • 0 kudos

Toggling visibility of pinned monitor window in VR games

Hello! I noticed that with v16 released for Oculus Rift/Quest, a probable bug that I was hoping was considered a feature was fixed. The bug was that if you pinned a monitor window in your VR view, you could hide that window by mousing away from it, a...

KRoboRobo by Honored Guest
  • 163 Views
  • 0 replies
  • 0 kudos

Shipping to Greece?

I see that there is no shipping to Greece.Is there a way that i can get the Oculus Rift S even though Greece is not in shipping list?I do not trust amazon or ebay and local Greek stores either.Thanks

ChrisK52 by Honored Guest
  • 1444 Views
  • 5 replies
  • 0 kudos

Black Screen But Have Audio

Hi, I bought an Oculus Go. It worked fine out of the box. After 2 hours the battery needed charging, noticed it felt very hot. Plugged it in to charge and unplugged it after a few hours, the green light was showing. Switched it on and got no video di...

cable maintenance sleeve managment

has anyone tried this with their headsets?and will it work, ive been doing some research in cable management because the occulous always ends up with one heavy and coiled up cord which really puts me off and is a genuine pain to untangle..if any one ...

kunio18 by Explorer
  • 535 Views
  • 8 replies
  • 0 kudos

Oculus Bad Tracking

After factory resetting my PC, I now have terrible tracking in my Oculus CV1 VR. The tracking is very jittery, my hands will going flying into the air and my head will teleport around the scene. This happened directly after factory resetting windows,...

Razor by Honored Guest
  • 531 Views
  • 0 replies
  • 0 kudos

Updating headset

After I charge my unit and turn the unit on and connect to the Wi-Fi is it required for me to unplug the headset for the update to occur? Is it required that the telephone that has the Wi-Fi remain next to it while updating? How can I tell if and whe...

anne301s by Honored Guest
  • 250 Views
  • 1 replies
  • 0 kudos

Hello, there are old glasses oculus rift dk2

Hello, there are old glasses oculus rift dk2, I haven't got them for a long time, then I decided to watch movies in them, after installing oculus home, everything works fine, but when I look at the glasses, a warning POPs up there, and I'll throw it ...

Sashahz by Honored Guest
  • 113 Views
  • 0 replies
  • 0 kudos

Change Facebook Account

How do I change my Facebook account?I changed my email then I unlinked the Oculus account from Facebook, then I re-linked it but it is still the same (old) account.Help me Obi-Wan Kenobi. You're my only hope!

USB 3.0 Stopped working

Hi guys my sons been using oculus link fine but today it is connecting headset then after 10 seconds disconnecting and reconnecting constantly, any idea what could be causing this?

s0nnyjay by Honored Guest
  • 121 Views
  • 0 replies
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Oculus Quest Order

I ordered a Quest on Monday and it said it would dispatch by the 29th, but it hasn't yet. Has anyone else had this happen to them, I'm just curious whether this has happened to anyone else.EDIT: It has just been dispatched

Menu on quest

How do you bring up the menu in the home screen on the quest? It never went through the setup to do the boundary and I have to launch apps from my phone. It sucks to take the headset on and off. I just got the thing and I have no idea how to use it a...

Anonymous by Not applicable
  • 239 Views
  • 1 replies
  • 0 kudos

No audio coming through Rift

I currently have a Rift but today when I started it up I am getting no sound through the headset. If I go into the sound settings in Windows 10 it doesn't even show up in device manager but does when I get it to show hidden devices. Even if I load up...

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Not being allowed to remove inventory

I'm trying to clean up my inventory and remove items that need copyright info added, not being used and needing modification. I removed some but then it quit removing items.All rooms have been cleared or removed. Is there a mass was to remove all inv...

Anonymous by Not applicable
  • 170 Views
  • 1 replies
  • 0 kudos

WebVR wont work after Oculus Browser Update on Oculus Go.

Hi,I've recently purchased a Oculus go and was enjoying it immensely. However after updating the oculus browser WebVr wont work making a huge part of the product redundant. A factory reset fixes this but I cannot seem to stop the browser updating and...

3DRECCE by Honored Guest
  • 670 Views
  • 1 replies
  • 0 kudos

Disable payment

SOSGraphQL server responded with error 2078076: We found abnormal payment activity in your account. For security reasons, we have disabled your payment function. Please contact the support team for assistance.What should I do? PLS HELP ~

No Displayport or USB3 Connection

Have had this Oculus Rift S for about 3 months and suddenly when I plug it in, there's no light on the headset and no USB3 or DP connection in the setup tool. I have tried literally everything including a clean install of Windows - same issue when I ...

Resolved! Why has my OffHand Grab Stopped Working!!!!PLEEEEASE HELP!!!

unity 2019.2.3oculus integration 13 or 14I have a Mac and use the oculus questThe OffHand Grab stopped working.I can't even begin to guess whats wrong it worked one day and not the next.I was working with external scripts that accessed the grabble bu...

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