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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

I desperately need assistance.

Now I am sure there are probably a bunch of post similar if not exactly like this on the site however I am here to add another. So I just got my Rift S in the mail today and went to go download the Rift S software off of the Oculus website. As I was ...

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Can't purchase apps

Get this pop up. I've set my pin... brand new headset. Says "contact support" lol there is no support line or chat. This is terrible for my first meta product. Reported via app over 24 hrs ago.  

Screenshot_20220715-195015_Oculus.jpg

Oculus software install keeps stopping after so many tries

I keep getting the error message below. Please help [Warning] [7/15/2022 4:03:45 PM] Error submitting Marauder packet:System.Net.Http.HttpRequestException: Error while copying content to a stream. ---> System.IO.IOException: Unable to write data to t...

Lost money

I bought a game on the oculus app I have a confirm on my moms phone but the game doesn’t show up it’s not in my buy history so I can’t refund what do I do?

No Menu Loading during Setup

I’m only able to get as far as confirming the guardian boundary, but every time I confirm it I’m left sitting in the empty setup space and no menus or messages ever show up. I’ve currently been sitting and waiting for nearly 30 minutes, and that is a...

Zenn_aO by Honored Guest
  • 734 Views
  • 3 replies
  • 3 kudos

What does "Save to VR" do?

Hello all, I have a Quest 2. I have bought several games and "installed" them. Everything seems to be working great. No issues. On the mobile app though I noticed that all of the games that I have already installed and played on my headset all have a...

jwdonal by Honored Guest
  • 4942 Views
  • 6 replies
  • 0 kudos

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qxdFox by Honored Guest
  • 410 Views
  • 1 replies
  • 0 kudos

Disabled Apps

Another problem, This is most likely fixable in a easy way but all my apps mainly online ones for some reason are disabled, I don't know what to do and if anyone could help that would be appreciated.

Lolicus2 by Honored Guest
  • 381 Views
  • 1 replies
  • 0 kudos

Asking for a pattern that was never set

I’ve seen all the posts but want to express how utterly ridiculous this is. Got a software update that when finished, out of nowhere it’s asking for a pattern to login. Never set one because was never asked to have one. How does the dev team miss thi...

No apps errir message HDSLVC2

I can't access my purchased apps or access the app store. On the App store I get error message HDSLVC2. I've restarted the headset multiple times and uninstalled and reinstalled the oculus app on my phone. I'm still getting nothing.

Troy2331 by Honored Guest
  • 1718 Views
  • 4 replies
  • 2 kudos

Resolved! Can't use Airlink or link with my Quest 2

Hello, around 10 months ago, I bought a Quest 2 with the Link cable, at the time, I set it up with my computer, and it worked perfectly. Since then, I haven't used my Quest 2 in a while. A few months ago, I re-tried setting my computer and my Quest 2...

Admin account

When I click on my profile it says “unable to load please try again later” and I’m unable to access any of my apps because it says I’m logged out even when I try to log back in. I also noticed that it said an android was linked onto my account on mul...

Internet connection?

I just used my go again after a year and a half. Netflix, browser, You tube work fine. Everything else says no internet connection including the app store. Phone says connected. I see no place to update. Is this because I don't have a Facebook accoun...

Duncan999 by Honored Guest
  • 1243 Views
  • 3 replies
  • 0 kudos

Account Merging Loop

I've been trying to log into the Oculus PC app for a few days now and I keep getting stuck in this loop for merging my account, which has already been merged when I first created the account with my quest 2 (I think). Ill outline the problem to make ...

AltGl1im by Honored Guest
  • 1730 Views
  • 3 replies
  • 0 kudos

Login loop problem solution

To all the many people who are struggling with the Oculus/Facebook login loop issue, here is a quote from one of Oculus support's replies to the numerous topics on this problem: If you have connected your Facebook to your Oculus account before, you'l...

JozoBerk by Explorer
  • 1456 Views
  • 0 replies
  • 1 kudos

Tracked keyboard not showing up

I saw that you now support the Logitech K375s in tracked keyboards so I went ahead and purchased one. It paired just fine and I can use it to type but it isn't being tracked. I am not seeing it in my virtual space, and I see no options to bring it up...

Alyx severe stutter/lag

I just cant seem to get anything to run smoothly over airlink. cabled or not on ALYX. Something changed somewhere because it was running awesome. I could even pump up the res and it would scream. Now I cant even run it at the lowest graphics settings...

First Tennis

How do I accept a game [Yes] button while already playing a simulation game?

fsuwvh by Honored Guest
  • 336 Views
  • 1 replies
  • 0 kudos

I need help

Whenever I go to explorer or the store on my oculus it says connecting to oculus and it won’t let me delete games it won’t let me open most of my multiplayer games and it won’t download new games I’ve tried disconnecting and reconnecting the Wi-Fi I’...

B-Man121 by Honored Guest
  • 495 Views
  • 1 replies
  • 0 kudos

“Unable to load please try again later” error

When I click on my profile it says “unable to load please try again later” and I’m unable to access any of my apps because it says I’m logged out even when I try to log back in. I also noticed that it said an android was linked onto my account on mul...

How do I exit apps in Quest 2??

This sounds absurd, but I can't figure out how to exit apps on the Quest 2. I've tried all buttons on the controller and can't figure out how to do it. I keep having to restart just so i can get back to the home menu.Can anyone advise?

Airlink problems

So, i have been trying to play games with airlink. The pairing went great but a message keeps popping up: "Video card is not compatible''. I have gotten really irritated, and i searched up if my laptop was good enough. (Btw if i launch the game, my V...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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