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Forum Posts

Resolved! (Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cloud Backups

Hi Oculus, is there a way to manually save a cloud backup for a game. The last time my game got backed up to the cloud was on the 20th. I plan to do a factory reset and dont wanna lose some game data. If there is a way to manually back up game data i...

Tiny._vr by Honored Guest
  • 2 replies
  • 0 kudos

Cloud Backup Not Working???

Hi, I have cloud backup enabled, i have used cloud backup previously, the last time was April. I have since tried backing up again a few times in May and nothing shows up on the website as backed up although i have been playing lots and getting to ne...

Roky360 by Expert Protege
  • 8 replies
  • 2 kudos

Ummm i still cant log in ?

Im trying to connect through the mobile and its stuck at pair code "enter the code then it says enter it again" literally a loop, what is going on here? Hey Meta listen THIS IS A TOY A GAME can you chill out with this billion security measures ? do t...

Sinopec3M by Honored Guest
  • 1 replies
  • 0 kudos

Unable to add my card as a payment method

I've tried adding my card on my quest 2 and it didn't work.I downloaded the IOs meta quest app, and couldn't add it thereI tried adding it on my desktop, on the meta quest website. Both on Chrome and on Microsoft EdgeWhat can i do?I've made sure all ...

Meta Quest 3 Wrist Straps Replacement

So recently i have lost the wrist straps that came with the controllers for the meta quest 3 and was wondering if there was any chance i could get a replacement for them since i have been looking for a pair of some replaceable wrist straps on some on...

Resolved! Merged accounts already but what about purchased games/apps?

On previous years i had my oculus account and i have purchased some games. Then i have used facebook/meta account and i have purchased some more games. Now i have merged these two accounts in one Meta account but i can see my older games on meta (ocu...



Oculus quest 2

Who do I need to get a hold of my oculus quest 2 melted the plastic just a lil bit around charging port I do not have warranty just got it two days ago someone plz help my kids love this thing

Resolved! I'm new to Quest 3, please help

Quest 3 on PCVR (just got the link working again thank God!) but I have two further issues I need advice on if anyone could be so kind....First and foremost - When I'm playing Elite Dangerous the volume randomly changes up and down quite wildly ('Hea...

Resolved! Quest 3 LED light is always green during charge

For whatever reason, whenever I charge Quest 3, the LED indicator light is always green, so I have no indication of whether it's fully charged already. I want to note charging does work fine and the issue is purely LED related. UPDATE: It also shows ...

ZaKlaus by Explorer
  • 7 replies
  • 0 kudos

Account suspended even though I provided ID (proof of age)

I realized my son’s account had the wrong birthday and I went in to update it and they suspended our account. We are upset because we purchased many games and still had account credit. I can’t get ahold of any Metaquest support to figure out why it w...

Head strap slider broke

The sliding part that adjusts the headset so that it stays on my head has broken. I was wondering if I could get some advice about this, or a place to buy a replacement part since I couldn't find anything about this online.

Can Horizon Workrooms audio be set to stereo instead of mono?

When using Workroom's Remote Desktop feature, it appears to be using spatialized audio for all computer sounds. What I mean by this is that when I turn my head, the audio pans so that it sounds like the audio is always rooted to the 3D position of th...

Krxtopher by Honored Guest
  • 1 replies
  • 0 kudos


My son on Feb 23 accidentally subscribed to Supernatural Fitness! It charged me $106. I requested a refund due to my child did this by accident. I even cancelled the subscription and removed my PayPal from his device so it would not happen again. MET...

Account suspended

my account got suspended after I gave it to my son. Now the oculus is locked up and we have thousands of dollars spent on games. I’ve been in touch with customer service from Meta, but I don’t think the message is coming across clearly. I even upload...

SgtMomo by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Can't login to Meta Quest/Oculus Mobile App

Recently tried to link a new controller to my Quest 2. Oculus on phone (which has been updated to 'Meta Quest' refuses to login. I can loginto the Meta Quest site on the laptop - just not the app. I've reinstalled the app and changed passwords but no...

gsternbe by Explorer
  • 16 replies
  • 2 kudos

Casting to PC - System Requirements

Hi.I'm successfully casting ( from my Quest 3 to several different PCs, but on one older laptop (Core i5-4250U, 4 Gb Ram, Win 10) it doesn't work. What are the minimum system requirements for the PC to cast to?

Skigh by Explorer
  • 8 replies
  • 1 kudos

Resolved! Frequent micro stuttering in Meta Quest 3

Hello, I've owned a Meta Quest 3 for a few days now. Since yesterday, I've noticed a "micro stuterring" problem that appears when I use the headset in standalone mode. This is the same problem described by pan.c.kaplanis and Renegade_R in this topic ...

request not completed

im trying to buy Ancient Dungeon and after entering my pin it brings a popup saying "We noticed something unusual and, for your security, this request couldn't be completed. please try again later, or visit our Help Center."any help?

Oculus Rift S Black screen

I haven't used my oculus rift s in a while, thought it has always been plugged into my pc. My device will not show anything at all in the displays, only black screens. I can run games/programs and watch it from the window that is open on the pc monit...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Meta Quest 3 controller tracking issue

Hello. A week ago I purchased Meta Quest 3 and 3 days ago I encountered a problem that when working with the right controller it shakes and in the quick access menu where the charging of the controller is shown a question mark flashes with the inscri...

A claim of refund

Hi, I manage my 10 year old's account, he asked for some Shiny Rocks in Gorilla Tag game, so I purchased a package for his account but he cannot use it, it was credited to my adult account. Is there a way that I can transfer this to his account? I tr...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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