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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 108424 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus won’t work

Had my oculus for 2 months and now it won’t work when I turn it on most of the time it’s a black screen so I have to reset it a bunch of times and it finally turns on but doesn’t show any apps I downloaded and keeps saying sorry something went wrong

sammmk by Honored Guest
  • 419 Views
  • 1 replies
  • 0 kudos

Re-Connecting a Touch Controller [SOLVED]

Hold onto your hats, this one might be a bit long: My left Oculus Touch controller wasn't turning on, despite changing the batteries in it 3 different times. Went to the Oculus app with my controller having yet another changed battery to pair the con...

golf +

When the app loads it asks to pull the trigger to start but the trigger is non responsive so I can't start the app

CKatler by Honored Guest
  • 240 Views
  • 0 replies
  • 0 kudos

Product Comfort Feedback

Hello, I wanted to let Quest hardware developers know that I’m one of those people who really wanted to love your product but it presented challenges for me. I’m 6 foot tall and I wear Large and Extra Large hats cause I have a relatively larger head ...

Razcrux by Honored Guest
  • 573 Views
  • 1 replies
  • 1 kudos

Stuttering until I alt tab

Hi,I was running an i5 with Geforce 1080, now switched to a i7 7700k with the geforce 1080 but since i formatted and reinstalled the games start fine but after 5-10 mins play it starts lagging and stuttering, the only way to fix it is by alt-tab in a...

Anonymous by Not applicable
  • 11072 Views
  • 14 replies
  • 0 kudos

friends can't join workplace in VR

Hi, myself and friend both have quest 2, workplace, and the mac remote control working fine. Each of us can create a meeting room on workplace.com. we have guest access enabled. We invite each other by email, but the link only allows "join in VR" via...

Quest 2 Issue Accessing Profile in System

The system is not allowing access to my profile, resulting in the app library being locked. The only message that it gives is that the profile is unavailable and to "try again later." This has been going on for 3 days. Does anyone have any ideas to g...

Disabling SPUD lowers Motion-to-photon latency?

I have a CV1. With defaults (SPUD enabled), the lowest latency I see is about 19.40ms. If I disable SPUD via the registry, the lowest latency drops down to something in 15ms. I'm wondering if anyone else can reproduce this.How to see Motion-to-photon...

Also with the 3 dots...

Hello,#Rift-S, #3Dots, #Not-LoadingOur Oculus Rift S has stopped working. We get the app to show the USB and the Headset are connected, But, the VR screen only shows 3 dots scrolling. And either a red or white light between the lens. I saw a post fro...

Zip Code on Payment Method Error

I am trying to add a payment method but it’s telling me I am entering an invalid zip code, which is not correct. I have tried from both app and Oculus 2. Neither work.

Browser

how do you get multiple screens in the browser...i don't have the plus sign above my browser

Ghost1935 by Honored Guest
  • 463 Views
  • 1 replies
  • 1 kudos

"App unavailable at desk"

I just set up my desk, and now when I try to open Firefox, it gives me this error: App unavailable at desk This app can't be used at your desk. To open this app, move to a different play area. ... how weird is that?

joshofhb by Honored Guest
  • 1317 Views
  • 3 replies
  • 1 kudos

troubleshooting with air link

Please help me when i go into air link it works just fine but when i go into a game for example, roblox when i get in the screen is completely black

ImN0b0dy by Honored Guest
  • 369 Views
  • 1 replies
  • 0 kudos

PIN reset

When I go to change my pin since I forgot it. It says that it's the incorrect link and it may have been pasted incorrect. But it's the right link

Anonymous by Not applicable
  • 382 Views
  • 1 replies
  • 0 kudos

Can’t set boundaries

Setting boundaries is not working I have done it over and over again and keeps coming up in a loop. No matter which one I choose, set and confirm it returns to set boundaries again. Please help I am beyond frustrated.

Resolved! Unlock pattern trouble

I am having trouble getting in my account due to a unlock pattern I forgot and when I go to the app and go to devices I can’t do anything because it needs me to put in my pattern so I need to factory reset it or no what can I do?

Oculus Quest 2 Guardian Locked on Stationary

Hi All, As the headline suggests my Oculus 2 seems to be locked on stationary for guardian. I have factory reset the device and its still doing the same thing. Regardless of what it says in the menu its still seems to be functioning correctly in Room...

Carcus85 by Honored Guest
  • 714 Views
  • 2 replies
  • 0 kudos

Resolved! Payment method

I tried adding my credit card but it doesnt let me, i've tried everything in oculus app, my quest 2 and mobile app none of them lets me add my card but then i tried etc, steam. And it let me purchase stuff with the same credit card i tried in oculus.

Anonymous by Not applicable
  • 5117 Views
  • 27 replies
  • 5 kudos

No audio when using Oculus Link

I've haven't been able to figure out how to get the sound to output through my headset. I checked my sound settings and it doesn't recognize the Quest as being an audio device. I tried updating my drivers and reinstalling the Oculus app and nothing. ...

Phone notification on app

I finally have the option for 'phone notifications' on my android phone but when I try to turn them on the screen only shows the continue button for a split second before disappearing. I have removed the app and reinstalled it (which got me this far)...

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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