Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2751 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Rift Monitor Detection

I got sick and tired of seeing the "your computer doesn't meet ", so I bought a nice new powerful desktop PC with a GTX 1070. The performance is much better, but I'm getting an annoying momentary screen blank/blackout when I start or quit Oculus Home...

Xbox One Wireless Controller turns off on Windows 10 PC

Previously all the three Xbox One Wireless Controllers worked like charm on Windows 10 (before Anniversary Update). Now, after the Anniversary Update, as I try them, they stay on for about 5 seconds and then turn off.This is not a battery issue. Rebo...

haapavuo by Protege
  • 31901 Views
  • 125 replies
  • 1 kudos

oculus rift becomes unresponsive

while playing sometimes my rift headset displays my hdmi cable has been disconnected. checked the ports and plug ins, everything works fine. happends once every few mins. cant really enjoy any games because of it =(

HDMI Graphics Card Port is Intel

Hello! The HDMI port is on my Intel Graphics Card instead of my Nvidia Graphics Card. Is there a workaround for in case this happens that isn't buying a new computer?

Anonymous by Not applicable
  • 440 Views
  • 5 replies
  • 0 kudos

Clearly, oculus doesn't care.

I've been dealing with this orange LED, with no display for awhile now. I've tried everything from everywhere. I even went so far as to purchase an entirely new oculus cable ($50). no resolution. Oculus support is a joke, youre lucky to get a respons...

Error during installation

Hello, I am getting an error during installation. I am installing to the D drive which has 250GB free. It is also saying it needs to install 8GB to the C drive, which has 56 GB free.

Ghost hands

Sorry if this has already been mentioned, just quickly writing it before work so no time to search.When using touch and in Home (beta) my hands are ghosting.Its as if I can see my hands as normal, but also the position that they are going to move to ...

Thug by Heroic Explorer
  • 336 Views
  • 0 replies
  • 0 kudos

Right hand touch controler issue

Hello, after month of summer not playing oculus cause of the heat, i finaly come back to it but my right touch controler isn't working at all, i re-instaled oculus, i switched the batteries, nothing work, is the only thing i can do is to buy a new on...

Talaam by Sightseer
  • 408 Views
  • 3 replies
  • 0 kudos

USB - Details on electrical requirements

After recently upgrading my graphics card to GTX1080 (worked well with my GTX780 but with performance limitations) and not paying attention to what USB 3.0 port I used for the specific devices I had recurring sensor and HDMI failures. The only way to...

MerlinC by Protege
  • 15831 Views
  • 45 replies
  • 1 kudos

UnityPlayer.dll Not Working For Beat Saber

Ok im trying to launch beat saber, and whenever i do, it just crashes without warning or an error message. I'm using oculus version 1.31.0.686553 and i definately have a good enough PC for this. All other unity games run on vr but this one doesnt. on...

pay 30$ but game don,t download and dont install

Firist!Allmy library just disappeared. All apps. When i start oculus i dont see library.I many times changa path in general settings, but nothing.Where is all my apps that i bought??? There is my money, guys!? Reinstalling of All oculus software dont...

Netflix makes my rift tracking suck

Whenever I have both the oculus app and Netflix open (both chrome and internet explorer) at the same time it makes my PC go crazy the tracking lags and goes jumpy and the mouse lags also is there anything i can do about this??

wanyfer by Explorer
  • 133 Views
  • 0 replies
  • 0 kudos

My first Oculus support experience

This might not be the right place but as it includes problems with the Oculus support....I recently bought an Oculus GO.Due to being in a more or less remote area of Australia with limited access to bigger home entertainment stores I tried to find on...

Issues With All Oculus Connected Facebook Functionality.

I am experiencing issues with all Oculus Facebook connected functionality.Friends, sharing, home, events, the store etc. all say that I am not connected to the internet or to try again latter. The browser though works as expected and I can surf the n...

Arcabard by Honored Guest
  • 174 Views
  • 1 replies
  • 0 kudos

return money or solve a problem

Good day! I bought virtual reality glasses 8 months ago. And then I installed and set up my oculus without any problems. Bought games, played and was a happy man. Yesterday I had to install Windows again, and now when installing the oculus applicatio...

stenix7 by Honored Guest
  • 241 Views
  • 3 replies
  • 0 kudos

Rift not detected dual gpu AMD/NVIDIA

Hello,i got dual GPU in my PC Radeon HD 5450 and Nvidia GTX 1080 my rift is connected to Nvidia Oculus software see headset USB but no HDMI connection it want me to update AMD driver but there is no newer driver for that Radeon. I know its old GPU bu...

c4sper by Honored Guest
  • 1003 Views
  • 6 replies
  • 0 kudos

Quick Forum Question

Is there a way to change my forum name?When filling out the forms for the forum I must have entered my real name instead of a moniker and I would much prefer to share things to this board using a company branding.Thank you,

Arcabard by Honored Guest
  • 203 Views
  • 2 replies
  • 0 kudos

“Oculus app runtime has stopped” + freezing

When I turned my Oculus Go 32GB on today the screen froze and I got the message in the title. When I open the app again it works for literally 1 second and then freezes until I get the same message again and this cycle just repeats.I did a factory re...

Run time error

I keep getting a run time error on my Gear VR, anyone else withat problem?

Oculus App Runtime Has Closed Unexpectedly

Search the forums and internet and this seems to be a major ongoing problem. I have completely uninstalled all Oculus and Gear VR services, rebooted, and reinstalled, and nothing worked. I did disable WIFI and Mobile Data, then the app loaded without...

Sensor Required -- Why?!?

Dear Oculus,I am a virtual reality artist called Flatsitter. I have been creating virtual reality artworks for the past 5 years. I have presented me work at: Moogfest, Burning Man, Desert Daze, Satellite Art Show in Miami Beach, San Pablo Cultural Ce...

Labels