Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 68 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pin issue

im having issues with the pin. im typing it in to make a purchase and it doesnt recognise the pin. i do a pin reset and i get the email and it says its changes but it still doesnt work or it then says the link is expired and I go round in circles. Pl...

Flynnflop by Honored Guest
  • 2 replies
  • 0 kudos

Quest 3, no sound on MacOS

Hi,my Quest 3 works fine on Windows, but when I use Macbook, sound output on Quest 3 does not work.For instance in Remote Window or Immersed.Can anyone help me to fix the issue?

Maxim1009 by Honored Guest
  • 0 replies
  • 0 kudos

Cant access acount

Hi, i just got a Quest 3, previous had the 2 and original 1. I haven't accessed account in a while and it requires me to access the Facebook account I made for it. In order to get into the Facebook account it requires me to verify via message to What...

Referral link

Hello my friend got an quest3 and i just send him my ref link so we both get money he activate his quest over the account he creates with my link but none of us got any money

Jan999 by Honored Guest
  • 2 replies
  • 0 kudos

Quest 3 - Voice recording won't record my voice

“Hello, I’m experiencing an issue with my Quest 3 where it’s not recording my voice during gameplay. I’ve ensured that all mic permissions are enabled and have tried recording in several different games, but my voice isn’t being captured. I’ve also c...

I can’t access headset settings to connect my controller.

I was playing gorilla tag, And threw my right controller, and it got completely destroyed so I couldn’t play with it anymore. I bought a new one, and was going to pair it, When I realize that it wasn’t letting me access Headset settings in the oculus...

Meta account suspended - losing my mind

My son has had a Meta Quest 2 VR Headset for at least a year now, he has a stack of games and plays with his friends regularly. He came to me about a week ago to advise that his account has been suspended due to his age, and he needs to link it to a ...

Rattbag by Explorer
  • 21 replies
  • 5 kudos

Resolved! Is this research opportunity a scam?

I got an email from about an in person 90min study from feb 10-17 and I want to know if it is legitimate.

zand13 by Honored Guest
  • 9 replies
  • 1 kudos

Quest phone call notifications not working

This has happened on every headset I have owned even on different accounts, I don’t think the issue you are experiencing is a bug. Until this is added, if you have the meta quest app, it will notify you when receiving a call. though this is well need...

Charged Twice for the same game

Yesterday I went on the Quest Store and saw Beat Saber on a meta Quest + Deal 41% off. It was 13.49£ I decided to buy it but realized that my bank account was charged twice £13.49 Therefore i was charged 27 pounds. I requested a refund and it was app...

Water in oculus

Hi, my autistic brother unfortunately threw my other brothers oculus headset (quest 2)in the bath which means of course it’s been in contact with water. How can this be fixed!

Resolved! Mobile app telling me to update apps that aren’t installed

If I go to my Library on the Meta Quest mobile app, it has four games listed in the Updates section. The problem is, those games aren’t even installed on the headset. Why is it telling me to update things that aren’t installed? I don’t want to have t...

khadrelt by Honored Guest
  • 9 replies
  • 0 kudos

Meta Quest 3 losing tracking and passthrough not working

Hi everyone, i own a Quest 3 that worked fine for some months, until 10 days ago, when started losing evry few seconds the hands and controller tracking.I also tried to do a factory reset, but didn' thelp. It looks like the external camera is no long...

AeMassi by Explorer
  • 12 replies
  • 1 kudos

“Something went wrong. An error occurred” app

We recently reset our oculus because it was frozen. We updated our software on our Apple iPhone, and we are trying to get into the app. I even deleted the app and reinstalled it and updated it and it’s still saying the same thing. “Something went wro...

Job Simulator Store Clerk

So I bought a new Quest 2. I redownloaded my games. I opened Job Simulator and have been having issues with the “Store Clerk” game. It freezes and turns my screen black. I rest my VR and then the slurpee machine would not be in the game and the game ...

AMBklyn by Honored Guest
  • 7 replies
  • 0 kudos

Population One

Population one logs in says connected then goes to loading and is stuck on 0% loading have restarted headset oculus 2 have uninstalled and reinstalled game multiple times even did factory reset on the headset nothing changes everything worked fine un...

Resolved! Can't receive emails from Oculus on password reset.

At first after attempting to send email through pc I then tried mobile it did not work. I then thought it was Facebook so I reset my Facebook password and tried plugging that in as password. That did not work so I began to guess many times until Ocul...

Resolved! Quest 3 won't load home environment

I haven't used my Quest 3 for a week or more but it's been left on, and asleep. This morning when I tried to use it, my home environment is upside down with no tracking. The controllers are not recognised. I can't do anything. I've rebooted it severa...

King401 by Explorer
  • 8 replies
  • 0 kudos

No fine motor

I have a spinal cord injury so no fine motor skills. No pinch or grasp, but my arms work. Super cool, eh? Any software out there to at least lessen button pressing and use some motions or something?? Are there any more inclusive control...

Allie.411 by Honored Guest
  • 3 replies
  • 0 kudos

Horizon Worlds pen problem

i cant select pen after using eraser or navigator. WHY? I have same problem on quest 2, i bought 3 and still have this problem.

Resolved! Multiple Headsets 3 Kid Accts

We have 3 headsets (Metaquest2) and have 1 Metaquest+ annual membership. We have created 1 admin account and 3 kid profiles. Can I app share with all 3 headsets or with just 1 headset at a time? I was hoping that I could have 1 admin account with mem...

Ghoulia5 by Honored Guest
  • 1 replies
  • 0 kudos

META 3 Not powering on!

We have a Meta 3 Oculus that suddenly went black and will not power back on. The last update on the app shows it to be charged. It was left on the charger overnight. We also tried plugging it in a different location. We have tried holding down the bu...

Trigger button indicating as clicking/not.

This started happening last night. I was about to get back on vr for a bit with a friend of mine. Till I noticed my controller was acting like it was being held down even though the index finger shows it is not, but the blue laser pointer shows inste...

starsasfc by Honored Guest
  • 5 replies
  • 0 kudos

Organization email

I've factory reset the device and its still asking to connect to organization which I don't have. Why is it stuck pairing and wont go pass this point?

Straughn by Honored Guest
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest