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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3783 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Complaints department contact

Hello.I need to contact the complaint department ASAP.Anyone know their detailes? My quest stopped changing, I've sent it back to Meta in January, is is already a month since I'm waiting for the replacement and no sign of it. Naw they don't answer my...

claiming asgard's wrath 2 quest 3

Hi, i had gotten my quest 3 as a gift a while back and before giving it to me they logged in with their own account to test it so now i cant get asgard's wrath 2 for free, so i was wondering if there is any way to transfer it to my account, they also...

aivokolo by Honored Guest
  • 147 Views
  • 2 replies
  • 0 kudos

Can’t access my settings on oculus app

I can’t access my setting or connect my oculus after accidentally unpairing my controllers whilst tying to connect to another device instead of the previous one please help me the battery’s also are not dead so what do I do

New to Quest VR and need help playing Half-Life 2

I am new to VR and am finding the experience amazing I have only had my device less then a month, but can anyone help I would like to play (half life 2 )on my meta quest but I am a noob to this and there are so many video on YouTube don't now which o...

Blocked sons account

Help! My sons Meta account got a notification asking for a official age verification check, I’ve obliged giving Meta a copy of his passport which I don’t really like sharing with Facebook but to keep his account active obliged, his account has now be...

Headset Overheated

Just opened box and set up Meta 3 headset. Bought 1st app and message popped up to take off overheated headset. Is this a common problem. I want a reliable VR headset that can be used for more than an hour. Was really looking forward to using Mega 3 ...

Resolved! Is their a Support PHONE NUMBER?

hey everyone I'm just wondering if I can contact support by phone as I can not find a number only the ticket system. Thanks if you can help ....

Dchapzx by Protege
  • 10540 Views
  • 31 replies
  • 0 kudos

New Quest 3 referral credits only for referrer

First I accepted the referral link from my boyfriend then setup my quest 3 Unfortunately when I checked wallet no credit is showing, my boyfriend already got his 30€Any help would be nice .

Miralikor by Honored Guest
  • 247 Views
  • 5 replies
  • 0 kudos

Resolved! Controller not working and it is very hot

I try to start my left controller and it's just getting hot.It just gets hot and isn't even showing a light.I tried changing the batteries and tried it with Aluminium foil.Hard reset doesn't work and the only thing I think is to just get a new one

Lyrang0 by Honored Guest
  • 125 Views
  • 1 replies
  • 0 kudos

REPLACEMENT

Hey,My device and controllers started having issue just after 3 months when i bought , firstly it was little drift then week by week , too much crazy movement like even after not touching Controller , avatar start moving on its own, first compaint i ...

Y0king by Honored Guest
  • 143 Views
  • 1 replies
  • 0 kudos

cloudy circles centre of lenses quest 2

hi, just wondering if these cloudy circles on inside of my lenses are supposed to be threre. They have been there since i first got my quest, not really noticable when using for games ect, but, if there faulty i would like to know. You can see them h...

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Free trials gone after linking Quest 3 to Meta account

After I linked my Quest 3 to my Meta account, I am not able to see any free game trials in the Quest store anymore. The whole section of free trials is gone and games that do currently have a free trial like Synth Riders don't offer me one.After sear...

Quest 3

Thank you for your quick reply the serial number on the headset is (Redacted) The number on the receipt is (Redacted). The headsets messing up what do I do about this 2 years insurance and they won't do nothing because they don't match controllers ar...

Spotify music glitch meta quest 3

I play gorilla tag a lot and sometimes I like to play music. On my meta quest 2 and Pro I can easily listen to music, but on my Meta Quest 3 I can listen to music, but it is very glitchy and slow. I was just hoping the problem could get fixed.

Meta Quest 3 facial interface

Facial interface would not stay in extended position. I noticed a small metal piece sticking out of left side of facial interface. I removed the interface and the metal piece fell out. The interface will not stay in position to allow user to wear gla...

How To Get Full-Resolution Images Of Our Dynamic Avatars

Hello Meta Community!I hope you're all doing well and enjoying your virtual adventures with your avatars. I have a question and could use your expertise.I've been enjoying customising my Meta avatar, and I love the dynamic poses and expressions it ca...

Accused of having pornography in profile photo

has anyone been accused of this?. I had a picture of me at the pool in my swim trunks and no shirt. The picture was from my upper chest to the top of my head. I was suspended for 24 hours and accused of having pornography for for my profile photo.

Resolved! Refund money issue

Hey I decided to refund Pavlov Shack and my refund has been accepted but I have not gotten my money back how can I fix this?

mrslasher by Honored Guest
  • 138 Views
  • 1 replies
  • 0 kudos

Resolved! Asgard's Wrath 2 - Stuck in Tanuu's Stomach Mission

I crushed the stone in Tanuu's Stomach, but the quest won't end. It says to guide the stone back to the primary stomach. I know I got the stone because I took it back to Ptah who says it is too large but he can work with it. However, he does nothing ...

Beat saber sharing

Ok so I understand that the app is shared and the songs are not. But while sitting in the shared app I try to buy some music packs and it says it can’t. That I have to own the app. Do I really need to buy the app a second time? Then what’s the point ...

lbugin by Explorer
  • 1442 Views
  • 6 replies
  • 2 kudos

Inaccessible Meta Account

My long time Oculus **bleep** Meta account has never had 2FA or a PIN enabled. Suddenly today it started requesting for a 'confirmation code' from my email during login. Trouble is, I never get the email.

Resolved! Multiple accounts on quest 2, but can't pair on second account.

Hi,Can anybody help!I have managed to add a second account on my oculus quest 2 headset and all the apps are showing as I choose to share them, but I cannot pair the headset on the second account App, it searches and does not find it and does not pai...

Blade & Sorcery: refreshing catalog:wave

We are able to open the game > hit play > it showing refreshing catalog:wave and gets stuck at 33%.We have chef for system upgrade ( we just got the oculus yesterday), turned off the headset, gone through the boot steps and turned off experimental fe...

Resolved! 8 digit code ruining my game

I’m now having issues where it said to go to meta.com/device to put in the 8 digit code on my screen however it I have had this issue before and I had to factory reset so instead I tried to restart the headset and now I can’t even see what apps I hav...

Resolved! Fitxr subsciption

I was charged a yearly subscription for fitxr that i didnt want and i went to cancel it and still havent seen my money returned, i reported it to the bank and they are investigating it. Refund my money for something i didnt sign up for.

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