Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Remotes

My occlusion quest has encountered some issues

link666 by Honored Guest
  • 431 Views
  • 1 replies
  • 0 kudos

I just don't get it..

How can it be that one of the largest tech companies in the world cannot figure out these account issues?? I've been without the Quest2 for over a day now. I've contacted support twice, and all I get is 'we are working on it - we will let you know wh...

Charging

Ok so iv had my oculus quest 2 for about 1 month and all of a sudden it stoped charging i dont know what happened

adhdlt by Honored Guest
  • 333 Views
  • 0 replies
  • 0 kudos

Gorilla tag not downloading

My gorilla tag isn't downloading after I had to delete it for a update I play with all of my friends on there and I don't have a pc or computer so I have no idea what to do (◞‸◟ㆀ)

Quest 2 visual black

When I put the oculus on my eyes, I see completely everything else the sides got dark out of the blue, I don't have 100% open vision when I first turned it on, I turned it off and when I turned on again, it got this way, is it a configuration? Someon...

Teuzin by Honored Guest
  • 270 Views
  • 0 replies
  • 0 kudos

Oculus Desktop won't run after hibernation on Windows 11

After booting from a hibernation on Windows 11, it is not possible to open the Oculus Desktop client. The issue seems to be that the OVRServer_x64.exe process is unresponsive after a hibernation, nor can it be terminated by force. I had hoped for thi...

4275599fef8648b86b6eef86b65a0060.gif
Migush by Explorer
  • 663 Views
  • 0 replies
  • 0 kudos

Quest link: dismiss dashboard in the void environment

Anyone knows how to dismiss the dashbord while in the "white grid void environment" (the one you are in when activate Link, not the Home environment)? The Oculus button just recenter the view (both short and long press).I would just like too see my d...

Meta rift s

We need a new and better rift s the first one sucked so hard and now we need a new one

I have no clue how to access steam vr home

I'm using oculus quest 2, it's my first time using vrWhen I connect via Airlink I get thrown into the white lobby and not the valve one where I can access steamWhat am I doing wrong? My steamvr is opened and connected to the headset and stuff, I have...

Patejto by Honored Guest
  • 3708 Views
  • 2 replies
  • 0 kudos

Resolved! Support Digest - 03/09/22

There is an extremely common occurrence error going on with the Battlescar app refund.You said it's on the way, but my Card processor decided to eat an extremely bad apple, and they said the refund was received but never gave me access to the funds. ...

Anonymous by Not applicable
  • 792 Views
  • 1 replies
  • 0 kudos

Problem when I change to a wifi to another

I have been an oculus user for 3 months and I have this same issue all the time and it is bad. I change a lot of wifi or I only go outside with no wifi, but when I am connecting to my main wifi or else, I can not open game, discussion and the shop sa...

Defector third mission in Hotel.

Does anyone know how to get past the point were you are suppose to talk to the hotel front desk person in the third mission? The dialogue keeps vanishing if i speak to a hotel guest and the option to talk to the clerk doesnt even show up. Am i missin...

How do I disable Air Link?

I cannot find the setting to disable the air link feature, everywhere I look online shows how to disable it on an older version of the software.

Trying to watch a video over air link but there's no video

Is anyone else having trouble watching videos over air link When I try to stream a video from the web (HBO Max, Hulu, Netflix...) using air link I only can hear the audio but the screen is blank. If I click off of the video tab I can still brows the ...

Pyro299 by Honored Guest
  • 781 Views
  • 0 replies
  • 0 kudos

Quest 2 High Ping and Jitter

Hi, After some help or guidance.... Recently invested in Shadow Tech virtual gaming PC service for the primary reason of playing VR games on my Quest 2. I've worked in IT for 12 years so not phased by any technical setup or specific processes require...

iphone_orbi.PNG iphone_PChotspot.PNG quest2_PChotspot.jpg quest2_orbi.jpg

Low battery alert

I used to never have this happen but now whenever my controller batteries are below 50% they send an alert every minuteThis makes my oculus literally unusableIs there any way to turn it off?

Resolved! Many Oculus Quest 2 Issues

Yesterday night I turned on my oculus to play, what I was greeted with was that my account wasn’t appearing in the menu screen, my games and apps library was completely gone (although oculus fit and 3 other default apps were on there), my browser isn...

Account sparito con le app

Oggi nel tentativo di accedere sull App del cellulare mi ha richiesto il login come se fosse la prima volta. Sono spariti nel app e il mio dispositivo registrato. Non riesco ad accedere al mio profilo dal Quest 2.Rivoglio immediatamente il mio profil...

Anonymous by Not applicable
  • 649 Views
  • 3 replies
  • 0 kudos

Alles weg spiele etc

Hi meine ganzen spiele sind weg hatte meinen Facebook acc zusammengeführt mit oculus. Jetzt ist alles weg und kann nichts mehr in der Bibliothek laden soll alles wieder neu bezahlen. Bitte um Hilfe

Wi3s3l by Honored Guest
  • 446 Views
  • 0 replies
  • 0 kudos

I can’t “retry” my Contractors download

So I tried to download contractors for my upgraded Quest 2 (I had the 128 but traded for a 256 for more faster speed) however when I tried to download the game, it failed and gave me the “option” to retry to the download. When I interact with the ico...

What Happened!

When I try to start my Oculus Rift up, which worked fine yesterday, I get shoved to a site of "Meta Quest/ Oculus" and it appears to only support the Quest2? I can't use my headset at all?

Blocco

Ho aspettato due settimane e Facebook non risponde Voglio rimborsare i giochi che ho comprato sul mio account

Anonymous by Not applicable
  • 1831 Views
  • 17 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels