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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3547 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Asgard's wrath stuttering?

So I recently decided to actually get through Asgard's Wrath with the second one coming real soon. problem is it stutters so bad as to be unplayable. I made sure nothing else is running. I have tried the physx fix I found on redit to make sure it is ...

Why are there 2 FNAF: Help Wanted games?

There are 2 Help Wanted Games, Five Nights at Freddy's: Help Wanted and Five Nights at Freddy's VR: Help Wanted, its's such a subtle difference, and if you buy one, you get the other. Except for if you buy one of the DLC's, they do not get Bought on ...

Verify age on 14 year olds account

Hello all, Last Christmas (2022), we purchased an Meta Quest 2 for my kiddo. She was 13 at the time. I set up an account, then made a teen account for her under mine. For over a year she has been playing on this thing. Purchased a couple of games and...

Unable to open a url in oculus quest 2 browser

I have tried this URL of an x-ray image it opens on all my devices but quest 2 browser wont open and shows error of internet blocked , this is the URL :- http://122.176.21.59:9000/ftp/report_id--140--newfile.jpg

95Animesh by Honored Guest
  • 315 Views
  • 8 replies
  • 0 kudos

Palm interface menu not working with hand tracking??

When I'm using hand tracking in main screenAnd look at my palms the two pinch options come up the one with the ''O'' on the right works fine, but the one on the left with the 3 lines keeps disappearing when I put my finger together and nothing happen...

Oculus link not loading games on headset

For whatever reason the headset it self with not boot up the game everything works perfectly Fine game starts on pc but on the headset it self all I see is the image of the game from the library and it says loading yet the game is fully loaded on pc ...

Restoring apps back after factory reset

Hello anyone that can help me I did a factory reset on my oculus quest how do I restore all the apps after the factory reset can anyone answer this question thank you.I couldn’t pair my right controller and that was the only way to pair it again but ...

Valter071 by Honored Guest
  • 985 Views
  • 12 replies
  • 0 kudos

Meta Quest 3 artifacts, lines, glow on right eye

Hi all, I recently purchased a Meta Quest 3 in the US while on vacation. I am from Argentina. I tested it while I was in the US and it seemed to work fine. Back home, initially, it seemed OK as well, but I noticed that often, certain artifacts would ...

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UnderDC by Explorer
  • 444 Views
  • 1 replies
  • 0 kudos

Resolved! Prime Video VR app not playing videos on Quest 2

I have just received my Quest 2 and have have been setting up the apps I have on the original Quest. Although I loaded the Prime Video VR app and signed in, videos will not play. I receive the following message:"Error loading informationWe encountere...

Anonymous by Not applicable
  • 12931 Views
  • 17 replies
  • 5 kudos

No email to redeem code for a gifted game

I am upset and my son has been waiting patiently for The Walking Dead Saints and Sinners Chapter 2 Redemption game that I gifted him through the meta app. It has been a week and no email to redeem the code. Meta support keeps sending me emails asking...

Clhar153 by Honored Guest
  • 278 Views
  • 8 replies
  • 0 kudos

How to add an existing Childs account to Parent account

My child got the VR headset for Christmas, he set himself up an account and all was well. Now he has to verify his age, he did what most kids would do put in a fake age, so I went it his account and corrected it because he later told me his account n...

Injured patient

Is there someway to configure the oculus for you lying flat on your back recovering from the spinal entry?

This replacement process is crazy - Empty box

I started the return process about 8 days ago ok I've only had my oculus about 2 months now but I've only been able to play about 4hrs due to work oh and it tearing up showing me the lil green android guy and not coming on. Anyways the replacement wa...

Error in loading a code to update account info

So it currently says Update account info by april 21, And when i select ''Get code,'' it says error, But i have no idea what to update, ive looked all over oculus app, It doesnt say i need to update anything on there. Im extremely confused

Control issues for quest 2

Has anyone ever had an issue with there controllers not waking up? I have put 2 new batteries in and it still will not wake up. I cannot do anything with my quest and can't shut any apps down either.

Haddix6 by Honored Guest
  • 281 Views
  • 10 replies
  • 0 kudos

First encounters doesn't handle multiple rooms well

I've scanned my entire home as a big playspace, yet first encounters doesn't seem to properly destroy walls. Whenever I shoot at my nearest wall (but the room down the hall also has a wall facing that direction) the broken hole in the wall will be pl...

TheCone by Honored Guest
  • 208 Views
  • 2 replies
  • 0 kudos

Resolved! Beat saber unable to buy music packs

Greetings i am unable to buy music packs in beat saber. I can purchase other games fine but once inside beat saber whenever i click purchase music pack i get a "something went wrong try again error"

r2d20 by Explorer
  • 444 Views
  • 12 replies
  • 0 kudos

WiFi drops while playing with AirLink/SteamLink

The main problem of this message - sharp lags, that make the gaming process almost impossible (especially rhythm games). After some investigations, I concluded, that while I'm playing VR with a WiFi connection on my Quest 2 (doesn't matter what softw...

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Bada774 by Honored Guest
  • 744 Views
  • 14 replies
  • 0 kudos

Poor quality controllers

Will the quest 3 units have better controllers? My family has went through controllers 3 times (left is 3 times, right is 2 times). It's very frustrating and expensive. I would've been more interested in the quest 3 but now I am skeptical. I bought a...

Quest 3 controller tracking

Ever since I’ve gotten my Quest 3 I’ve noticed that the controller tracking is a downgrade from the Quest 2. If I’m playing Gorilla tag or other games that require fast movements my controllers always disconnect or glitch. This also doesn’t just happ...

Resolved! Yodel keep sending my replacement controller back to Meta

Got my Quest 3 at christmas and was having fun but then the right controller stopped working properly, was not able to use it in the menus. Okay no problem I will send it back to Meta.Send it back and there was a nice quick turnaround, Meta had sent ...

elsk by Honored Guest
  • 173 Views
  • 4 replies
  • 0 kudos

quest 2 link menu

so this has happened till now so I have no clue on what to do and hoping one of you lovely people can help me The problem: the quest 2 link men for PCVR keyboard is not working same thing with the desktop controller mouse thing is not working as you ...

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OTWDoctor by Honored Guest
  • 145 Views
  • 2 replies
  • 0 kudos

Quest 3 Charging Cradle LED not lighting

I am looking for some assistance. Yesterday i have set up a brand new Quest 3 and all has gone well except one point. On the charging cradle the right controller LED does not seem to light up. I have properly inserted the re-chargeable battery that c...

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