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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't Record Video on Oculus Developer Hub

Hey!The first time I clicked "record" and started the recording.. it worked.. But after that it keeps turning off by itself and doesn't record anything.Basically I click "record", it displays green "recording" and then just simply stops and doesn't r...

Tax ID

Can anyone help me with the issue of the Tax ID required to make purchases? The System ask for a valid 13 digit Tax ID that do not exist in México. This is nonsense and I cant buy any games!

Llehi by Level 2
  • 3 replies
  • 0 kudos

Can’t get my pin email

Hi, I am not receiving my pin reset request to my email on file. @admin looks to be this is frustrating please help before I break this thing.

Rift S - firmware update in loop (0.0.0)

Italiano - Ho un problema col Rift S (da come vedo comune) che non mi permette di utilizzare il mio visore. Apparte il problema della display Port che non viene riconosciuto (sto cercando di risolverlo aprendo il filo), il led blu frontale con si acc...

GabrycK by Level 2
  • 0 replies
  • 0 kudos

HEVC H.265 option?

Any word about HEVC support for Link/AirLink on the Quest 2 coming? Well known fact AMD gpus have horrible h264 encoding and their HEVC encoding is actually spectacular. New cards from Nvidia and AMD can handle it just fine and so can the Q2 ( ReLive...

Where do i get my rift repaired?

Recently my oculus started having random black screens. Most of the time the screen would come back on, sometimes i had to reset my rift. Now? It's just stopped working entirely, i can hear the sounds in it but the screen is pitch black. Do i take it...

Is it me or is Oculus TV broken ?

It seems when you watch a VR video now from any category the player stays on in front of you and you have to use the right Oculus button to remove it totally ?before you could press the right trigger and pause or forward etc.

Rift S Keeps has a black screen and making white noise

Hi, I have been having a similar issue as this post:My Rift S Keeps getting a black screen and making ... - Meta Community Forums - 1006121 ( has been happening for over 8 months. Every time I contact support I get told they will con...

store broken

so i wanted to buy the game, population one, so i searched it up on the store and it would not appear, i logged onto another profile to see but it was there. i tried using a web link to open it on the store but it said game no longer exists. does any...

Resolved! Air link : constant disconnecting / connecting noises

Hi, my Quest 2 works pefectly, except when I use it with Air link. As soon as I connect it to my computer, I begin to hear lots of "disconnecting / connecting" noises (same kind of sounds as when you unplug / plug USB devices, except I do nothing wit...

Samsung Gear VR Samsung Galaxy S7

Hi,I recently got a Samsung Gear VR (Oculus) headset. Brand new in it's box. "Compatible with Note5/S6 edge+/S6/S6 edge/S7/S7 edge", it says on the front of the box.I have a Samsung Galaxy S7 so I thought: "Nice! That should work!Not...When I connect...


Hey oculus, so I returned my oculus and my controllers with my oculus like the email stated and when my refurbished oculus came back, they did not send my controllers back with my oculus. How am I supposed to play? I do not have the money to buy two ...

zyyluv by Level 2
  • 1 replies
  • 0 kudos

can't access oculus account

Today I created a meta-account. To transfer my VR apps from oculus account, I need to login using my oculus email linked to facebook, but io forgot the password.Having updated my oculus app, I have lost oculus app, while the new meta app rejects my f...

mao2105 by Level 2
  • 1 replies
  • 0 kudos

Nvidia RTX A2000

We are considering buying a laptop with an Nvidia RTX A2000. To use with the quest 2?The supported list includes NVIDIA GeForce RTX 20 series (all). Does the A2000 fall within the 20-series??

PASCAD by Level 2
  • 9 replies
  • 2 kudos


I have an oculus account and its asking me to sign up and my kids can't play any games, I did another option to pair with my phone and I am still having the same issues need a person to help

Resolved! Rift S Crashing and I've Tried Everything

PC Parts Below and Methods I TriedI've had my Rift S ever since it first came out and so I preordered it off of Amazon. Once when I got it I had so many issues with the software where it just crashed every single time I opened it and I was so close t...

Resolved! v41 Link Broken

Since updating to v41, Airlink crashes after a few seconds, saying lost connection. I have reinstalled PC software (Win11) and factory reset the headset. I have checked the other solution, and Encode Resolution Width = 0. I have also tried joining th...

Downloads files

How do you download mod files onto gorilla tag on meta quest 2 without using a pc?please do help


Hello I need help changing my username, A while back someone changed it to What it is now and I didnt want to change it, Can i get it changed back to Zappyyy-

My oculus rift s DisplayPort is not detected

I've checked to see if the oculus rift s was connected to my Dedicated graphics driver, and it was. I've waited 5 seconds to plug in my Display port, didn't work. I've tried enabling my graphics card, it was already connected. I don't know what the i...

Intermittent Loud Noise

My Oculus Quest 2 is making random intermittent loud sort of zipping noise. I have done a factory reset and it still remains. It is completely random as far as timing but the noise is the same.

LuluMcK by Level 2
  • 0 replies
  • 0 kudos

Tracking lost

Hi having trouble getting lost tracking message off the oculus quest 2 Vr screen and both remote buzz on and off, have tried to sort it in different rooms, taking batteries out of controls and rebooted the headset it’s fully charged any ideas have me...

Quest 2 guardian zone showing up when looking down

Hi everyone, I've had an oculus for a few months now and i remember at the beginning turning on a setting that shows up the guardian zone whenever i look down. Now i just see that blue zone/cage everytime i look down.But it just kills the immersion a...

Resolved! My personal Facebook Account was disabled

Hello Sir , I Am Using My Official Facebook Account From 8 years, Sir I Am Aware From Facebook Community Standards Rules, Sir I Don't Post Any illegal and Sexual Activity on my Facebook Account. Sir my facebook account is suspended . Sir I Request to...