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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Can't activate Oculus Go after factory reset

Fired up my old Oculus Go the other day, after not using it for a long time. I know it now requires meta account, so I created one before I switched it on. Suprisingly the Oculus go worked straight away and I could use aps without the need to link wi...

Problem after installing the Meta Quest Link desktop app

I have a problem after installing the Meta Quest Link desktop app. It was working perfectly with my Rift S, but after a few months, a Meta Quest Link app update was released, and suddenly, it said there was a tracking issue with my headset—even thoug...

Resolved! Asgard's wrath 2 not playing on my meta quest 3 512G

my meta quest 3 512G won't play my Asgard's wrath 2, I have factory reset the headset twice and deleted and reinstaled the game three times to no avil, it just takes me to the tital page then just kickes no off the game , can enyone help ?

Trying to get a refund for a gift I didn't purchase

I recently discovered that someone I live with gifted a game to his own account from mine. I am looking to get a refund for it.

Código activación 8 dígitos

Inicié sesión de forma normal y me pedía introducir un código de 8 letras a la página web: meta.com/setup. Introduje mi correo electrónico con el cuál creé mi perfil de Meta, compré juegos y activé Meta Quest+. Cambié a Facebook, creé la cuenta, intr...

Resolved! Meta support doesnt't recognize my Oculus Quest (1st gen) serial number so I cannot get help.

Hello.When trying to get help of a pairing problem with my Oculus Quest (1st gen) the meta support page ask for my device's serial number but doesn't reconigze any.I'm using both the S/N from the actual device of the one on the box (they are differen...

Horizon world: stuck at entering horizon...

Been having an issue logging into horizon world . I can get past the blue screen that says “entering horizon “ . And I never actually get in the app ive tried redownloading. Didn’t help

Facebook account locked

Instagram account hacked

My Account Hacked, I recovered it using my phone number, but because the hacker added an authenticator app, i unable to change or remove the hacker's information. After one hour, i was unable to log in to my account. The hacker continuously changes t...

Meta pay account is disabled please help

hi so it tells me to do this but when I go to the app and go to my wallet I don't see anything about verifying my identity please help it's been months and I made like no joke more then 30 support forms and they all said we can't help you please a...

The new update on my meta quest 2 broke my battery usage

A few days ago my meta quest 2 got an update and ever since my battery usage I out of wack it can be plugged in for an hour and be at a 100% but then wen I go and use it the headset say that there is no battery or that it’s at like 3% wen it was at a...

TURN OFF CHARGING NOTIFICATION

I know you guys have this problem. the quest two has a really bad glitch that causes it to stop charging for a quick second. Unfortunately it has a useless feature that makes this glitch unbearable. meet the charging notification. a loud ding that ha...

Child got logged out of account

My sons account was acting up, then next thing we knew he was logged out. Now when we try to log him back in to his Account, after entering his email, the next window that comes up prompts him to link a facebook account......we can't refuse it or any...

I cant join group calls

Hey so recently I've had an issue where I can't join calls with people I don't know. It works just fine with friends though, but I can't find the setting where I can join calls with people who aren't added on my VR. Is it a parent setting? Or can I f...

Meta Quest Pro RAPIDLY draining & support page does not work.

Urgent: Quest Pro Battery Defect – Seeking Assistance(This was my original message meant to go to support but no matter how I tried the page would say to refresh and try again, same for the whatsapp option, and there is no phone number or email liste...

Verify details or suspended account

I've been getting emails to verify my account or it will be suspended. I am certain my older son has been getting the same thing. When I check to verify that the email is directly from Meta, I see an additional email attached that is not legit. How d...

Quest 2 Vacation simulator forcing play outside setup boundary

Set my daughter up to play vacation simulator. There isn't a lot of space so I wanted her to use stationary boundary... We set it up and launch Vacation Simulator and it forces her to move 3 feet outside the boundary in order to play. I've tried rese...

Resolved! USB C Power Breakout Cable for Quest 3?

One problem with using the Meta Quest Link Cable with the Quest 3, is that a USB C port on a PC no longer provides enough amps to charge the battery on the Quest 3. My question is: Would it be possible to make a USB C cable that would plug into the Q...

Cannot connect to wifi on my Meta Quest 2 and the serial isnt recognised

I currently cannot do anything, my serial will not be verified through the website even though its on the headset, this error is displayed: "Invalid serial number. Check that you provided the correct serial number for your Meta Quest 2 headset." The ...

Meta app error

i cant buy any games From meta shop can any one help me out aka for this issue

Problems with referral bonus

Just bought quest 3 and tried to register with link that my friend gave me then set up my headset but didn’t get any bonus .I can provide photos of chat where my friend sent me the link and serial numbers of headset.

Unable to change Meta Horizon email (Not Hacked)

Hi all,I want to change my email address, and create a password for my Meta Horizon account (as i logged in to my Quest 2 via Facebook), however i no longer have access to that email to check the confirmation code which it asks for as the email accou...

Someone is impersonating me

Hello, someone has created an account in my name (Steven Harris) and linked it to my Facebook Account. I just created this account to be able to get help/support since Facebook support said I had to do this. Meta wouldn't let me create an account wit...

Sensoren lassen schnell nach und ständig dieser Staub/Wasser alarm.

Ich kriege immer wieder diesen Staub und Wasser alarm im USB, egal wie trocken oder sauber dieser ist. Außerdem lassen die Sensoren schnell nach, ich glaube ich habe noch nie ein VR headset nach einem Monat nutzen so schnell aufgeben sehen, echt trau...

Meta quest link no longer at USB 3 speeds

Recently I upgraded my pc from an Intel core i9 11900k to an AMD Ryzen 9600x and that also meant I had to upgrade my motherboard and ram so I got everything working correctly the only problem is now my quest 3 will no longer connect at USB 3 speeds t...

Resolved! "sorry we couldnt add your payment method"

I have this problem for 3 days now and its getting kinda annoying i contacted the bank they say theres no problem i tried contacting the oculus they wont respond please respond this time i cant add a payment method idk why i tried multiple times ocul...

Can't login to my meta quest 3 or the app

I have no idea what happened I've had my quest 3 for 2days and it's worked perfectly but now tonight I go to use it and my account won't login at all. It won't login into the quest 3 the app or even Google

Quest 3 . Lost all games after factory reset

Hi, did a factory reset and now all games are gone from my headset. When I go to the meta app on phone to launch, it states game is already on headset? When I check the apps via settings on headset they are not there and I have the blue circle contin...