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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38368 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controllers not working and keep buzzing

My controllers keep buzzing... I chaget the batterys..and still buzzing...disconnected and reconnect and nothing...factory reset and still buzzing...and now have a black screen on the oculus

Bug

I was downloading a game call Asgard's Wrath but in the middle of the process the game wasn't install so i try to cancel then again it didn't work so reboot my pc and the i saw that the game wasn't downloading but also the space of the game wasn't re...

Ben1403 by Level 2
  • 48 Views
  • 1 replies
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Tracking issue

So I have been having an issue with my tracking. every time I move my hands a-lot perhaps playing beat saber or gorilla tag my tracking goes off and on, I have looked up online on how to fix it but I cant find anything for my issue.

Gift question

I want to give a gift of a VR app, but I don't want the recipient to get it until Christmas. What is the best way to do this. Can I give it to myself and then forward it to the recipient on Christmas day. Thx.

unable to sign up the regestration code on any app

I have been trying for a week now to register the code given on the headset but I have tried facebook. meta, and quest 2 sites for help but i keep getting a message that I need to get an app off a address proviced but as of today I still cannot get t...

Voice Commands being weird

So the first issue is for the last few weeks it has said there is an UPDATE. But when I click on the app icon on my apps list, nothing happens. I can update all my other apps this way with no issue. It just takes me back to the "room" with the menu u...

Walking Dead S&S controller problem

I just purchased and downloaded The Walking Dead: Saints and Sinners for Meta Quest 2. The app opens to the main menu just fine, I can see the controllers on the screen, and they move around with my hand movements. However, none of the controller but...

VR HEADSET

I AM TRYING TO PAIR ME HEADSET TO MY ACCOUNT AND ON MY PHONE IT IS ASKING ME FOR A 5 DIGIT CODE THE MY HEADSET IS TELLING ME TO LOGIN TO META.COM/DEVICE AND ENTER A CODE FDROM THE HEADSET WHEN I TRY AND DO THIS IT IS SAYING INVAID CODE PLEASE TRY AGA...

Daz2003 by Level 2
  • 50 Views
  • 1 replies
  • 0 kudos

Instagram

Bonjour, cela fait 2 semaines qu’Instagram a bloqué mon compte. Je n’ai plus moyen d’y accéder. Comment faire pour les contacter autre que sur leur page d’aide ? Merci

Currency

Hi! Few weeks ago i bought an oculus quest 2,it's so fun and cool but there is a problem i live in Israel and how can i change the currency from USD to NIS/ILS

oculus link connecting to gpu

So while trying to play PCVR, for months i just get 3 dots, I figured out it was the integrated graphics issue. I have tried changing the preferred graphics for windows and NVidia, setting the PC to ultra performance, new cord, and another other solu...

Backup data

I am currently trying to backup my data from the cloud storage but I am unable to log in to my profile on the meta quest website

cannot find the app to enter the registration code

I have been trying for over a week to complete the registration of the code given on the headset to enter in something but try as I may I cannot find an app were I could enter this code. I am becoming very fustrated with this whole system since I can...

QUEST 2 PAIRING DEVICE

Hello,I am currently doing project with Unity on Quest 2. For see the project in Quest2 , I need to pair my device with it. When I am trying to do that, it asks 5-digit code and I found this from Quest2. When I enter this code, always gives error but...

Quest 2 works with USB2 ports but not USB3?

Hi everyone! I'm able to connect my Quest 2 to my PC via the USB 2 ports and although I get a warning in the Quest app about USB 2 speeds, it works somewhat and I'm able to play some games on Steam. However, when I plug into the USB 3 ports (on both ...

Oculus Quest 2 | SteamVR stuttering

Using Airlink or the USB-C cable, I connect my Oculus Quest 2 to my computer where I am using both Windows 10 and Windows 11 on (two different M.2) with the following specs- i9-9900k OC'ed to 4.7 GHz- 32 GB RAM- RTX 2060 Super As soon as I start Stea...

Anonym42 by Level 3
  • 11102 Views
  • 29 replies
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Hand Tracking v2.0 Still Not Applied

Hello,So around a good few months back Hand Tracking v2.0 was released, improving tracking and estimation of where hands are when not visible.I am a user who often uses hand tracking and unfortunately I’m still unable to access features such as: Fast...

RH controller won’t stay connected

My RH controller will not stay connected. I have replaced the batteries, I have **bleep** the unit down and restarted it. I have also shut it down and removed batteries for 39 minutes. Rebooted and still doing the same thing. How do I get a replaceme...

Controllers do not work

Hi there I need to know what to do about my sons oculus controllers not working… we have taken the batteries out, factory reset the device and tried everything we thought might be helpful. After reading reviews I’m starting to see that maybe this is ...

xcoltx by Level 2
  • 50 Views
  • 1 replies
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Quest 2 turns off after 45 second - even after reset

I have tried rebooting, resetting it a few times, nothing seems to work.All my problems seem to have started after a firmware update. After which. it was caught into a starting up loop. After resetting it...that problem seem to have gotten fixed and ...

Boundary issues

Hi all i am having issues with tracking and boundary.will not let me draw and when I try sends me back to back to main section to look around the room?I have tried basic reset.help???

Cl1mate by Level 2
  • 61 Views
  • 2 replies
  • 0 kudos

Headset not charging properly

Hi, my quest 2 is not charging properly! What it’s doing is every time I plug it in it seems to be charging but then it try’s to turn on while it’s at 0% and doesn’t turn off when I try and turn it off, it’s pretty much charging and dying over and ov...

Refund- FitXR

Hi there! I set up a 7 day free trial for FitXR, however, the oculus app kept crashing yesterday when trying to cancel. Today, I was able to access it and attempt to cancel (cancelation due date was Dec 19 at 5:41pm). I have no touched it in a week o...

Resolved! Oculus pattern reset

I have been locked out from my Quest 2 for more that a week. I created a pattern when I was tired so I forgot it when I went to bed and woke up and forgot every day after school I have been trying to reset it I try to connect my phone to the headset ...

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