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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 55981 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

HELP FAST PLZ

i bought the game in the pc pare thing and i wanted to play without the cable but when i look in the store of the quest it says i hav to buy it again?

Loud Vibration on Oculus Touch

Hi All,Just set up my Rift yesterday, had a blast myself as well as having a blast demoing it for family members! However, when having my brother try out Robo Recall, I noticed that the left Oculus Touch controller vibration was significantly louder ...

Oculus mobile app crashing on startup

Trying to connect to my quest 2 with my phone today, but every time I start the Oculus app it crashes after a few seconds, I've tried restarting the phone and reinstalling app but didn't help. app was working fine till now, anyone else having this is...

My controller is not working

My oculus quest 2 left controller just stopped working. I thought the battery was dead so I changed the battery out. Usually the white led would light up but it didn't. I restarted my quest and it still does not work. I am afraid that it is broken be...

Q2 Left trigger not working in most games/apps

The trigger on my left controller for the Quest 2 doesn't respond in most games/apps. It appears to only work in the OS and default apps, i.e. browser, store. Etc.So it seems like a software problem rather than a hardware problem. Any idea how to fix...

FlashAhah by Honored Guest
  • 189 Views
  • 0 replies
  • 1 kudos

Is anyone actually home at Support?

I've been trying for over a month now for ANYONE to reply to me about the debacle that merging my Oculus account to Facebook account was and why all my content disappeared. Nothing. No one home from the support tickets. All my games are gone and no o...

jpdef by Explorer
  • 201 Views
  • 0 replies
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Oculus Go: Not loading after no use in over a year

hello, i havent used my Oculus Go in over a year. I went to use it and it is stuck at a loading screen. I have verified i am connected to Wifi. Is there way to reload the OS or is it just obsolete and no longer supported? Thanks all!

Oculus setup keeps failing!

I am convinced my computer hates me. When I try to run OculusSetup.exe it downloads the files and begins installing but then fails and tells me to restart the computer.I have tried restarting several times.Computer is fully updated. All antivirus is ...

[SOLVED] Error during installation

THE ERROR WAS BECAUSE MY QUEST WAS PLUGGED IN WHEN I TRIED TO INSTALLIt started when I moved my computer to another room (from wired to wi-fi) - I don't know whether that effects anything but I just wanted to say it. Then when I tried to go into VR t...

Oculus Go update error.

I reset the VR to factory settings. It has updated and the update remained 100%. For 2 days the headset says restarting but it won't.what should I do.

SUPPORT NOT REPLYING TO MY REFUND EMAILS

Guys I am in need of urgent help, I have sent off multiple refund requests for my Rift S to Oculus, all of which specified the usage of the product, why I am returning it and all of the required information for a normal refund request. However, I jus...

Anonymous by Not applicable
  • 819 Views
  • 4 replies
  • 1 kudos

Frequent crashes with my Oculus Rift S

HiI have been experiencing very frustrating in-game crashes on my Rift S. Games like Vader Immortal, Discovering Space 2 and Superhot VR will crash randomly after a few minutes. The in-game picture freezes and then the Rift S goes black. The game on ...

GrvR78 by Honored Guest
  • 1090 Views
  • 5 replies
  • 0 kudos

Mouse doesnt work in dash (rift s)

My mouse just suddenly stopped working on the virtual desktop in oculus dash. Ive tried restarting oculus software and it doesnt change anything. I can do everything else like resize the screens but cant use the mouse to click on anything on the scre...

eqrzz by Honored Guest
  • 271 Views
  • 0 replies
  • 0 kudos

USB port dilemma with the Rift S

So, I've been having an issue with the Rift S where the arm tracking would just randomly stop and the only thing that would work is the wrist rotation. I've tried troubleshooting this: covering up the mirrors on my closet door, pulling the shades on ...

cmmeurin by Honored Guest
  • 1394 Views
  • 3 replies
  • 0 kudos

Oculus Application not recognizing download of Medal of Honor

I purchased and attempted to install Medal of Honor on my PCOn my hard drive I can clearly see the full 170GB file; however, the oculus app only shows it at 60% complete and it will not respond to clicks to pause or stop the download. I also cannot e...

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Tony_flow by Honored Guest
  • 264 Views
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my tv app quit

for some reason, my tv app quit on my oculus...that means games that require a setup on the internet now don't work along with all the lovely suggestions from oculus, plus now i can't access any of the cool experiences, like you tube, oculus tv...HEL...

mmattison by Honored Guest
  • 658 Views
  • 2 replies
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Order not being sent, no contact and weird requests.

So about 3 weeks ago i ordered one of the replacement facial interfaces since I get bad rashes from the standard one, leaving only my girlfriend able to play.Now since I still hadn't recieved any tracking info after about 2 weeks, i opened a support ...

Twinky93 by Honored Guest
  • 392 Views
  • 0 replies
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Play mode not reliable when using Oculus Quest 2 in Unity

HiI'm developing a thing for my Oculus Quest 2 and I'd like to use more play mode in Unity, so the process I more fluid, but I find it super not reliable. I can build and run the .apk to Quest no problem. And the play mode sometimes works properly, I...

Baro_ko by Honored Guest
  • 820 Views
  • 2 replies
  • 0 kudos

Oculus is taking a silly amount of time to respond to emails

So i have submitted multiple support tickets, emails and posts on this community forum all of which have had a means to an end.Its like there is noone in the oculus offices and its all just a ghosttown, I want to refund my oculus rift s as i dont hav...

Anonymous by Not applicable
  • 387 Views
  • 0 replies
  • 0 kudos

Is there a way to boost Rift audio output levels?

I could've sworn that the audio volume a few weeks ago was higher, right now I feel that the volume even at full (in Windows and then also at full in Oculus) is a notch or two too low. (I don't want to boost with "Loudness Equalizer")Is there a way t...

flexy123 by Superstar
  • 3483 Views
  • 12 replies
  • 1 kudos

Cant see my purchases on pc?

hello! I have purchased Beat saber on my phone for my headset, and it works fine, but now i want to try it on pc, as i have a link cable. Thing is, it doesn't register that i have purchased it, neither in the history nor in the apps. Is there a way t...

EM1LL3US by Honored Guest
  • 346 Views
  • 1 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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