Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 45686 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

floor level is incorrect

HI, I'm trying to setup my Oculus Rift S and run the First step program. The issue I'm having is where I'm suppose to press the button. The button is further away from me, where my hand touches the floor before reaching the button.Question: how can I...

How to change Oculus Software download to other drive?

Hey everyone, right now I have the oculus setup in my D drive instead of my C drive. But when I got to run the setup, it fixes my location onto the C drive when instead I want the Oculus Software to download to a different drive. I've looked at anoth...

SP3ZY by Honored Guest
  • 709 Views
  • 5 replies
  • 0 kudos

2 Quest Consoles-1 PC-Play rift Games

Hi - i am planning to buy Quest 2 and i already have/enjoying Quest 1. And playing Rift games using link cable.Now the question is: if i buy Quest 2 and connect my PC with link cable to access rift games and assume i have connected both Quest 1 and Q...

Battery for Quest 2

I have only had my Quest 2 for 2 days. I charged the battery to full then unplugged it and made sure it was off before putting it away. When I came back to play it roughly 10 hours later the battery was completely dead. Is this normal or did I get on...

Aleannah by Honored Guest
  • 322 Views
  • 1 replies
  • 0 kudos

I can not pair my headset to the app

I have a quest 2 just got it yesterday and it wont go past the 5 digit code for pairing the app I have tryed everything from restarting to factory reset and nothing works! I put a ticket in with the help center but I have not heard back yet any help ...

VOLATIAL1 by Honored Guest
  • 379 Views
  • 1 replies
  • 0 kudos

Oculus Client and programs needing Admin rights

I operate Prepar3dV5 through Oculus Client but Oculus Client does not run P3D with Admin rights - needed to operate some of the P3D functions. Is there a way to cause Oculus Client to run P3D with Admin rights?ThanksWarren

Aspen31 by Honored Guest
  • 3777 Views
  • 17 replies
  • 0 kudos

Oculus Move app disappeardt

Hi there!after some days of using my Oculus move app disappeared by itself. I still get the notification notification when I reach my limits, but I can access the app anymore. I can’t see it in my apps and also not in the App Store. Does anyone has t...

Ocean-89 by Honored Guest
  • 330 Views
  • 0 replies
  • 2 kudos

Unable to start Oculus Link

Hi, I am using an original quest and also an Anker USB 3.0 cable. This setup worked with no issues on my pc around 2 months ago, but for some reason I can no longer start Oculus link. The connection is fine according to my Oculus app on PC, I get a p...

Anonymous by Not applicable
  • 293 Views
  • 0 replies
  • 1 kudos

Oculus Link

My PC has the requirements to run Oculus Link. I have a 3.0 cable too and I get green checkmarks on the oculus software. Whenever I try to run Blade and Sorcery (Via SteamVR) I am able to play for around 2-5 minutes then it kicks me out and takes me ...

Oculus Link Microphone not working

Anyone else have the issue where the mic doesn't work through oculus link? It shows up in windows but stays at a constant level. I've reinstalled all oculus software, made sure all the microphone settings were on, and setup right and tested my quests...

5weph60ctpiy.png
QuinnBrom by Honored Guest
  • 12848 Views
  • 28 replies
  • 7 kudos

Search function

When I do a search for anything the only choices that come up are for apps. I don’t get any 360 video. The only category is for apps. Do I have a setting I need to change? Thank you.

image flashing after last update

hII have the oculus rift s , and after this last oculus update, the image in VR is always flashing, making microsoft flight simulator 2020 unplayable in VR. beta testing was disabled, and I rolled back the oculus update, but no luck...the image still...

guardian boundary glitch/bug

whenever I turn on my headset and set up my guardian boundary there is a little section at the top of the screen where my surroundings are blurry and look glitched a little. it's hard to describe and I can't find a way to take a clear picture but I w...

white flashing

Dear SupportWhen playing FS2020 the screen is fine until I toggle the VR on then i get intermittent white flashing, every 1-2 seconds. I took a video of it but not allowed to load it to the message.Also the sound on the headset goes off when i select...

0Balders0 by Honored Guest
  • 311 Views
  • 0 replies
  • 0 kudos

Controllers not pairing, black screen , dash not loading

Im having an issue where the rift s sensors work everything works up untill the controller pairing. I pair controllers and still they do not show up in the software. nor can i run the setup for guardian as I get a blank screen with the 3 dots. i can ...

Refunding

So I bought vacation simulator and played it for about 30 minutes then wanted to refunded because I wasn’t a fan of it then I tried to refund it and it said I had played it for more then 2 hours

1fps black screen flickering lag

My oculus link keeps having this black screen surrounding me in VR, and black bars glitching in and out of my screen, everything runs at like 2 fps. I don't know how this is possible, my PC is VR ready and I even used to play games fine before. This ...

demersus by Honored Guest
  • 278 Views
  • 0 replies
  • 0 kudos

Right Controller Wanders Off

TL;DR — Right-hand controller floats off at times. Improved lighting and swapping controllers had no effect.I just bought my Quest 2 days ago. Loved it so much that I bought 2 more yesterday. Then today, while playing Beat Saber, my right-controller ...

How do you change your email on this new forum?

So how do you change your email address now for your Oculus account? I've looked all over this new forum and can't find away to change my email address. I've looked at my profile and in settings, but I see nothings about changing my email address.

Fazz by Honored Visionary
  • 857 Views
  • 2 replies
  • 0 kudos

SamsungGearVR Proximity Sensor Problem?

Hi, I have a problem with my gearvr r325, it only show black screen. I suppose there is a problem with the proximity sensor.When I touch closer to the sensor I could no longer hear the sound, and infrared light is not workingHow to make Oculus always...

iupxlam by Honored Guest
  • 763 Views
  • 1 replies
  • 0 kudos

calibration controller of the gear vr

Hi, I'm having a problem if someone can help me...I can't recalibrate my controller because some times it says impossible in the first one " an 8 in the air" or it takes hours for " the set the level " step and nothing happen. I think because it's sl...

Haytoum by Honored Guest
  • 542 Views
  • 0 replies
  • 0 kudos

Spasming controller

I was casually playing the game in the video when I made kinda violent move with my left touch controller (Rift S). After I did that my controller started flying everywhere. I thought it might be the game glitch, that the hand got stuck in some invis...

hejpanini by Honored Guest
  • 413 Views
  • 1 replies
  • 0 kudos

Can't enter payment method

I really want to buy blade and sorcery but I can't enter my credit card! Every time I do it just responds with "Fel försök igen" error try again in swedish. Please help me!

Estonix by Honored Guest
  • 302 Views
  • 0 replies
  • 0 kudos

Virtual desktop Wont go on VR mode

hello guys, im relative new to Vr and im using the oculus Quest 1 im trying to use virtual desktop with steamVR, did all the work to put it on work, and it works but not on the way i want, it stays on Screen mode and wont go on Vr mode when i open th...

Anonymous by Not applicable
  • 24482 Views
  • 8 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels