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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 43418 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Getting an oculus error on VRChat

"Hi all, I am getting this error on VRChat on my quest 2. I have tried on Wi-Fi and on hotspot but switching did not help. I also rebooted the headset. Any help?"

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d956009 by Honored Guest
  • 1660 Views
  • 26 replies
  • 0 kudos

Can’t join games in Roblox

Just bought a brand new Meta Quest 2. We downloaded Roblox from within the VR headset, set up an account, created an avatar, but no matter which game we try to join, nothing happens. It acts like it’s working and then goes back to the join screen. Id...

Meta Quest Business and developer mode

Hi there !We're currently testing Meta Quest Business to manage our helmet fleet. But we can't activate the developer mode on our headsets (Meta Quest 3). Is this possible?Similarly, kiosk mode doesn't seem to be available.These features seemed to ex...

Child account suspened

Back in December (the 25th to be exact) my child's account was suspended. He had gotten a brand new meta quest 2 and logged in. He didn't even get to play on it. They wanted proof of his age. Fine, sent all the info in, the account remained suspended...

Headset not working

After about 30 minutes of playing the screen shuts off, before it happened I noticed large bubbles on the corner of my screen and ensured to clean the face censor. Even though not being able to see, the headset still turns on and makes the usual nois...

How do I record with game audio and mic on separate channels?

Hi I know in the meantime that there are like 2 stores with games and apps that doesn't work on either plattform.So is there any possibility to play Meta Quest Games from the app on the PC that everything screen and audio and mic also plays on the PC...

Jens1999 by Honored Guest
  • 241 Views
  • 1 replies
  • 0 kudos

Broken side piece

Hello this broke about 6 months ago I haven’t had time to write in. I did end up ordering a strap online but I guess it’s the wrong part. Can someone please help me find the right piece. I’ll attach a photo. Thank you broken side non broken side so y...

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Resolved! The refund system isn't working!

I would like to refund the game called Riven!Recently, I have been very dissatisfied with your service! You took away my ability to use the 25% coupons, and now you won't let me refund the games I purchased? What do you think you're doing? This is th...

Headset to cast my phone screen on

Im am looking for an VR headsets on wich I can cast the screen of my smartphone. I am aware that the are cheap headsets where you physically put your phone in your headset but with such headsets I can not Navigate through my phone while wearing them....

kimaya by Honored Guest
  • 194 Views
  • 0 replies
  • 0 kudos

Files of my mom that died on my Quest but forgot my Pattern.

Hello, over a year ago, we put some VR footage of my mother that we made with our VR camera. After she died, I looked through all of my computers for these files and realized that they are on my Meta Quest 2. I excitedly charged it up, and was in sho...

FamBitMe by Honored Guest
  • 294 Views
  • 2 replies
  • 0 kudos

Wifi6e/7 6ghz BROKEN for Access Points since V63/V64!

I don't know what you guys did, but I tried several Wifi7 Access Points and even Routers that are set as Access Points to Wifi 6E/7 6ghz and Quest 3 cannot find it. When it does miraculously find it, it disconnects every 10 or so seconds. It can perf...

Vatican7 by Honored Guest
  • 686 Views
  • 4 replies
  • 2 kudos

Resolved! After updating firmware from v56 to v65 i have a logo loop

After updating firmware from v56 to v65 my helmet reboot for installing. First i see - the chip with arrow for a second and then meta logo appears. About 20 seconds it rotates, then goes to fade. Then loop: about 3 seconds black screen, then logo fad...

andyche by Honored Guest
  • 801 Views
  • 9 replies
  • 0 kudos

Resolved! Can you remove your avatar?

I made an avatar and regret it. The customization options are bad and the avatars look horrible but I’m stuck with it now. I can’t figure out how to delete it. Does anyone have a fix for this?

Meta won't ship my Quest 3

Meta has been refusing to send me a replacement Quest 3 for over two weeks now. They approved returning it. They accepted the return when it arrived. On Dec 28 they said my address was bad so it couldn't be shipped.Their excuse is that the USPS zip c...

Help- best upgrade on PC for vr headset?

Hi Guys, confused mum here. My son has a gaming computer which is now coming up on 2 years old, he wants to use the meta quest 2 with it (he has steam and other platforms) but his prossesor and graphics card are not any good so for his birthday we h...

Resolved! Meta Quest Move App no longer tracking anything

My meta quest 2 move app has stopped tracking calories and time (everything) from today.Everything stat stays at zero independent of what games/exercise i undertake.I've tried rebooting, reinstalling the iphone app, a factory reset, and deleting all ...

VRChat error

 Anytime I load into VRChat I get an error message saying “Oculus Performance Error During User Proof check: Timeout during fetching DSAT” i’m not using PCVR I’m just using a Meta Quest 3 and I don’t know how to get rid of this and I would really lik...

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Quest2 WiFi DHCP no IPv4 address

Some time during the day 19 Jun WiFi on my Quest2 stopped connecting properly. WiFi will connect on DHCP settings but no IPv4 address is showing the properties - not even the label for IPv4, just IPv6 addresses. As a consequence I cannot connect to m...

Standing/sitting profiles

It seems my quest 3 gets very confused when switching between sitting and standing in gaming. IF I play a few hours standing and then go to play a game sitting, I am 12 feet tall. THIs height discrepancy seems to go bother ways and it would seem that...

Accidentally Turned on Horizon Personal Boundary

I accidentally turned on horizon personal boundary, and now I am unable to turn it off. Based on the official artical I could turn it off through safety in setting but I dont think I have that option available in my Quest 3. For your reference: Perso...

i0che by Honored Guest
  • 712 Views
  • 11 replies
  • 0 kudos

Resolved! Is this research study email legit?

I'm just not sure if it's legit or not, it came from support@frl-research.facebookmail.com so if I could get any answers that would be much appreciated

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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