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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Game has been deleted!

I purchased Zombieland Headshot on my Oculus and I was billed twice.So I found a support chat (bot probably), managed to get a refund on the second debit error and Oculus has automatically removed the game from my account as though it were a standard...

Resolved! oculus virtual audio device missing

So I used oculus link with the cable and had perfectly fine audio 1 week ish ago. Well today there is no audio coming from the headset. My PC had no clue there is audio capability in the device. I do not mean the audio is disabled. I checked the disa...

Sico7_0-1619724963758.png Sico7_1-1619725003574.png
Sico7 by Level 3
  • 14 replies
  • 0 kudos

Missing Redeem code

Hi team @MetaQuestSupport I recently registered my Oculus Quest 2 but have either missed the email with my redeem code or never received it. Please could you resend the code so that I can redeem.Many thanks

Developer mode

I'm on a android and I have watched a few videos and I do everything they have said and developer mode still is not there. Where is it on the meta app. Thxs

Facebook login deactivated

Can't use my gear vr anymore as oculus requires meta account but forces me to login by facebook. Nothing works anymore. Error message is (please excuse this may not be the exact translation from German): "To keep your account safe you can't log in th...

Ironman VR game version

I purchased the advertised Ironman VR version for Metaverse 2 ] Oculus Quest 2 ] and I installed it and began the play, but after the initial set up and prompts, All I could do was activate the Trushsters and move around the scenery and I keep gettin...

Resolved! Game bought on oculus app not visible on vr

So basically I bought a game (blade & sorcery) but I cant see it in my vr applications tab(I bought the game through PC oculus app)If there's any way to fix that? or I have to refund it and buy it on vr

App sharing

HII need help. I allowed my 14 year old son buy Medal of Honor game. Problem he couldn't order the game through his account, I don't know why, it was not accepting his visa gift card. So, we tried using my account which is administration account, he ...

Facebook account got disabled

Hello, uhm I got a whole different problem right now. I wanted to put in my birth date on Facebook and I accidentally clicked on 2010 instead of my actual birth year and before noticing my account got deactivated. I already sended my ID but nothing i...

Voice commands

Hello. When I double click my right controller to activate voice commands I get a message saying Not connected to internet, yet everything else works including my apps. The Quest 2 is up to date, batteries in Controllers are fully charged…..anyone ha...

03moni by Level 2
  • 3 replies
  • 0 kudos

Launching apps while other apps are running

I hope I am posting this in the right place!The issue here is a little complex, I will do my best to explain it.If I am playing a game, any game, for example Pavlov Shack or Walkabout, I want to be able to open my library and launch Oculess or Discor...

Multiple Account Screen Casting

We recently split an Oculus Quest 2 for my stepdaughter with her father. She brings the device back and forth between our houses. He originally set the device up and added it to his account using the app. No matter what we do, we cannot get it to cas...

FPS caps getting crazy

I use Quest 2 Air Link for VRChat via Steam VRIt used to work up to 120 fpsThen i suddenly was getting a limit of 60 fpsFor the last couple of months my fps limit was 30And since yesterday i am getting 19 fps in Steam VR for no apparent reasonIf i la...

Olculus by Level 2
  • 1 replies
  • 0 kudos

Pro controllers on Q2 not connected after wake-up

I do believe this is a known issue but would still like to know whether there's something I should do or if there's an update on its way.Whenever I lay my headset on the table for a while it goes to sleep, and when I put it back on I can't get the pr...

Larry_O by Level 4
  • 11 replies
  • 1 kudos

Parental Supervision

I tried to set up the Parental Supervision with my Mother to deactivate the age restriction and blocked apps to be able to download all stuff but it won't let her deactivate it. She clicks on it but it won't turn off and just keeps on going blue (on)...

My controller

My left controller won’t stop flying everywhere it won’t stop turning it won’t stop losing tracking It won’t stop in the area it’s supposed to be idk what to do now, I’ve tried everything:Cleared boundary cacheRestarted headset multiple timesPut in d...

Resolved! Back quest 2 accessory

I can't fill out the form because it says my postcode is invalid when it's the correct one.

MrGrumf by Level 2
  • 11 replies
  • 0 kudos

Black screen from a "SHELLENV keeps stopping" error

My Meta Quest 2 has been performing flawlessly since I bought it in February of this year, but yesterday I made the mistake of downloading and trying to install Meta's Paradiso environment as a home screen and began seeing only this error message upo...

R0nMoore by Level 2
  • 11 replies
  • 2 kudos

Hi meta

Recently i have heard the very sad news that echo arena is closing down, this game being a world wide much loved vr game, by me, content creators and the 16000+ people that have signed this petition.

Horizon Worlds home name after username change

I recently changed my username and when I select go to my home from the Horizon Worlds app, I see a loading screen that has "[old username]'s home by [new username]". Is there any way to change the name of my home to match my new username?

Resolved! Referral link didn't work?

I bought a Quest 2 for each of my kids for Christmas and I sent them both my referral link. One of them used the link and it sent her to the website, she created an account, download the app l, activated her quest, and everything worked great and her...