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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus setup is thinking my bed is the floor

Hello guys, I need some help to calibrate my Oculus.I don't have much room on my bedroom. I still can play on Standing mode. In from of my is my PC's monitors on my desk. Behind me is my bed. When I play Standing, I move my chair away and I'm able to...

Anonymous by Not applicable
  • 3 replies
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Headset not recognized

After many restarts, and all drivers being updated, my Rift Headset is still not recognized. Any ideas?

woodan by Honored Guest
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sound on just one ear

hello guysi just started occulus today and i just hear the sound on the right ear, yesterday everything was okay

Anonymous by Not applicable
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Oculus rift, oculus video app "unable to play movie"

When trying to play any videos i have on the oculus video app using my oculus rift, i get "Unable to play video", and no further data to troubleshoot. Running on a new gaming pc with 16 gigs of ram, an intel i7-5820k processors (3.3 ghz) and an nvidi...

My Laptop only has one HDMI

So I got a laptop and Oculus for my birthday and didn't realize till after but my laptop only has one HDMI and it doesn't connect to my GPU but i do have 3 USB ports. so i was wondering if there is anyway that i can get an adapter that will let me us...

[Update 1.25] Oculus DK2 colors problems

Hello, after the latest update 1.25, i noticed a problem to the colors along the edges to all objects that have a red-fuchsia-green tonality. This happens also with the letters, it seems there is an aliasing along its edges on red-fuchsia-green tonal...

How to trace usb disconnection?

Is there an app or some way to trace USB disconnection in windows? I hear the windows usb noise but don't know what device has just disconnected/reconnected. Would be useful to know this to trace any problems.

nrosko by Superstar
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Opera YouTube 360 video low frame rate

Watching 360 YouTube videos with Opera browser and Oculus Rift worked fine couple of months ago. Even 8K videos played fine. Now video plays normally only on my computer screen, but Oculus headset frame rate is only 1fps. I would like to watch this n...

controllers are auto grabbing in item menu

for some reason when i bring up the menu to grab and place items. my controls are acting like i am already gripping them making it so i can't grab any new items. but when close the menu they are acting normal. i am using the beta.

DK2 HDMI not plugged, disconnect frequently

Hi, i'm not sure if this issue is the same as black screen issue, thus i'm, making new threadI have DK2, and so far no issue, but i believe since the oculus microsoft certificate date patch, suddenly my dk2 keep frequently disconnect and reconnecting...

uswin by Explorer
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  • 1 kudos

Can't play steam vr games

Hi, so I get a message on my oculus rift headset saying unknown game. Now I checked the box that should allow me to play that game in the settings but nothing has changed. Please help. Thanks.

Touch controllers turning on for no reason?

Does anybody have any ideas as to why my touch controllers keep turning on for no apparent reason at all? It's killing my batteries that they appear to keep turning on every time I start oculus home, 90% of my VR play is Elite Dangerous so they barel...

3rd sensor cable length?

So im redoing my setup, and I picked up a 3rd sensor on sale that came with a 2.0 16ft repeater cable. This sensor will behind me on the ceiling about 7ft behind me in the corner. Now ive done some rough playing with the length and basically i have t...

Brotaoski by Honored Guest
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Instalation Tool Not Connecting

Hi, I just bought a Rift, and when I download and open the Oculus startup, it shows me the first page. I click Let's Go, and it takes me to the Terms and Conditions. I click Agree, and then it tells me that it "Can't Connect. Looks like we can't reac...

Cant Install Oculus Setup/ Home (Cant connect to server issue)

I download Oculus setup from their website, run it, agree to terms, and as it is verifying system setup I get the problem as the title says and the install doesn't happen. Have 65bg free space, tried the bypasshotfix with no luck, tried run as admin,...

CS_Red95 by Honored Guest
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occasionally stutter / judder - Please help

HiI have recently bought an Oculus rift and I'm having perfomance issues..When I play, I occasionally experience "hickups" and stutter, especially when i look around..I'm currently playing the Climb to test it but I have experienced the same issues i...

Anonymous by Not applicable
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Keep getting run time error after update

Hello all.When everyone got the run error back in March I followed the instructions and my rift was working again. However, lately I keep getting the run time error. If I download the update and reinstall it fixes the problem but I have to do this ev...

Completed update this morning now headset can't connect

I have an Oculus in my VR classroom. The Oculus was working fine yesterday. I came in this morning and it said an update was required. I installed the update and now the headset and controllers won't connect. I get "It looks like you may not have con...

VRTeacher by Honored Guest
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