Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 32850 Views
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Direct Mode Blue Screen of Death

If this isn't the correct forum for this issue then please tell me.Whenever I have to restart my display adapter while I'm running the Rift DK2 in direct mode I get an instant blue screen of death. This does not happen when I'm running it in extended...

OVR Service Wont Run/Nothing Works

Just got my DK2 today, watched a few tutorials then set it up. All blue lights and the rift is on until I install the runtime for windows. When I installed that, now I get an orange light. I open up the config utility and it says "Service Unavailable...

Repeated errors in event view but all appears to be working

I see two errors appearing repeatedly in the event viewer. One is critical which isEvent 0, OculusVRThe description for Event ID 0 from source OculusVR cannot be found. Either the component that raises this event is not installed on your local comput...

Anonymous by Not applicable
  • 1222 Views
  • 5 replies
  • 0 kudos

Oculus Head Tracking Rotation Speed

Hey guys! I have a question for you.I've got a scene set up for Oculus + LeapMotion and it's working pretty well.One thing that's nagging me, however, is that head tracking rotation is kind of... off. When I turn my head 90 degrees to the right, the ...

LastErr=1063.

Received my Rift this morning and I have my desktop detect it but there is nothing in my oculus rift screens.I'v tried:- All of my USB ports.- USB 3 as well as 2- Alternate USB and HDMI cables- Complete uninstall and reinstall of runtimeOne thing I d...

Mirroring Direct-to-Rift with multiple monitors

I am running a dual-monitor setup (laptop screen + external monitor) with the desktop extended across both. When I run a Direct-to-Rift build, it launches in the exact center of the desktop, which means it's split between both monitors. This happens ...

Orange light No HMD Detected, Tracker Connected

I have reinstalled run-time 4 / 5 / and 6 multiple times. tried every USB port, unplugged two of my triple monitors, unplugged everything except one monitor and the dK2. I get a orange light but the config utility says No HMD Detected, Tracker Connec...

Automatic zoom with Oculus

I've been working on a VR project and wondering if it's possible to implement automatic zoom process on it. For example, I create a cube in front of me. The more closer my head position is with the camera, the cube will getting bigger and if I pull m...

How to change fact sheet

Hi,On my page: https://share.oculus.com/app/other-side I noticed some mistakes in the Credits part.Also, the paypal account to donate is a wrong one. Do you know how we can fix it? It looks like no changes are permitted.Thanks a lot 

mowdy by Level 2
  • 455 Views
  • 0 replies
  • 0 kudos

The dark vertical line problem (NOT V-Sync)

I've seen people report this bug in the past and now I'm unfortunately experiencing it as well. I have a dark (semi-transparent) vertical line running down the screen in my left eye. It's not a v-sync tear. It's not on the lens, it is on the screen i...

OSX 10.9.4 / sdk 0.4.2 cannot set Rift Display mode

Hi,DK2 with fw 2.12, when running oculusConfigUtil, I cannot set the display mode (turn of DK1 legacy). I always get the syslog-message from config utility:Sep 6 13:13:37 evenBiggerMac.local OculusConfigUtil[710]: Error: [SysDlg] Service and driver l...

Help solving last bit of judder?

Hi, all. We're working on a VR demo at our company (using DK2). It's pretty much done, but we're still perfecting the performance. We were running some pretty high polygon counts and a complex water system, and as a consequence had a lot of problems ...

Need help testing on a Macbook Pro

I am shipping an architecture / CAD demo to a client along with a DK2.I've attached an image upload of the Macbook Pro that he owns, wondering if it has enough horsepower to properly display our demo.Any volunteers who have a similar rig that would b...

zl by Level 2
  • 582 Views
  • 1 replies
  • 0 kudos

DK2 Will Not Turn On, no HDM, tracker connected

Hello,So I am trying to run my new DK2. it would not turn on, so I tried a different USB port and it turned to Orange, I launched the demo you get in the SDK, the light turned blue but my whole computer crashed and I had to manually restart. Since th...

Candiss by Level 2
  • 721 Views
  • 3 replies
  • 0 kudos

Utilities Package not loading into with textures attached

I am attempting to use the new tools in the utility package, but the package is not importing with the textures applied. Is there a place I can see where they are supposed to go, or even better, a way to import them already attached to the game objec...

Windows 10 Support?

Driver crashes into a infinite loop after windows 10 upgrade.Beta Drivers wont load, When will new drivers be release for Windows 10? :?:

Anonymous by Not applicable
  • 606 Views
  • 1 replies
  • 0 kudos

0.6.0.1 Beta, Oculus Rift extended mode not working

I've just updated to 0.6.0.1 and now I can't use extended mode. Anyone got a clue what could be wrong? List of specs below.Gigabyte Geforce 970 12 gig rami7 930 oveclocked to 4.0 GhzGigabye motherboard x58A Ud3R

RedRizla by Level 15
  • 1059 Views
  • 3 replies
  • 0 kudos

Cannot Install RunTime 0.6.0.1-beta

I can not install this Runtime ( 0.6.0.1 beta ) because it does not detect that I already have the update intalled .Is there any command line to not check it out ?Captura de tela 2015-07-31 22.02.25.pngCaptura de tela 2015-07-31 22.10.37.png

upgraded to an MSI x99 gaming 7 AND 353.62 black screen

I upgraded from a very stable asus z97 install running any of the nvidia drivers with my 980Ti. No real issues.I changed to an X99 MSI gaming 7 and the latest nvidia drivers and 0.6.0.1. Since then the DK2 appears stuck, for the first day it worked f...

TrevorA by Level 4
  • 589 Views
  • 0 replies
  • 0 kudos

Orange Light - Service Unavalible

Hello,So I have read numerous other members talk about this issue but i have yet to solve this for myself and I need a bit of assistance.I have all of the Oculus cables plugged in and I am getting an amber light on the headset, and within the Configu...

Osig generator failing

Hi Guys,I've been trying to generate my osig. I've looked up my device ID via adb and thrown it into the osig generator but the response I have been getting is the following error message:"We’re sorry, it’s taking longer than usual to generate the Oc...

Manic89 by Level 2
  • 640 Views
  • 1 replies
  • 0 kudos

Oculus Mobile SDK v0.6.0.1 VRMenuMgr

In VrAppFramework/Native_Source/VRMenu/VRMenuMgr.cpp on line 647, itemNormal is not guaranteed to be normalized and it sometimes fails assertion in VrAppFramework/Native_Source/BitmapFont.cpp:475. This is especially true if there is a text rendered t...

se210 by Level 2
  • 446 Views
  • 0 replies
  • 0 kudos

Oculus PC SDK 0.6.0.1 Issue with Unity 5.1.2 using DK2

Every thing was working with old unity and oculus sdk . But now the OCULUS DEMO SCENE is also not working (Black screen(only head movements work)). Same happens in UNITY Editor , only rotation (no display in oculus ).I have tried changing the Rift Di...

Black screen and crashes on startup (demos, games, anyone?

I spent many hours reading all the posts regarding this and nothing seem to be helping me at least. ( Backrolling nvidia, trying different clients of oculus runtime ++ ) Is there a known error to be causing this or do i need to reformat eventually to...

Piokken by Level 3
  • 711 Views
  • 5 replies
  • 0 kudos

Cylindrical Panoramas with Oculus

Hi all,I've recently started working with some Oculus oriented projects, and I've been trying to put together a program or find an existing one that will allow me to view a 360 panorama in the Oculus headset. So far I've been trying to texture map th...

EDIT Found root!WDDM 2.0 support/win10, black screen!

EDIT: Think I've gotten to the bottom of it. I have another thread where I was throwing a lot of speculation and ideas at the wall. Now that I'm slept, I've gotten to the bottom of it. This is the root cause of why the dk2 will not go into extended m...

Lhun by Level 3
  • 7375 Views
  • 17 replies
  • 0 kudos
Labels