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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
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  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can’t download software on laptop error

Whenever I try to download the oculus software on my laptop it says an error occurred and I should restart my computer I restarted my computer several times and it still hasn’t been working I troubleshoot it countless times please help

The climb 2

I bought the game two weeks ago and it keeps saying server is disconnected I can only play the trailer I can't actually play the game can somebody help me

Oculus quest 2 not détected in m ypc

Hello i got a oculus quest 22 and i buy synthriders in the oculus, i want to download some music, and for that i connect my pc to my oculus with a cable, before in the oculus he asking me if i need to accept, don't ask me anymore and refuse, and i do...

Xelemes by Honored Guest
  • 225 Views
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Right controller tracking not working

My oculus Rift S keeps having problems with tracking my right controller I have tried tons of different things like changing USB ports and completely uninstalling oculus and still nothing changes its been doing it for months and it really annoying I ...

My Vr completely bricked itself

For some reason one day it would not track, I factory reset it and it worked, but every time it went on sleep mode I had to factory reset again and then it would just black screen me when I get to the first part of the set up process. I’ve tried ever...

Jaco2010s by Honored Guest
  • 249 Views
  • 0 replies
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Password

Where does the 4 digit password goes to my yahoo account cause it’s the same as my Facebook account

My apps and account wont show.

My apps and account wont show for my quest 2, and i need help. its been like this for weeks. And it also says "Sorry something went wrong try again later". And every time i return later.. it still says it. Thanks.PS: This is happening on my friends ...

intermittent audio

When my son is playing his games the audio goes out. He needs to unplug from his computer and plug back in for the audio to work. Sometimes it does not come back at all....suggestions? Thanks

Not able to join or play multiplayer - Quest 2

I have 2 - Quest 2 systems (I have 2 both connected to the same Wi-Fi) and I cannot join a multiplayer game or create one for the 2 headsets to play on. Both Headsets have their own separate account. Both headsets have the their own version of the mu...

Pairing phone and quest 2 does not work.

Hello, the android app is in endless loop "searching for headset". Once it got threw and it could not connect with the facebook account "something went wrong" and then "success" but it did not proceed endless loop again. So I deleted the app and now ...

blablal by Honored Guest
  • 367 Views
  • 1 replies
  • 0 kudos

Cannot Pay For Anything

Hello,Just for my Oculus Quest 2.I'm trying to purchase games from your store using my PayPal account as for some strange reason Oculus won't accept my debit card.When I try to purchase something with my PayPal I get the below message.Purchase Failed...

MiahFC by Honored Guest
  • 756 Views
  • 1 replies
  • 1 kudos

app share

so my friend has game share (app share) selected on. and i added his account to my oculas. why cant i play thr games he bought?

Beat Saber will not Launch

I used my Oculus Quest 2 today for the first time in a month or so. Discovered that Beat Saber will not launch. It tries to launch then cycle back to the home screen. I checked for updates there were none. So I uninstalled and reinstalled the app. St...

Not enough storage

When I go to install the Oculus app it says I don't have enough storage and I need atleast 15 Gbs but I have more than enough and when i try to change the download location it says the same thing. Any suggestions?

Antrix73 by Honored Guest
  • 450 Views
  • 1 replies
  • 0 kudos

Quest 1 - Bluetooth keeps stopping

Hello support, I have owned the oculus quest 1 for years and it’s been great. Got an error today that will not go away or let us proceed. error states “Bluetooth keeps stopping” and keeps repeating. What is the next step is fixing this error? thanks!

womp_womp by Honored Guest
  • 1453 Views
  • 1 replies
  • 0 kudos

returns

how do i return a game there is no option in oculus  app help

Laptop with only hdmi port

Hello from France so excuse my poor english.I want to buy a rift s but my laptop doesn't have a displayport port !So is there a solution to make it works on my laptop ?Thank you.

HCASOK by Explorer
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  • 11 replies
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Rift S can't track headset

The day before I had thee issue occur I was playing beatsaber and had no mishaps and continued on as usual. However the next day I was trying to get threw the setup process fro the device but could not make it past the sensor check (the only thing I ...

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Last two updates caused working system to fail

I have once again installed the Oculus software update that holds me hostage to update or not be able to use my oculus rift. Reluctantly I installed the update tonight and the update has caused my video not to work again. The last update caused this ...

tdoggwise by Honored Guest
  • 302 Views
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v30 broke my quest 2

I just got on my quest and I updated it, when the update was done all my apps were gone. I saved up for a year to buy the quest 2. Now it wont even download any appsCan someone help, I have seen many people with the same problem. PLEASE HELP ME OCULU...

ART3MES by Explorer
  • 1288 Views
  • 5 replies
  • 3 kudos

Unlinking an oculus quest from the app

I recently had my oculus quest 2 replaced and I just set it up and it is linked to the app, but my previous headset is still showing as a separate device in the devices section of the app. Is there anyway I can unlink the vr from my app without havin...

h3loworld by Honored Guest
  • 257 Views
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log in issue with windows 10

i have a oculus quest2 and got the software on my pc for it but when i log in with facebook it says ''Your Request could not be completed. Please check your internet connection or try again later'' I need help ASAP it has been like this for days and ...

Must I log out of FB every time I use my headset?

I am just curious. I use my headset with friends a lot, and don't like that it pops up my Facebook messages for everyone to see. I know how to log out each time I use the headset, but is that really necessary? Can I permanently turn that off at all? ...

Shaneifer by Honored Guest
  • 337 Views
  • 0 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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