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Resolved! Meta providing no support for customers with unusable paperweight refurbs
It has been reported for several weeks now that Meta is shipping unusable Quest 2 replacements to customers that they know do not work. The issue that customers are experiencing is that they are stuck at the Controller Pairing screen of their headset...
360 2D panoramas scale is off
Hello,When viewing 360 2D panoramas on the Quest 2 in either the TV app or the VR app the scale feels 1.5x too big. Everything looks huge. The panoramas are made with lumion
Unable to log in Oculus
My account is all of sudden disabled . Have received email saying my account has been unlocked, but still unable to log in. Anyone has any idea ? My account has been locked since Oct.12.2022
Organaizations
so i tried making a dev account and turned on two factor authentication for it but it still said enable when i was on the creator dashboard
Pairing controllers
This is ridiculous! I cannot pair controllers to an oculus without sending it in if I’m at the start menu. A pair button, a menu IN the headset, NOT the app that you could control with hand motions that this headset has, anything! You can’t connect y...
Resolved! Can’t setup Meta Quest Pro
Hi all, got the new Quest Pro today. Trying to set it up, but the device doesn’t seem to be in the Quest app. Is this because it’s a day early or am I doing something wrong? Headset wants me to enter the code, but when I select add a device, the mobi...
Quest 2 Controller Calibration/Stick Drift Issue
The stick on my left controller is drifting quite badly. I have tried blowing with compressed air, cleaning near the stick with 90% isopropyl alcohol, replacing the batteries, and pairing and unpairing the controller to no avail. When I open the cont...
AirLink not connecting after previously being connected
Had this headset for a couple months and for the last month I've been using AirLink, everything has been fine. No damage to the headset, I've been taking good care of it.However, recently, despite my Oculus 2 being connected to my PC via AirLink with...
Quest 2 headset isnt moving on from pairing headset screen.
I have paired my headset with the mobile app where it shows that it is connected but the headset wont move on from the pairing page with the big code. I've tried doing factory reset, re downloaded the app, restarted the headset and reset bluetooth ev...
Song in OST VOL. 2 not loading or playing.
The song “I Need You” by Megaphonix from the OST VOL. 2 album is one of my absolute favorites to play and when I tried playing it tonight it wouldn’t load. When I clicked on the song, it wouldn’t even play the preview of it. Then when I pressed play,...
Cant download purchased games
I been trying to download bonelab on my oculus quest and nothings working. ive tried rebooting and factory reset and it still wont download. its acting like its loading for a download but wont actually install the game.
Resolved! Quest Pro controller nibs
Hi, Silly question. Where in the packaging are the provided controller pen nibs? I’ve looked through everything multiple times and I can’t see them. thanks for your help.
Headset tracking
Hi,I have occasional but very annoying headset tracking issues. The Quest 2 will behave fine for a number of days and then, seemingly at random, will lose headset tracking such that the unlock pattern moves with my head instead of staying still relat...
Warranty
I’ve now been through almost a month of trying to get my VR headset fixed with the online support of meta. TERRIBLE TERRIBLE AND EASILY BY FAR THE WORST CUSTOMER SERVICE. I’ve provided everything needed that’s been requested, I bought a two year warr...
Resolved! I am dying inside, I can't find controller caps (Quest 2)
I have absolutely no idea how this happened. I was playing stride and all the sudden my analog stick feels weird to move. So I go to my room and take the top off and see that my stick has legit snapped in half. Not to be confused with the roller, the...
Oculus controller
I unpaired my controller to the oculus because my left one wasn’t connected and now it won’t let me pair them again.
Referral
Help my store credit dorsn't show up it's been 6 days. My friend referred me before i activated my headset.
Light Color for Optimal Passthrough on Quest Pro
Is there a certain color light that works best with passthrough? I'm replacing my can lights to LED and trying to decide if it should go more towards soft white or daylight.
Horizon Workrooms - Screen resolution very low
Hi. When I connect my surface book 3 to horizon workrooms. The resolution of my computer screen in the vr space is really low (I think it was 1280x600 or something similar) which doesn't show my full computer screen obviously. When I try to change th...
Horizon workrooms
Hi,I live in Italy and have just installed Horizon Workrooms on my Quest 2Unfortunately I'm not able to connect the device to Meta Quest Remote Desktop on my Windows laptop. Uninstalling, reinstalling and restarting both laptop and Oculus hasn't work...
Shipping label still not sent after a month
I raised a ticket 30 days ago for a faulty elite strap with battery. Oculus support told me a shipping label would be sent within 3 business days so I could get it replaced. It's now been over 4 weeks and I still haven't received the label and Oculus...
Any support for México?
My controllers (Meta Quest 2) have a really bad drift I already follow the recommendations from the support page (clean, re-sync, take out batteries), even the dead zone thing have to be 100% to make it work a bit, the support page only send replacem...
Cancel Account Delete
I accidentally set my account to be deleted. I got confused trying to log in because i wasnt receiving a verification email to my yahoo account. I think my Oculus account with all my purchased games is underI just want to play my games with my friend...
IPTV Smarters pro on oculus qwest2
Can we download IPTV Smarters pro onto oculus qwest 2? If yes, please give me step-by-step instructions on how to do it.
CANT LOGIN ON QUEST TO ACCOUNT
Please help , my daughter can no longer login since META , She has lots of games on there and the headset is virtually useless. Please can you help to login to original account .
Resolved! Three dots and flashing screen even after factory reset
Hello guys, so my quest just shows the setup screen, 3 dots appear and the screen flashes. It keeps doing this and I cannot connect it with my phone. I have factory reset it a couple of times
Oculus Quest 2 doesn't start. Shows out of charge icon. Red indicator next to the power button.
Used Oculus Quest 2 for several days, did a long game run yesterday (~4 hours) with cable connected to PC.After i've done, i've shut down headset, put it to charging, waited till green light on it and disconnected the cable. However today when i trie...
I can't send a support ticket for joystick drift.
Hello. I've been trying to send a support ticket to get my left controller fixed for stick drift on this website (https://store.facebook.com/help/support/quest/product/950379375374041/) but when I fill in all the details and click submit I get an err...
Oculus link cable and air link not working
I got this link cable for my laptop recently and for some reason my computer refuses and i mean REFUSES to detect the cable, I constantly get "USB device could not be recognized, (Port reset failed)" and error code 43, I've tried literally every solu...
