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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3392 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Not being allowed to remove inventory

I'm trying to clean up my inventory and remove items that need copyright info added, not being used and needing modification. I removed some but then it quit removing items.All rooms have been cleared or removed. Is there a mass was to remove all inv...

Anonymous by Not applicable
  • 170 Views
  • 1 replies
  • 0 kudos

WebVR wont work after Oculus Browser Update on Oculus Go.

Hi,I've recently purchased a Oculus go and was enjoying it immensely. However after updating the oculus browser WebVr wont work making a huge part of the product redundant. A factory reset fixes this but I cannot seem to stop the browser updating and...

3DRECCE by Honored Guest
  • 670 Views
  • 1 replies
  • 0 kudos

Disable payment

SOSGraphQL server responded with error 2078076: We found abnormal payment activity in your account. For security reasons, we have disabled your payment function. Please contact the support team for assistance.What should I do? PLS HELP ~

No Displayport or USB3 Connection

Have had this Oculus Rift S for about 3 months and suddenly when I plug it in, there's no light on the headset and no USB3 or DP connection in the setup tool. I have tried literally everything including a clean install of Windows - same issue when I ...

Resolved! Why has my OffHand Grab Stopped Working!!!!PLEEEEASE HELP!!!

unity 2019.2.3oculus integration 13 or 14I have a Mac and use the oculus questThe OffHand Grab stopped working.I can't even begin to guess whats wrong it worked one day and not the next.I was working with external scripts that accessed the grabble bu...

Resolved! How do you set a profile photo

Hi,I am wondering how to set a profile photo? I am able to create an avatar without any problems but I'm not able to create a profile photo. Any help would be greatly appreciated. Thanks

declantm by Protege
  • 19046 Views
  • 32 replies
  • 5 kudos

Quest Order Confirmation Email

Hi, I was finally able to place an order for an Oculus Quest via the store this morning. I checked out as a guest and got an order number, but never received any confirmation email. I've tried multiple times to set up an account with that email to ch...

Oculus Rift S crashes with VRChat

Hello everyone!Recently I bought a new Oculus Rift S, but unfortunately I have some problems to make it work correctly with VRChat, and it's really frustrating because it's the main reason why I bought it. So, I'll start from the beginning: first off...

Anonymous by Not applicable
  • 2816 Views
  • 3 replies
  • 0 kudos

Is this website official?

I want to purchase the oculus quest that's 80 percent off, but I don't wanna get scammed and end up losing money, so any confirmation would be great.

Anonymous by Not applicable
  • 833 Views
  • 4 replies
  • 0 kudos

Australian Oculus (hardware) Store Page Errors & Outages ...

I have been wanting to get my hands on a Rift S for weeks and I regularly check oculus website to see if they are back in stock. Today I refreshed the page to find that the whole oculus hardware store in Australia had become a big string of linked er...

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Anonymous by Not applicable
  • 414 Views
  • 4 replies
  • 0 kudos

Oculus Quest Shipping Question

Hi all. I finally decided to purchase an Oculus Quest, and had a question about how the shipping works. It says under ship-by date that it will ship by May 22nd, which is nearly a month away. Under normal circumstances that wouldn't be a problem, but...

lodef by Honored Guest
  • 509 Views
  • 3 replies
  • 0 kudos

No orders found?

Just logged on to the Oculus site and clicked 'recent orders' to find a message 'no orders found'!?i have the order page bookmarked so i could get to it quickly but when i try to look at oculus orders it says no orders,the bookmark still takes me the...

Game disappeared from my Library!!!

I was playing project cars 2 on the Rift, and a friend called me, so I put my headset down for a while. When I picked it back up the game froze because the rift timed out from inactivity. I had to ctrl+alt+del to close the app, but I accidentally end...

Can't access some apps in the store

Hello, why are there missing apps on oculus rift? For example Oculus Go has "netflix", "oculus browser" and other amazing apps that should be no problem to implement. So why are they missing? Can we expect them at all?

Anonymous by Not applicable
  • 162 Views
  • 1 replies
  • 0 kudos

basket error

ive been refreshing for over an hour now i keep getting Whoops!There was an issue with loading your basket.i have to go soon and really don't want to miss out again is there any fix for this

Screenshot not taken Oculus Go

Trying to take a screenshot within my app ("Sharing" => "Take Photo") without any results. Red dot is blinking, sound is heard, but no pictures get stored on device. Screenshots taken from Oculus Menu and other apps from store works as expected. I'm ...

Unable to view Homepage or Product pages when signed in

When I am signed in to Oculus on any browser or device, I am unable to navigate to the Homepage or any product page. I get served this page instead. This is a new issue as all was working fine earlier in the day, and signing out enables me to view th...

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HDMI not connected, USB is green - Fixed

Hi all -Long post ahead, so please bare with me because I'm at my wits end.Specs off the bat:GTX 1060NVidia driver 442.59W10 with all most recent updatesOculus app installed on C:, which is a 500gb ssd if it matters.All USB 3, USB 2, HDMI and DP work...

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Where is our money?

It has been 3 months and oculus has NOT paid us a dime of our money. we have exceeded the $100 each of these months. we are owed over $2,000 now and the payments team lied saying their system tried to transfer our money last month, after they "fixed"...

Long (4-5 sec) pauses in flight sims

This is my first post here and I'm unsure if it is in the correct place. Any mods should feel free to move it!I've been using a Rift CV1 since it was released, with a GTX 1080ti. My interest is exclusively flight sim (both X-Plane 11 and Prepar3D v4)...

Oculus Quest graphic problem

Hi guys, I recently bought an Oculus Quest, apart from my i3 the computer is above the minimum requirements, yet the problem is that the games (I speak of Virtual Desktop) are automatically castrated to me graphically, with Half Life Alyx which it's ...

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