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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Report of Fake ID Usage Facebook Id

Subject: Report of Fake ID Usage Dear Facebook Team, I am writing to report the use of a fraudulent identification document. I believe that this fake ID is being used for [mention the specific purpose, e.g., illegal purchases, identity fraud, unautho...

Can't connect my Meta Horizon to Instagram

Hello, i seem to be able to connect my Meta Horizon accout to Facebook.But i am unable to connect to my Instagram account, could it be because i'm using the same email address on my Horizon and Instagram?I have 2FA activated on my Instagram, but when...

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Paleracio by Honored Guest
  • 102 Views
  • 0 replies
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Error message when trying to purchase and gift games

Hello all, basically since yesterday I've been getting this error message when trying to purchase a game. It is also doing the same on my brother's account. I get this message when using the app, web browser and headset. Is there a solution or is thi...

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CDS9094 by Explorer
  • 856 Views
  • 14 replies
  • 1 kudos

Quest 3 casting split screen only

I have been casting from my Quest 3 to our TV (so family can watch the games) and up until now it has worked well. But now it will only cast in a split screen format and I cannot switch it back to one full screen. Can anyone help me fix this issue or...

Xyno12 by Explorer
  • 642 Views
  • 6 replies
  • 0 kudos

Can't pair keyboards in quest 3

Hello,I am in IT so I know how to pair devices to Windows, etc.. However, I am trying to pair a keyboard to the Quest 3 and I see the keyboard in the bluetooth list, click on pair, and it says pairing issue. This happens with any keyboard I try to pa...

Rgalliano by Honored Guest
  • 136 Views
  • 0 replies
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Quest 3 & Mixed Reality Link

TodayI started using the mixed reality link on Quest 3. My main big issue being that I had no way to click on my desktop & I had no way of keeping my controllers lined up as they kept being deselected by the app. How do I fix this?? Because everytime...

Smash Drums DLC missing after purchasing

I recently purchased the pop dlc pack for smash drums. It worked for a couple of days but now when I load into the game and to play the songs I purchased, it won't let me and says I have to buy them. I've Uninstaller and reinstalled the game twice an...

Quest Pro - Unexpected X/Z Axis Orientation

I am developing a room-scale experience in Unity using a Meta Quest Pro. My goal is to place objects at fixed positions in a virtual room that aligns with the real-world room boundary. To ensure positional stability, I am using OVR Camera Rig with St...

Remote Desktop Will Not Work

Hello,I recently upgraded from Windows 10 Pro to Windows 11 Pro and Remote Desktop does not work. It used to work on Windows 10, but it had been a long time since I had tried using it so I am not sure if the upgrade to Windows 11 is what caused it to...

datwood by Honored Guest
  • 721 Views
  • 2 replies
  • 2 kudos

Resolved! Can't interact with remote desktop in workrooms

I've loaded up Horizon Workrooms to take it for a spin, and have been able to connect to my laptop (Surface Book 3 running Windows 11, RD version 1.1.0.12.3008). That is, I can see my screen(s), but am unable to interact with the content on the scree...

greyth0rn by Honored Guest
  • 7661 Views
  • 28 replies
  • 3 kudos

Left controller doesn't work anymore.

My left controller isn't working after the update on them. All it does is give me a flashing white light. It keeps failing to update and then it won't pair with my headset. I have replaced the batteries 3 times with different batteries but it still w...

Resolved! Why Meta can't ship as quick as Amazon or other retailers?

Hi, so to cut a long story short, I have been waiting for Meta to dispatch the Quest 3 I ordered, and I was looking for clarification on why it could be taking so long. The money has left my account, been processed according to Meta, and 2 business d...

Meta quest 3s auto wake?

So I've got a meta quest 3s and I've seen the posts regarding the 3 being able to turn off auto wake but this isn't on my app no power settings at all on the app am I stupid? Can't do it through headset and can't do it through app and because I trave...

purchase game issues

i keep getting the Error Request Not Completed problem occurred when trying to complete your request. This can be caused by entering incorrect information or trying to complete an unauthorized action. every time i try to buy game with PayPal or my CC...

Anonymous by Not applicable
  • 906 Views
  • 2 replies
  • 0 kudos

Resolved! Horizon worlds stuck in welcome Island

When I launch horizon worlds it says 'popping over to welcome island' And I see the city, the moving objects, everything is alive and vibrant, but there are no options, no windows, no voice like in the quest app, NOTHING to press, NOTHING to do, noth...

Meta quest 3 cable link just stopped working

I have official oculus cable using a usb-c to usb 3.2 adapter connected into computer. It was working 2 weeks ago, now it has stopped working. Only works on USB2.0. I tried a different usb-c cable works okay but is only 2m long, I need the oculus cab...

allow permissions

So when i allow permissions, it ask me everything i allow everything but it still wouldnt update or leave my screen so i can add my vr headset or change its settings. I need help

Chaosgun by Honored Guest
  • 792 Views
  • 3 replies
  • 0 kudos

locked headset - set as user

I bought a used Quest 2 headset with 2 controllers through eBay. Everything appears to be fully functional, however when trying to set up a new Meta account, I cannot pair the headset to any device via Bluetooth. I can log in to my FB account via the...

Dan.83801 by Honored Guest
  • 133 Views
  • 1 replies
  • 0 kudos

Can't Set Correct Birthdate Despite Having ID

I, like some, set my age to be above 18. I had this set to March 22nd, 2006.I attempted to change it back to my REAL birthday, which is the same day but in 2009.It would not let me, saying I had to verify on the website that i was already on.I then t...

Resolved! Quest Link PC Installer Crashing on Windows 11

I recently purchased the Meta Quest 3, and I'm running the latest version of Windows 11 Pro with all drivers updated while working on a VR game. Yesterday, without making any changes to the system or Oculus, I connected the USB cable as usual. Sudden...

Resolved! Meta Quest 3 won't power on

3-month old Meta Quest 3 won't power on. Meta Quest symbol rotates and hear periodic beeping sound. Hard reboot (holding power and volume button at the same time) did not fix. Would appreciate some advice. Thank you in advance.

Bagels472 by Honored Guest
  • 987 Views
  • 5 replies
  • 0 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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