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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Unable to share to FB directly from quest 2

I can successfully share media to the oculus app then to Facebook but not directly from inside the Quest 2. It’s says it’s uploading but never appears. I was looking to upload a larger file that cannot be sync with the app, so looking to post in my F...

right lens not working

So i have a problem, my right lens of my oculus rift doesn't work anymore, i really don't know why it doesn't work hopefully someone has an idea that might help me.

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Maybe a problem

I wonder why in the Oculus App from Pc i cant' see my games in the library while from Mobile phone i can

Obli0hs by Honored Guest
  • 321 Views
  • 1 replies
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Problems downloading app on quest 2

We have purchased cooking simulator to the quest 2 and it is stuck whilst installing. It keeps getting to the end and then restarting the installation process. Help!

Sambin09 by Honored Guest
  • 361 Views
  • 1 replies
  • 0 kudos

Account disabled

Hello, I have a problem with Meta. I have been using the Facebook platform for over 10 years. no worries, I'm even very happy with the services. Except here, I bought an oculus Quest 2 headset but my account associated with this headset has been bloc...

Kad7447 by Honored Guest
  • 437 Views
  • 1 replies
  • 0 kudos

Terrible Customer Service

Returned faulty left controller over 4 weeks ago. No response from Meta. Have contacted numerous times but only contact via online chat. Keep getting told the controller is with their specialist team who can’t be contacted. No complaints contact give...

Waiting on replacement - 3months

After being an owner of the Rift I decided to move to a Quest 2. Unfortunately after a couple of months it broke - it wouldn't reboot. After contacting support and trying different things, I was ask to return it. Did so, using the courier and details...

Among us vr pre order scammed me

I pre ordered among us vr, on the day of release it said I had to pay for it again. I checked my bank account and I had been charged for the pre order. I checked my purchase history and it said I had bought among us vr in December of 1969. The next d...

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accounts

I was not using my link cable as just getting used to the Meta Quest 2. I log in using my Facebook link to my link cable and my Quest 2. Looking under settings without using my link cable I see I have an account name Horizon.com. What is it, do I nee...

DTH by Heroic Explorer
  • 321 Views
  • 0 replies
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Replacement for Faulty Headset.

RMA 650963506540423 - you’ve had my headset for over 2 weeks and no sign of shipping the replacement - when can I expect it? Live chat just say I will hear in 24 hours but it has been days.

dave.hart by Honored Guest
  • 243 Views
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Unsupported GPU

I want to know why the Nivida GeForce GT 1030 is now unsupported by Quest Link. This card is very cable of running VR at great a frame rate with the Oculus Rift CV1. This is the only card I was able to afford and I want it to be supported again, plea...

Quest Right Controller not working

Basically I just got my quest today and I love it to death but randomly the right controller stopped working. It tracks fine but both triggers dont work, the regular a and b buttons work. I tried changing the batteries which done nothing, restarting ...

Anonymous by Not applicable
  • 80264 Views
  • 87 replies
  • 9 kudos

Guardian gets turned on everytime quest gets turned on.

Every single time I turn on my quest even from sleeping, I have to make a another guardian, I've probably seen the guardian screen 100+ more times than the average user. it is so annoying and it's driving me insane. I've had my quest 2 for 2 years no...

Sports Scramble

Has anyone had any issues with not being able to play Sports scramble. I click on the game and i only get the 3 dots. When i exit out and go to my dashboard it says last played 1 minute ago.I have sent messages to Oculus a week ago but no reply back.

SnowHamm by Honored Guest
  • 3921 Views
  • 1 replies
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Touch Controllers

My left Quest 2 controller has taken a light beating and now has faulty tracking. Is there a way to replace or fix this?

Resolved! Reestablishing Parental Supervision

Hi - parental supervision was working well until my son turned it off. While trying to reestablish, I’ve receive the invite link via text, but when the app opens, there is no option to actually complete the request. Also, the Parental Supervision sec...

mmc0402 by Honored Guest
  • 831 Views
  • 3 replies
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Link will not Work If integrated Graphics are enabled

Since I have a laptop with integrated AMD graphics, I would usually have to disable them and then re-enable them to properly use link. However, I updated my NVIDIA drivers and it seems to have swapped. I have to have the integrated graphics turned of...

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Stop the outo update on Quest 2

How do I stop the update of apps I have a lot of apps that I don't even use and I do not want them to update all the time it seems my headset is turning itself on to update. It's very annoying.And using up a lot of bandwidth

Can’t connect to multiplayer

My cousin and I have been playing Quest 2 together online since Christmas. Now all of the sudden his headset will not let him connect to any multiplayer on any app. We’ve uninstalled and reinstalled. Powered the headset on and off. Reset his WiFi rou...

Screen Tearing when using the link cable.

Upon launching the Quest link software there is excessive screen tearing and lag from any movement as soon as you enter the Link home screen. The Quest link was working perfectly since purchase until the issue appeared last week. I have tried two dif...

Tettters by Honored Guest
  • 808 Views
  • 3 replies
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Left Oculus Controller Drift

Hello, I've had my Quest 2 for less than a year (bought it in March 2022) and I'm running into severe controller drift on my left Touch Controller. Basically, when I apply *any* movement to the joystick it starts glitching directionally hard to the r...

No option to sync videos longer than 6 minutes

So I have been recording gameplay on the oculus to use for my TikTok but I have noticed if the recording ends up being longer than around 6 and a half minutes there is no option to sync the media . At first I thought it was a bug but this has been ha...

I have lost all my games

Hello, I have lost all my games.1. I have the Oculus Quest 1, I haven't used it for two years2. When I started it I couldn't open my games so I installed the updates and then I formatted it.3. When logging in from the app, I was forced to link my Fac...

victorocs by Honored Guest
  • 1040 Views
  • 3 replies
  • 1 kudos
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