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Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Business Verification is broken
@MetaQuestSupport I am seeking assistance with an issue I am experiencing during the business verification process. Despite submitting my driver's license multiple times, the system keeps redirecting me back to the "Choose Type of Document" page with...
Virtual desktop uninstalled itself and I need to buy it again. help?
I was gonna boot up virtual desktop but when I tried to find it I saw nothing. I checked my uninstalled but it wasn't there either. I then checked the store page and it said I need to buy it again. any ideas on what happened pls help?this happened on...
Resolved! Shiny Rocks Purchase Missing
I purchased 5000 shiny Rocks about an hour ago and it is showing as purchased in the Oculus app on my phone but they are not there in Gorilla Tag. I restarted the game several times but still no rocks
Card keeps declining?
I tried 3 different cards, and all were declined,I have tried everything this has been going on over a week
Resolved! Primary accounts can not cast to Chromecast devices?
So I have BOTH a Quest 2 and Quest 3. I can Cast to other Chromecast devices with the Quest 2 but not so with the Quest 3. Why is that?
Shift Child account to adult
Hi,Purchased a meta 3 for my son, and set up his account as the administrator with his current age. Purchased a couple hundred $ of games.Now trying to set up family sharing, and understand that I should have set things up under me first so I can man...
sent my headset and controller in because of recall and only receive a refurbish head back what do
sent my headset and controllers in because of recall and only receive a refurbish headset back what do I do now? I don't know how to email customer service
This may work if your Quest Pro controllers wont update
So i had this problem where they wouldnt update and now they've done and can use, all i did was turn on PTC (Public Test Channel) and it updated.
My Instagram Account is disabled for no reason and the appeal is not processed
Hi everyone,My Instagram account (ig: axel_tigr) was recently disabled without any clear reason (screenshot attached below) , and despite submitting an appeal, I haven’t received any updates. This account holds years of memories, including important ...
Resolved! What Wifi 6e routers currently works bug free with the Quest 3?
Hi! Just wanted to post here to get a seperate thread going. As of today there is a major bug in communication between Quest 3 and certain types of Router models. So let's get a list started on Wifi 6e routers that actually work. What Router do you h...
My Account Deleted due to Age??
I had not played my Oculus Quest 2 for almost a year and was unpleasantly surprised when I tried to log on that my account was suspended for violating community standards. I looked through my email and had emails sent to my junk folder in 9/24 saying...
Air Link Disconnects After Inactivity - Constant Re-Pairing Needed (Oculus Quest 3)
Hi everyone, I'm struggling with an issue and could really use some help. Air Link disconnects after my headset has been idle on the table for a few hours. When I put it back on, there’s no connection. Attempting to pair results in an error.To get it...
Resolved! Videokaart MSI Katana15aib8vg-48snl
Hallo allemaal, bovenstaande laptop met nvidea4070 kaart kocht ik samen met de Meta Quest 3. Echter met de pc aansluiting gaat het mis want er staat dat de videokaart niet compatble is. Ik heb drivers van Nvidea geupdate en de nvidea maar dit maakt g...
Can’t pair new 3s to iPhone or iPad
never mind sorry please delete
background meta quest3
Sure, here is the translation:---Hi, when I access the viewer, a background from the Meta Horizon program always appears. I kindly ask if it is possible to remove it and set a default black background instead. Thank you very much---Is there anything ...
Shmackle big con and scam do not buy ingame content
Purchased shmackle pack 2 for in game currency, brought the mini gun. Used it once left the game, when I re entered it was gone. Not in my drip profile. No where does it say its a once use and done. I thought the item was to keep. This is a big scam ...
Resolved! Is this a legit email?
Received an email from do_not_reply@email.meta.com stating that I need to provide account details.is this email legit?
Help removing meta account attached to fb account post hack
My FB account was hacked last week. I finally got back into it yesterday. I found the individual who hacked it created a meta account using on his email and gives his meta account access to my FB. He has 2 step verification on and I have to use his p...
Cannot pay for apps and games. Getting error message.
Hello, I am getting the below error when attempting to purchase from the Meta website. Please help."We noticed something unusual and, for your security, this request couldn't be completed. Please try again later, or visit our help center. Thank you,J...
I can’t get into my account stuck at auth.meta.com
I have tried several times to log into my Meta Horizon account. I’ve spoke to customer support through email and the what’s up app But they have not been able to help me. They keep passing me around and it has been over a week since someone has been ...
GRAY SCREEN FREEZE - FIX
Wanted to post this fix to a problem we were having using the exercise app Supernatural on our Quest 2. During workouts the screen would constantly switch to gray and everything would just stop, with background noise lingering. This happened a lot, r...
Undelivered Order and Ignored Support Requests
Hello, I placed an order for the Meta Quest headset on December 31st. Delivery was promised between January 3rd–5th, but as of January 12th, I still have not received my order. My account shows the status as "delivered," which is not true. I have con...
Why isn't Move to Apple Health sync fixed yet? It broke in September
There have been quite a few Meta app updates since the ability to sync Move data to Apple Health was first grayed out as an option and then removed entirely on a subsequent update.We've been assured here by support that this feature was not intention...
Meta Horizon App keeps closing
When I open the app on my iPhone XR, it closes immediately. No error messages, no nothing. Just a Meta Horizon Logo for a brief second and that's it. Can someone please help me? My iOS-version is 16.1.2.
Meta Horizons App Keeps Going Through New Account Prompts
Hello.I created a Meta account using my email address as I did not want it linked directly to my socials. Then I created 3 profiles for my children. My child tried to get a game and sent me a request.I try to log in via the Meta Horizons app on my iP...
Incapable Support
It seems that the Support agents are completely clueless on how the system works. Every time I try to get the issue resolved, I am given steps that I have already done or cannot action due to the system. The issue is that my original (adult) account ...
quest 3 air link windows 11 lagging
when im in the pcvr in the white sector im good also when i show my monitors but when i open a game its stuttering lagging everything i need help! my pc is good enough for these gamesMy specs are:AMD Ryzen 7 5800X3D 8-Core processor32gb ramNVIDIA GeF...
Resolved! Black screen
I have had a quest 2 since 2021/2020 and earlier today it got a black screen after I dropped it on the ground. I have already factory reset it twice but it still has the issue and I'm stuck in the setup area with a black screen. Any tips?
Resolved! Trigger needs calibration?
I've had a Quest 2 and the right trigger always felt off, and I finally was able to confirm that the trigger doesn't fully register a 100% press when pressed fully, despite physically pressing down just fine. So far I've unpaired and paired it again,...
how to i recover my oculus rift apps
Hello, ive done the migration from oculus to meta, how do i recover my old oculus pucheses to use them in the new account? they are still on my pc but i cant run them as i get an error meaage due to the fact they are not in, the file list anymore. Th...
