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Forum Posts

(Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

incompatible usb

i always had a problem with not being able to plug my sensors into my usb 3.0 slots but i never really cared because it worked perfectly for the games i played but now that i started playing beat saber i notice it losing tracking every time i have to...

CameraTool.exe

Anyone have a working knowledge of the Oculus CameraTool.exe?Mine worked beautifully but I've had to move my camera. I am trying to run the camera tool again but its not setting up properly. Its acting as if its working from the old coordinates inste...

Frequent Crashes.

Today I noticed frequent crashes whilst playing games, Echo VR crashed twice only two minutes in, and Vox Machinae crashed once after a full round, and a second time shortly after starting a round. On each occasion it just boots me back to home.My sp...

Flaksim by Honored Guest
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No name change?

Is there really no way to change you name on your account?I'm setting up 2 headsets for recreation in a 150 person company with plans to pick up another 2 if people enjoy it. Now my full name is being used as an unchangeable display name. Support tol...

SFVicVR by Honored Guest
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Multi-GPU Question

Greetings all, I've been doing a lot of research lately in multi-GPU use for VR. As most of you know, the Rift does not support SLI. I had a couple questions that maybe some of you guys can shed some light on.I have two 1080's in SLI running three 4k...

KrisPman by Honored Guest
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Corrupt device

I got my Oculus Go at the moment. Held down the power button to sync and the light appeared for 1 second then shut off. It didn't pair. I tried turn on again and I put the Oculus on and saw a screen with that message, "Your device is corrupt it canno...

Anonymous by Not applicable
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SOLVED - No Longer Able To Pin Windows

Prior to the recent update, I was able to grab a specific window from my Desktop view, and pin it to my experience/game as outlined below:https://www.youtube.com/watch?v=toUV4e9i3QsNow when I try, I am only able to grab my entire desktop, which is a ...

Stuttering when turning my head !!

Hi, my system worked flawlessly up until like 2 3 months ago.. Since then i am experiencing random stuttering while rotating or turning my head, I check the devices window when this happens and there is no poor tracking quality warning..Sometimes it ...

Anonymous by Not applicable
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Oculus Driver Update Not Installing/Working

My sensor suddenly stopped working. I tried switching to every other USB but the sensor is not being detected. Then I noticed a red banner on the oculus window saying "New Drivers Are Required for Oculus Update Now" So I clicked it and a prompt appea...

Unable to stream audio to home

When I use one of the screens to stream content, like Oculus Connect 5 there is a message saying unable to stream audio due to a compatibility issue.I am unable to determine what it is.

Core 2.0 Beta no audio in Home

This has been going on since I upgraded my mobo/CPU months ago. Originally the audio worked fine for Oculus Home in Core 2.0b with my old mobo's onboard audio. After I upgraded, installed all the drivers, etc.. the audio for Home comes out of my norm...

deftware by Expert Protege
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Pin is coming out of my rift head phones...

On my right ear piece I have a pin coming out. I can push it back in about 1/8 inch but it needs to go an 1/8th further to get past the plastic holder...I have no clue how it came out, I am at a loss... But with it being out, the head phone sits at a...

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Lone Echo, Echo VR, and Quill all will not start

Hi there,I got my Oculus last week and excitedly bought a few games. But now half of the games in my library won't even start. (Although superhot, Marvel Powers united, Dead and buried and Robo Recall all work fine)I looked around on some support blo...

Oculus software download will never complete

Hi everyone, seems i searched everywhere on the web and not found the answer, so i try here. The bug i have has been happening for the last 7 days, still no way to solve. Oculus support has not been of any help thus far...When i try to download the s...

Bypass Sensor Not Found warning

I'm using my own tracking system and not Oculus sensors. This warning continues to come up every time I launch my app. I'm sure Oculus is smart enough to put a simple bypass switch in the developer settings. Could you tell me where I would find this?...

Play Area Delimination

I do not want to see the play area delimitation "chicken wire" display. It was not showing when I first set up. So I assume that I accidentally did something to turn it on. How do I turn it off?

Anonymous by Not applicable
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Replacement for damaged head strap.

Hi there.Just had the following happen, where the plastic cracked and tore apart a ribbon cable in the right side of the oculus strap.Does Oculus sell replacement head straps? The damage affected the sound (No longer hearing anything), and not sure i...

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Home is Black Screen on Headset

I just bought a Rift today.When I put on the headset, I get a black screen (except for Guardian grid) and the sound of water.I can play games by starting them on the computer then putting on the headset. I've played several just fine, though one gave...

RedLynn by Honored Guest
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Can't install sofware

I'm having trouble installing the software for the Rift, I can complete the download but my computer gets stuck at the "Installing Oculus software" screen, I let my computer work on it for about 20 hours before i closed it and tried again it's curren...

Anyone tried TPCAST wireless for CV1?

I'm looking at purchasing TPCAST for Oculus CV1 to make it a wireless headset, but has anyone else tried it? I heard with Open TPCAST softtware the mic is fixed and according to this YouTube video it's good. I think it could do with a slight price dr...

RedRizla by Honored Visionary
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Headset and sensors suddenly not detected

So, was playing fine last night, booted it up tonight and noticed there was an update available , installed that and now both sensors and my headset is not displaying on devices list, I tried to reconfigure rift and nothing, does not even detect them...

Good batteries and charger to get for Oculus Controllers?

Anyone know a good battery charger an batteries to get for the Oculus controllers? I purchased one with Panasonic batteries, but they take about 10 hours to charge. They don't seem to be charging now though, because the green light stays on indicatin...

RedRizla by Honored Visionary
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Apps not downloading

I need help. I try downloading apps for my gear vr. The apps stuck at 0mb. For eg: i try to download Netflix for my gear vr, the app is stuck at 0% download and do not move.What do i do?

Green and Black Screen issue

Hi,Anyone come across this.Have a case running with support and I am hoping I have 2 year warranty as my Oculus is 14 days past 1 year now ::-1: On the right eye the image has a green and black swirly overlay with black dots. It is a static corruptio...

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FizzerUK by Honored Guest
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Losing USB 3.0 connection on some Sensors

Hello,Most of my Sensors either constantly switch between USB 2.0 and 3.0 or stay in USB 2.0 mode.If even one Sensor is in USB 2.0 mode my tracking does not perform well enough for games like Climbey, or pretty much anything that relies on somewhat a...

jug007 by Explorer
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