We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Hello everyone, I’m currently working on a project where I need to stream the video output from a VR headset to a web interface using WebRTC, with the goal of providing live technical assistance. However, I’m encountering a couple of issues:•Sending ...
Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this ha...
In the camera settings when i enable include mic audio, it just doesnt record the in game audio, but when i look into settings the in game audio is enabled (i have a quest 2 and i dont have the updated theme btw so maybe it has something to do with t...
Subject: Report of Fake ID Usage Dear Facebook Team, I am writing to report the use of a fraudulent identification document. I believe that this fake ID is being used for [mention the specific purpose, e.g., illegal purchases, identity fraud, unautho...
Hello, i seem to be able to connect my Meta Horizon accout to Facebook.But i am unable to connect to my Instagram account, could it be because i'm using the same email address on my Horizon and Instagram?I have 2FA activated on my Instagram, but when...
I am desperately seeking help because Facebook has blocked all my payment methods for no reason, and I cannot add any new ones.I keep getting this error: “This payment method has been temporarily suspended for your security. Please try a different pa...
Hello all, basically since yesterday I've been getting this error message when trying to purchase a game. It is also doing the same on my brother's account. I get this message when using the app, web browser and headset. Is there a solution or is thi...
I have been casting from my Quest 3 to our TV (so family can watch the games) and up until now it has worked well. But now it will only cast in a split screen format and I cannot switch it back to one full screen. Can anyone help me fix this issue or...
Hello, help … I keep having this issue when I try to open a developer account even though it’s the same device I always use
Hello,I am in IT so I know how to pair devices to Windows, etc.. However, I am trying to pair a keyboard to the Quest 3 and I see the keyboard in the bluetooth list, click on pair, and it says pairing issue. This happens with any keyboard I try to pa...
TodayI started using the mixed reality link on Quest 3. My main big issue being that I had no way to click on my desktop & I had no way of keeping my controllers lined up as they kept being deselected by the app. How do I fix this?? Because everytime...
When I used a Bluetooth Keyboard connected to my Quest 3 the Windows Key, Alt+Tab, and WindowsKey+Enter keys do not work in the apps I'm in. Instead they're intercepted by Quest 3. This is most noticeable with WindowsKey+Enter where the Quest 3 app m...
I recently purchased the pop dlc pack for smash drums. It worked for a couple of days but now when I load into the game and to play the songs I purchased, it won't let me and says I have to buy them. I've Uninstaller and reinstalled the game twice an...
So basically a few days ago I opened instagram and immediately a notification popped up about accepting cookies towards this new meta horizon.Blindly accepting cookies,five minutes later I was logged out of my account.I tried 3 times changing my pass...
I am developing a room-scale experience in Unity using a Meta Quest Pro. My goal is to place objects at fixed positions in a virtual room that aligns with the real-world room boundary. To ensure positional stability, I am using OVR Camera Rig with St...
Hello,I recently upgraded from Windows 10 Pro to Windows 11 Pro and Remote Desktop does not work. It used to work on Windows 10, but it had been a long time since I had tried using it so I am not sure if the upgrade to Windows 11 is what caused it to...
I've loaded up Horizon Workrooms to take it for a spin, and have been able to connect to my laptop (Surface Book 3 running Windows 11, RD version 1.1.0.12.3008). That is, I can see my screen(s), but am unable to interact with the content on the scree...
Never recieved the Batman Arkham game this has been 2 and a half mths now omg. Someone help this is annoying and frustrating
My instagram account has recently been hacked after clicking a link by a spammer which later on set up an account centre under meta horizon to list my instagram account under his account. I tried ways to set up a FB account as suggested by another us...
My left controller isn't working after the update on them. All it does is give me a flashing white light. It keeps failing to update and then it won't pair with my headset. I have replaced the batteries 3 times with different batteries but it still w...
Hi, so to cut a long story short, I have been waiting for Meta to dispatch the Quest 3 I ordered, and I was looking for clarification on why it could be taking so long. The money has left my account, been processed according to Meta, and 2 business d...
So I've got a meta quest 3s and I've seen the posts regarding the 3 being able to turn off auto wake but this isn't on my app no power settings at all on the app am I stupid? Can't do it through headset and can't do it through app and because I trave...
i keep getting the Error Request Not Completed problem occurred when trying to complete your request. This can be caused by entering incorrect information or trying to complete an unauthorized action. every time i try to buy game with PayPal or my CC...
When I launch horizon worlds it says 'popping over to welcome island' And I see the city, the moving objects, everything is alive and vibrant, but there are no options, no windows, no voice like in the quest app, NOTHING to press, NOTHING to do, noth...
After being on a chat for over an hour and a half I was told that I would have to repurchase the year's subscription and apply it to my account and allow my son access to it. I already purchased a year's subscription applied it to my son's account an...
I have official oculus cable using a usb-c to usb 3.2 adapter connected into computer. It was working 2 weeks ago, now it has stopped working. Only works on USB2.0. I tried a different usb-c cable works okay but is only 2m long, I need the oculus cab...
So when i allow permissions, it ask me everything i allow everything but it still wouldnt update or leave my screen so i can add my vr headset or change its settings. I need help
I bought a used Quest 2 headset with 2 controllers through eBay. Everything appears to be fully functional, however when trying to set up a new Meta account, I cannot pair the headset to any device via Bluetooth. I can log in to my FB account via the...
Good day,I have been playing War Thunder in VR on my Meta Quest 3 for about a month and a half. The game was running well playing online multiplayer in VR until I changed operating systems from Win10 to Win11Since the change, I get crippling frame dr...
The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.
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