Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! bought a quest 2 but beat saber is not there.

i received my quest 2 yesterday and initially i saw a notification about getting beat saber for free, but after i fiddled with the headset for a while the notification had expired and it doesn't appear that i can get it for free anymore.

Page Taken Down | No replied after 20 days @MetaQuestSupport

My page was wrongly taken down by Facebook 20 days ago. I've contacted the support team to create a case to report this, and request an update twice everyday, and also create a Copyright Report on Feb 5 via email. To sum up, I've created 4 cases, and...

facebook account being locked, with a try again loop

hello, my facebook account is being locked, which could be successfully veriferfied through id card.however, there is a msg 'You've tried too many times in a short period of time. Try again in 1 hour.' , which i cannot verified my id card, and this m...

Instagram suspension

Hello Can anyone help out with the emails for Instagram or an active human response system??I have written to them multiple times in this manner:The suspension of both my personal account (@tofarati_david) and the business account I manage, MuritonRo...

Headset and Controller very laggy when entering PCVR (AirLink)

Hi guys! I know that there is a big thread with this problem out there. But mine is a bit different. My Quest 3 and controllers started to lag a lot when entering PCVR. I performed a troubleshoot and factory reset. None of them worked. I have the sam...

Help, my friend gave me quest cash but didnt go through also other things seen in qc center thingy

Supernatural subscription is not showing in my Meta profile

I've been a Supernatural user for several years now. My original subscription was made through the Getsupernatural site. I thought I jumped through all the crazy hoops to associate it with Meta back when, but something's not right.I wanted to check o...

My oculus is showing a chip arrow pointing down with a green bar then boot looping.

Hi, I’ve been experiencing a issue with my quest 2 when I turn it on it shows a chip arrow pointing down with a green bar then boot looping and there is no light where the power button is. Any help would be appreciated. Thanks.

change of email

Hi maybe someone will help memy email was hacked and i have added a new email and remove the hacked from facebook ... facebook is ok but in my meta it seems that the primary email is that one that is been hacked , how can i check if its removed from ...

Gorilla tag won't reinstall after deleting for mod

My son was told to delete his gorilla tag game for a mod and now it won't reinstall and he's freaking out it's his favorite game can someone please help

Help

So when I try going onto my Oculus it just won't let me use my controllers even though they're charged. I put new batteries in them. They're fully charged and every time I do the always the way I get in it just won't turn on the controllers. So if yo...

META QUEST 3 128 gb not enough storage

I bought my Quest 3 last summer and I realized that I don't have enough storage for games and deleting games is starting to get a little annoying is there a way I can add storage via thumb drive or something please let me know

Universal Menu not showing - Need help Flashing Older Version Firmware

I’m having an issue with my Quest 3 (you can see it here: [https://www.youtube.com/shorts/0UCPzXPZxtk?si=X7ka67Lv3xPIQ1Yl]). Here’s what I’ve tried so far:Factory reset – Didn’t work.Updated to v72 using the official guide (https://www.meta.com/help/...

Resolved! Downloading videos

Hello I am wondering why I can’t download videos from the meta app even though it’s connected it says Download Unsuccessful even when my oculus is on and they are connected to WiFi and I’ve deleted and redownloaded the app and it didn’t work it just ...

Why is the Oculus app running even after I exit it?

I've been using oculus link for the past week or so with my Quest, and I have to admit it is really amazing how well it works. Huge appreciation from me that you guys stretched my ~$400 so far in terms of value with the Quest, and gigantic props to y...

Resolved! Cannot change email

The email for my Oculus account was deleted by the server. I was able to change the email in my Facebook account and the code was sent to my new email with no problem.In my Oculus account I entered the new email, then clicked "save." The message appe...

Please help

See i was trying to update my apps when all of the sudden beat saber, and batman arkham shadow would not daonload please help

Disappointed and Frustrated with Meta Quest 3 – 4 Replacements in 6 Months! Known Defect!

I purchased the Meta Quest 3 in May 2024, and I’ve been nothing but disappointed and frustrated with this product. In just six months, I’ve had to replace the headset **four times** due to the same recurring issue: the left lens goes black. The most ...

App sharing

I just recently bought Fnaf Help Wanted on my profile that isn’t the admin. Now my sister wants to play it on her account. Is it possible to app share the games I have on my profile even though I’m not the admin account?

Resolved! Quest 2 - all purchases/account info missing

I had some pretty bad stick drift that I wasn't able to fix so I finally progressed to the factory reset after upgrading my old Facebook based app to the Meta app. The Meta app could not connect to my headset although it was able to detect it. Before...

Unable to make calls to friends

Headset has been working fine but today I am unable to make calls. The button to make a call under my friends pic is greyed out. I have factory reset but problem still there

Quest Software refuses to fully load into Link (Link Cable)

Recently within the past 2-3 months, connecting to my computer through Oculus Link felt impossible. When I tried to use a high quality USB-C cable to enter Link, it would attempt to load Oculus Link, but fail whilst trying.While going through the Lin...

Recovering an old Oculus account

I haven't used my Rift S in a while, and when I tried to login to use it on the app, it said the account under my email didn't exist. Is my old account deleted? I wasn't around when the migration to Meta accounts happened.

Error performing query while redeeming gift card

many times, ive been told "error performing query" while trying to figure out how to even redeem a gift card. please help

Instagram and facebook can’t get into Account’s Center

Hi! Trying to change my Instagram back to a private account. I changed it to professional not realizing it becomes public. But now I cant even get into Account Center through Insta or Facebook to change it. Help please!!! Tried logging back in and cl...

HELP

How can I email meta or call to help me with my facebook account that is gone and cannot recover? I have tried everything! PLEASE HELP

Problems with confirming account

My son has to confirm his account, but everytime he tries that, the progress stops and he cant finish it. Now it said to make a new accout, we tried that but now we are stuck in the progress. Its making me crazy that it doesnt work and the accout, fo...

Urgent: Unauthorized Access to My Instagram Account

Dear Meta Support Team,I am reaching out to report unauthorized access to my Instagram account and to request immediate assistance. My Instagram username is ja.m.al1_.79_, and I have noticed that an unknown email address (thugs7.2@outlook.com) is log...

Meta Quest + Catalogue March 2025 Games dropping off..... HELP!

Got a notification today stating "Last chance! Play fruit ninja, Espire 1, and 4 more games before they're gone from Quest+ games catalogue on 1 Mar What are the other 4 games dropping off? when you click the link it just takes you to the quest+ stor...

Oculus Quest 2 screen glitching.

Hi all, I’ve been having an issue with my Oculus Quest 2, that I bought about 5 months ago brand new. Whenever I turn my headset on and load into the main interface, my screen within the headset starts glitching and moving left to right, without me d...