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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Vr keeps on crashing when i connect it to computer.
So when I connect my vr to my pc (cable) I can only play for like 3 minutes but then the game freezes. Yesterday it didnt happend but today it keeps on happening even if I restart my pc. Its hard to describe but Its like the game just stops and every...
FitXR impossible challenges
Why does FitXR have impossible daily challenges in Box like 100% hits. The controllers just aren't that accurate, especially for cross hooks and uppercuts. I would love to see the statistics on how many people complete challenges like this. If it is ...
Bobber bay fishing finn not talking.
Me and the wife bought the quest 3 and we tried bobber bay. Finn the shop keep will talk to her using AI but before I entered the shop it said some features restricted because of my account type. It shows the AI symbol over Finns head but I can't cha...
My space set up is moving
Hello, every one.There is a problem with the space setting in my request 3.It's not always like that, but sometimes the program appears weird, so when I check it out, I've checked that the space has changed little by little.Sometimes it moves little ...
Lost email address, unable to log into oculus with new accout
Hi Please can you assist, I lost my old email account associated with my quest 2, I have tried to set up a new account but unable to due to errors, please can you help. ThanksKelly
Meta Quest 3 keep asking for organization and school when pairing
I bought a new Meta Quest 3 at Best Buy Canada Aug 3 2024 . Every time I try to pair it . It keep asking to connect to organization or school . Since I am not one of those .Any help will appreciate
banned for posting fake reviews, starting a romantic relationship to take someones money, money laud
I got banned for alledegly posting fake reviews, starting a relationship to extort someone, money laundering. I have did none of these things. Every month my instagram is getting turned off they say i was breaking rules. Usually it was for fraud or l...
Instagram Permanently Disabled
My instagram got permanently deleted just because my phone number was linked to 3 other users (My pets accounts) I can’t see how this could be against the community standards! I’ve had this account since 2013 and never faced this issue before! Can an...
Resolved! Bought Giftcard from BestBuy Please Try Again Tomorrow
The sale ends tomorrow, so I wasted $100 wanting to buy games on sale but your redeem page wont let me. Who can I contact about this? It is not cool that I wont be able to take advantage of the sale because your website has issues
Resolved! Oculus App login Issue
Any solution? I have already tried the Win+R command and that hasn't worked. Been reading that it pops up a new window, but that just does nothing.
Resolved! Gallery not showing up on App
On the Meta Horizon app, I wanted to download some videos of my gameplay, but when I looked for the gallery in the menu, it wasn’t there. It might have to do with my oculus not being linked to my app, but I was still able to send only photos in chats...
I had a bad experience with customer support they were quite rude
I had a bad experience with customer support they were quite rude If like a community manager sees this here's the case number 08019207 @MetaQuestSupport
Deleting apps from Quest 2
I have manually clicked on remove for several apps on my Quest 2 and yet they keep popping back up in the list seconds after I remove them.
My Meta Qust 2 doesn't connect
I have been trying to connect (via an AirLink connection) my virtual reality goggles for several days now, everything was working fine 1 month ago. But one day when I tried to connect, it just stopped working, inside the goggles when I give my device...
i am stuck in v72
when i go to options, it says there is no update available, i think i waited long enough for v73 now that v74 is outi got the quest 3 two months ago and from my research, the headset update when it wants to, by region or something but a close friend ...
Controller not Working in game
This Happen during 2024 december when I realized my controller only working in hub area like oculus menu but when starting any games. the controller tracker just stop working. Pressing the pause menu still work while my oculus menu hand still working...
Oculus account
My meta/oculus account was mistakenly suspended and I'm not sure what I should do, I'm not sure why it was mistakenly suspended because I never got any email with the suspension.
Virtual keyboard is awful! Doesnt stay at last position. It was better in previous firmware. please
The virtual keyboard that pops up for browser and other use is super annoying now. It used to be fixed and remember the last position. Now it pops up anywhere and any size. Do employees and developers even use it and see the annoying flaw. We have as...
Remote desktop error ID 2019
Hi,My remote desktop application run into an error when trying to run it. The PC is found, I try to link it, PC founds it it too, I confirm it on PC and after few seconds in oculus I see an error: "Unknown error. Try to reopen the application. Error ...
Games stuck on "loading" in Quest 3 using airlink
Hello,I have multiple games on my PC that support VR play.I added the exe files to my library in the meta software.Then I am using airlink to connect to my pc.Then in the VR headset I am trying to launch the game from my library and I see a "loading"...
Vr not charging
I’ve charged my vr and after like 10 minutes it’ll show a green light and 100% I’ll turn it on and it’ll die instantly, could someone help and give me some advice because I’ve looked everywhere and can’t find any help
Meta Store not accessible from top forum menu.
Clicking on the top left forum menu (Meta w/logo) used to always take you to the Meta Store. Right now this just puts you back into the forum. Meta needs to fix this.
Quest Link, SteamVR & Virtual Desktop
Here there. I've been trying to find an answer for a while. Maybe someone can help me here.Using Virtual Desktop, if I start SteamVR through it, it sets my Meta Quest OpenXR Runtime as SteamVR (App - General).So then starting something using SteamVR ...
GOOGLE EARTH
I cant install GOOGLE EARTH Queing on meta 3
Not able to login into the account due to 2MFA
Hello Team, 2MFAhas been enabled in our meta business account , the mobile number has been accidentaly changed in the profile and then we logged out the account. Now, when we are trying to login it is asking for the code but unfortunately , we don't ...
Broken charger port quest 2
My headset charger port on my quest 2 is pretty damaged but I can't afford repairs or a new headset, I play daily and I use a kiwi design head strap. My guess is that when I used a broken cord (which I didn't know was broken) it messed it up, if ther...
Meta store support
My meta quest 3 have hardware problems and meta support don't give any solution and my controllers have drift and meta don't do something about that and I have 2 months left of the garranty but I tried to contact it 2 moths before Meta give me a solu...
Quest 3s right controller has stick drift out of the box.
So I got a new Quest 3S for Christmas. I set it up and while choosing my language I realized my right controller has stick drift, bad. I was wondering how I can send this off to get a replacement because it makes almost every game completely unplayab...
