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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
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  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Performance HUD, "App render GPU time" and OpenGL

Hi,Apparently the performance HUD can't display this information for an OpenGL application, it just prints "NA" on the screen.Is this an known issue? The Oculus Room tiny sample and some stuff I'm working on that uses OpenGL both present this problem...

Ybalrid by Level 5
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  • 3 replies
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Looking for something to work on, with someone.

Am a person who is very much interested in developing, However I find it very hard to work alone, It's mostly a self motivation issue. However for the few rare moments i had a partner or worked inside a group I was able to be very productive.Am not v...

Wrong screen config when PC started up

Hi,since I've upgraded to 0.8 runtime and Nvidia driver 358.78 I have the problem, that my two monitors are disabled and the desktop appears on the DK2 only.What makes things worse is that the desktop is rotated for 90°.So each and every time when I ...

website comments and lets play section broken for weeks

Hi thereFor some reason the comment section and lets play secion on oculus share detail pages has been broken for several weeks for me , Chrome dev tools reports both requests as an error :Remote Address:54.164.243.242:443Request URL:https://share.oc...

Trying to downgrade to play older applications. Help.

When I first bought the rift, I was using oculus runtime 6.0.1. All of my installed applications worked.Since 7.0 and later, my older applications no longer work. I have spent the past several hours trying to get them to work.Here's what I did:Uninst...

Mechlai by Level 2
  • 444 Views
  • 1 replies
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updated runtime and GPU driver and bad things happened

I dont really know how to explain, but I will try...Everything was working fine with my DK1. I have a bunch of older demos (Blue Marble, Terror Rift, etc.) and they were working fine. I downloaded some newer demos and they wouldnt work. It had been a...

hyestar by Level 3
  • 785 Views
  • 3 replies
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DG SDK 0.7 SRGB

Minor doc mistake.For OpenGL the sample say to use GL_SRGB_ALPHA8 with ovrCreateSwapTextureSetGL(). This define does not exist. GL_SRGB8_ALPHA8 or GL_SRGB_ALPHA.

Duncan by Level 4
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  • 2 replies
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64681-public TCID:184141 has stoped working when i load demo

hey guys I've had this oculus for a couple of months now working with no real issues, I upgraded my gpu and everything today and it still worked fine, then i updated to the 0.6.0.1 runtime sdk and it couldn't find my copy of windows 7 sp1 (even thoug...

Very Large Number Of Stale Frames, Low FPS

Hey all,I've been testing what should be a very simple Unity program with the Gear VR. Everything seems good, but the fps as seen from VrApi logcat is far lower than I would expect, and strangely the number of stalled frames is between 30-50 for ever...

0.6.0.1 Beta, White or Black screen in extended mode?

I just reinstalled everything and updated to Runtime 0.6.0.1. Now when I try to use extended mode I get a white screen inside the rift. There is also a message box that says the application is not responding and to wait or end the process. When I cli...

RedRizla by Level 15
  • 1445 Views
  • 11 replies
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Setup Trouble! :(

Runtime 7 windows 7 DK2blue light on, demo mode runs beautiful. but how do I use in games? I see no extended mode and the rifts not in windows display options anymore?any help would be GREATLY appreciatedP.S. When I start DIrt Rally, it displays in t...

All apps crash (Win7, GTX970, SDK 0.8.0.0)

(moved from general forum)I'm running Nvidia drivers v358.78, oculus sdk 0.8.0.0, windows 7 64bit.DK2 is connected directly to the HDMI port, while the main screen (1080p@60Hz) is connected to one of the two DVI ports.I've downloaded several games th...

stenyak by Level 3
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  • 9 replies
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[0.7] [Windows 7 x64] DK2 hardlocks PC with any application

Even with the desk demo, my PC becomes completely unresponsive and must be hard-shutdown. In this state, I've tried cycling the dk2, turning off my monitor, unplugging the dk2, nothing can exit the hardlock. _________________Specs:0.7 runtime (need t...

Can not downgrade back to runtime 6.x

I installed version 7 to test one of the 7.0 oculus apps, then when I was done I tried to uninstall all oculus drivers and go back to 6.x ... Now it will not detect the oculus (light on top stays amber never blue) unless version 7 is running!! Help I...

hellion by Level 2
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  • 2 replies
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Need a 3DSBS video solution

Not 1 single 3d video player I have found works anymore for me and I need something to play 3dSBS in the Rift.Any solutions? 

BuRgLaR by Level 2
  • 391 Views
  • 2 replies
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0.8 runtime repeating "deadlock state" error in event viewer

I recently upgraded to the 0.8 runtime and the nvidia 358.78 drivers. I am running Windows 10. 5820k, GTX980, 16GB Ram. It seems programs are randomly crashing for me now and the PC is becoming unresponsive which I am forced to do hard resets to reso...

Problems rolling back to older runtime

Hi All,I hope someone can help, I'm running Windows 7 64bit and have been using SDK6 since I got my DK2 about 6 months ago, I thought I'd try out the latest runtime and after playing a few demo's and stuff I decided to go back to 6 so I can enjoy my ...

Missing menu options

Is anyone else having problems getting to the "display mode" or "update firmware" sections. I just don't have any of these menu options. All I can do is start & stop the utility, run diagnostics, & do the demo. Any direct to rift game I start just sa...

Having some issues the past few days

Some apps are working one day, and not working the next.Example: Cineveo was working fine until yesterday. Whirligig acts the same way. Many of the new games light up the headtracker blue, display stays orange and no output to the screen.Could someon...

Issues with DK2 and playing Games/Connectivity

My DK2 is set up, and the demo scene within the config utility works great. After I leave the config utility, the screen on the DK2 turns off and the light illuminates orange.When going into TF2, and I activate VR, the oculus video shows on my main d...

DK2 and OS X V0.5.0.1-beta changes POV randomly

Hello Oculus community!I have a DK2 connected to a Macbook Pro (13-inch, Mid 2012) with the V0.5.0.1-beta runtime. I'm running a web based code (http://laht.info/WebGL/DK2Demo.html) and tried the built in demo in Oculus Configuration Utility.Both hav...

Multiple Monitor Setup and the DK2

Sorry all, if this has already been answered. I have searched the forums and found several similar posts but nothing exactly like what I am seeing. For whatever reason, I do not get an image on the Oculus DK2 when running some (not all) content. I ca...

Intermittent signal loss.

My rift was working perfectly before this afternoon. Since then it randomly loses the signal and the screen just displays white noise for a few seconds before the signal is restored. I'm running it off of a Windows 7 VM via Parallels. All the cables ...

No firmware updater....

On the oculus configuration has no firmware updater? also having problems with my DK2 camera that it sometimes works and sometimes it doesn't. Its not a power issue cause I can see it through devices and printers. So it does have the power just the s...

Not detecting dk1 hdmi to dvi

I have my Oculus hooked to my PC with the HDMI to dvi connector because my pc only has 1 HDMI slot. However it only detects it as "available display output" when I go to set up the display and the Oculus says no connection.

Rift driver causes BSOD + Uninstaller doesn't clean Registry

Dell Precision M6800 laptop with Win 7 Enterprise x64 has an on Boot BSOD. Got the dump file to a working PC and this is the contents: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUse...

bilago by Level 2
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  • 15 replies
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Tracker sync cable disconnected

I've recently installed a clean copy of windows 10 on my PC. Without any prior oculus sdk's installed, I donwloaded and installed the 0.7 compatible AMD drivers, and the 0.7 runtime for oculus. But my computer isnt recognizing my dk2. On the configur...

DK2: Direct mode failing?

DK2, Win7, SDK 0.4.0, Firmware 2.11Extended mode works fine but HMD doesn't display using Direct mode even using the Demo Scene, orange light doesn't switch to blue.So far tried, reinstalling, different USB ports, DVI instead of HDMI. Any help would ...

gray by Level 2
  • 90610 Views
  • 285 replies
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