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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 32401 Views
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus link detecting wrong GPU

I have been playing a lot of link before the issue started. When I go in the oculus app and activate oculus link (cable and airlink have the same issue) it leaves me with a black screen on the quest with 3 dots and on my laptop it tells me that "ocul...

Oculus quest 1

How do I get controller's for the oculus quest? I bought it used and they didn't give me the controllers.

Given ownership of Quest 2, want to transfer two apps

Hello,The household bought a Quest 2 about a year and a half ago, and we bought Beat Saber and Virtual Desktop on my roommate's account, as it was going to be his while we bought another at a later date. His worsening eyesight has made the usage of i...

Parental Dashboard

My son sends me the link, I follow it, and the instructions but it won't let me get to the dashboard

Would like to purchase

Hi would like to purchase a product, but cannot due to my Facebook & instagram accounts being hacked and disabled. 31 days ago my account was hacked with indecent pictures, I had an instant 30 day ban, I have appealed to confirm my identity & explain...

RE4 won’t resume installing.

Have been trying to install RE4 and it simply won’t resume the download past 3 or 4 gigs..1st try it was up to 30% then all the sudden in cancel automatically and had to start from zero again. 2nd attempt, it took many many hours to reach 3gigs , and...

Sync games saves

hello everyone, I have two devises (Quest 2 and Quest Pro) when I installed the games that support cloud save on the Pro, they correctly took the Quest 2 saves from cloud. Now however, if I make progress on one device, these are not taken by the othe...

aleciuf by Level 2
  • 96 Views
  • 2 replies
  • 0 kudos

Resolved! Alternative to smartphone for setup of Oculus Quest 2 device?

I've ordered an "Oculus Quest 2" for my boys' upcoming birthday but I'm seeing a smartphone is required to do initial setup for this device. No one in my household has a smartphone, so I'm needing to know if the initial setup can be done via a PC or ...

SHAEGGY by Level 2
  • 2132 Views
  • 19 replies
  • 0 kudos

Replacement Controllers

I currently have a controller that is broken from my brother. The whole ring is broken off and my other controller has some pretty bad stick drift. And since Christmas is around the corner I wanted to see if possibly I could get a replacement or poss...

Damaged Controller

My trigger buttons on my right controller are no longer working/damaged, I have gone through the help section entered the serial number and it says I can get a replacement but then it says this - I keep putting the fb details but its not getting past...

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Resolved! PC Oculus Store issues, unable to download most past titles:

For the past month I continue to have issues with downloading past titles. I have many great games I would like to play that state "Sorry we can't install ____ Please visit Oculus Support. I have done fresh installs, installed on a separate computer....

shogunmn by Level 7
  • 34823 Views
  • 501 replies
  • 17 kudos

I think I'm getting bullied by employees from Meta.

Trough the update to Meta my oculus quest 2 lost the ability to be able to connect to Meta and I couldn't check what account was logged in to it, I had deactivated my facebook account for a while over 1 year ago and created a temp other account to be...

Resolved! Quest 2 won't charge past 53%

Hello Meta Support, My Quest 2 no longer charges properly after firmware update v43. It does not charge past 53% when plugged into my computer or directly through a wall charging outlet. When the Quest 2 reaches around 52% the charge light flickers b...

Smash Hit - Quest 2

Smash Hit was one of the most popular titles for Gear VR and Oculus Go. See on Oculus Store: HEREIt had a very highly addictive and interactive gameplay with amazing visuals and immersive soundtrack. People who have tried this on Gear VR & Oculus Go ...

Resolved! Quest 2 PC Link GTX 1080 Settings

So I thought I'd share my settings I have setup on my PC just in case anyone has a similar setup and is finding it difficult to get a decent image quality whilst preserving a stable framerate using Oculus Link. (I don't use Airlink/Virtual Desktop) M...

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Lfanvr by Level 3
  • 11646 Views
  • 7 replies
  • 8 kudos

Can not set up oculus quest to my phone

Does anyone have the same problem as me? My phone and Oculus quest2 have been unable to pair successfully. Tried many times, including re-downloading the APP and resetting oculus

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Windows blue screens

My MacBook Pro Retina 15", running Windows 8 in Boot Camp, will often get a BSOD after resuming from sleep if I had the Rift plugged in before sleep. Turns out it's NVIDIA's fault: the problem is in nvhda64v.sys, which is their driver for audio out v...

Left Eye Only Black Screen New Quest 2

Hi! So I just received my Quest 2 in the mail and I plugged it in to charge for awhile so I could hop right in to some VR. I finally put it on, and it seemed to be working fine for a bit, but when I was trying to set it up the left screen turned blac...

I had 11 games pulled from my library.

November 17,2022 almost 2am. I received 11 emails like that above, stating my games I had for almost a year and played for some hours were refunded. Why was that possible? Don't I have ownership on those games? I reached out to email support and noth...

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Headset

I was playing my Meta quest 2 and my in game screen had a thin black line then it started glitching out and now I can’t see but I can hear the sound

cloudy circles centre of lenses quest 2

hi, just wondering if these cloudy circles on inside of my lenses are supposed to be threre. They have been there since i first got my quest, not really noticable when using for games ect, but, if there faulty i would like to know. You can see them h...

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