Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 36473 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

quest 2 order has been canceled.

I am trying to buy Quest 2, but my order is keep getting cancelled. I was trying to pay with cc and paypal and every time my order get canceled in 2 seconds after I creating it.I am trying to buy Quest 2 at meta.com

Décrochage manette

Quelqu'un sait-il si la position des manettes est reconnue lorsqu'elles sortent du champ de vision ? Par exemple, dans "First person Tennis" si la balle arrive à droite et qu'on regarde à gauche on ne peut pas la frapper.

Unable to log in

I was trying to connect my Quest 2 to my pc , But I have no accidentally logged out of my mobile app and I only have access to my account through my Quest 2 as I don’t remember the email or password I have used to the account although I know the user...

change timezone OR change time on oculus 2

I bought the oculus in Montreal 14 months ago. I moved back to Vancouver 13 months ago.I have not been able to change the time or the timezone to anything else than the timezone / time of Montreal.How Is This Possible?How do you change the time on th...

Acron - how to I cast

We just got our Oculus Quest 2 and understand that Acron can be played with several along other people in their iPhones. Does each person need the app on their phones and do they need to set up an account. I’ve tried searching numerous places and can...

Sign In Restart Loop for Quest

So I booted up my Quest, played a few hours no dramas and it asked for a software update, did the update and now I'm stuck signed out off everything, when I go to sign in, it accepts and restarts the device, brining back to a state of signed out. It'...

Factory resetting

So I have a game that won't reinstall so when I factory reset the Oculus quest 2 I would like to know if all my games would be lost or if I can get them back somehow and just all my data be lost I mean I would rather not on my data be lost but if I c...

Oculus Home keeps stopping when trying to edit avatar

My quest 2 is updated to the latest firmware all my apps are updated as well. When I boot Horizon Worlds I’m told I need to edit an avatar, I click edit then I’m told I have to get the new avatar experience, I click yes and there’s preset avatars I c...

Headset

I turned my oculus on and I had a thin black line then next thing you know my screen started glitching and it turned black and now I can see anything but I can hear

Quest 2 USB device not recognized

I've spent the entire weekend troubleshooting with no avail. I am using an official oculus link cable plugged into the thunderbolt 3 connection on the motherboard. When I plug in after 5 seconds or so a windows pop-up says "USB device you connected t...

Quest 2 link extension 32ft

It seems that 16ft feet, or 5m meters is the standard link cable length. On amazon there are several link cables that claim to do 32ft to even 100ft using active repeaters.Does anyone actively use their Quest 2 with either a single 30-foot cable or 2...

Missing music pack on second account

I bought the game and the music pack at the oculus store. I have app sharing enabled. There are two accounts added on oculus quest 2. The second account has the game, can play the game - but no music pack.How to fix it?

Beat saber

I received the notification to download beat saber (the reason I bout this device). However when I click it it says unable to load try again later. How do I fix this issue have been trying for an hour or so.

vr air link glitch

So I tried out air link and IT WAS SO GLITCHY1. the screen was up higher then I could see I can only see half of it2. there was screen tearing like I would turn and the screen would be where I USED TO be face then the pixels would be glitchy And 10 s...

T0m71 by Level 2
  • 113 Views
  • 3 replies
  • 0 kudos

Unused primary user taking up all storage

My mom got me a quest 2 for my birthday around 2 years ago, she put her account as a primary user so i could play her games, my account is a secondary user, all i would have to do is install her games on my account. I can still play her games but if ...

IB cricket game purchased but missing

I have purchased IB cricket game and used to play it regularly. I went away for 2 weeks and when I opened my occulus after 2 weeks today, IB cricket was not there in my library.I went to store and try to install it again but it is asking for payment ...

Resolved! How to unlink Oculus account from Facebook?

My facebook account got hacked, even though I was using a long and complex password. The password was changed by someone on the opposite side of the world!!Anyway, I don't care about facebook anymore, but I do care about the hundreds of $$ worth of g...

mikenco by Level 2
  • 544 Views
  • 4 replies
  • 0 kudos

How the f*ck disable or uninstall Oculus move?

Suddenly in my app list, there is an app that popped up and started downloading itself without my ask, called Oculus Move. The problem is that there's no way to uninstall or stop downloading it, there's an only option that opens the store and sees wh...

Forgot pattern

I can’t remember my pattern it wants me to put it in to change it which I can’t do, I don’t want to factory reset my headset that’s such a waste of time to redownload everything y’all gotta get a better way to reset this because that is just bs

Resolved! Quest 2 headset can't be detected or paired to pc

I plug in my headset and it doesn't show up in on the headset and it just loads forever on the quest app. I click quit setup and it said Graphics card not compatible and headset cant be detected or paired. it worked before but stopped working randoml...

Screenshot (27).png

Head set not working

After updating and was still not able to get it connected. I read to factory reset by pushing both the on switch and volume at the same time. After doing so it won’t go on at all now.

Resolved! Oculus Link Interface are shaking

Hi, I notice after update to v39, my interface (the selector dish) and room on the link are very shaky. (both on cable and airlink) https://vimeo.com/713549419As you can see the normal home is ok, the screen on the link is also fine. only the room be...

App drawer drop down menu

Hey all, I would really love the ability to rename , re order the group names in my dropdown menu(maybe even hide some or delete them from the uninstalled page if you know you don't want them again) in the app drawer, so then I can move my games and ...

Shamack by Level 3
  • 307 Views
  • 4 replies
  • 0 kudos
Labels
Top Kudoed Authors