Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3221 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus App Runtime Has Closed Unexpectedly

Search the forums and internet and this seems to be a major ongoing problem. I have completely uninstalled all Oculus and Gear VR services, rebooted, and reinstalled, and nothing worked. I did disable WIFI and Mobile Data, then the app loaded without...

Sensor Required -- Why?!?

Dear Oculus,I am a virtual reality artist called Flatsitter. I have been creating virtual reality artworks for the past 5 years. I have presented me work at: Moogfest, Burning Man, Desert Daze, Satellite Art Show in Miami Beach, San Pablo Cultural Ce...

'VeeR' has added itself to my account?

I was introducing my flatmates to VR and one of them wanted to play The Exorcist Legion: VR. I downloaded and launched the game from Steam and gave them the headset. They put it on and mentioned they saw something along the lines of 'fatal error' but...

Czahrr by Sightseer
  • 269 Views
  • 3 replies
  • 0 kudos

Oculus Rift CV1 IPD slider broke

Hello everyone,So today I wanted to play some games and I noticed my vision was super weird, things are to close and are distorted at the edges.I tried adjusting the IPD but it wasn't adjusting as it normally would so I went to the "Adjust lens spaci...

Oculus on Bootcamp stopped

I was running my Rift on MBP2017 in Bootcamp and Win10 with a Aorus GTX1080 via TB3. It ran virtually hassle free ignoring the dropped frame here and there. It had been running fine for a few months. We left the Rift world for a couple of weeks and t...

Is Tridef 3D still available to buy?

When I try to get Tridef 3D it keeps telling me the shop is unavailable and try again later if I try to buy it? It won't let me activate the free 14 day trial either because it says unable to connect to activation sever? So is the server just down or...

RedRizla by Honored Visionary
  • 16457 Views
  • 5 replies
  • 0 kudos

Oculus Dash

I have a question about Screen extraction of the virtual desktop, I saw a video (https://youtu.be/93SIhDq89p4?t=232) where split the desktop and other apps, like Chrome and Spotify, the problem is that don't let me do this, I find in the configuratio...

How to know if my USBs are Oculus Ready?

So I've been looking at getting an Oculus Rift and the comparability check tool says my PC is all good, except for the USB."Some of the hardware that powers your USB ports is incompatible with Rift. Here is the hardware that is incompatible: Etron US...

SamHorn by Honored Guest
  • 438 Views
  • 1 replies
  • 0 kudos

Oculus Tray Tool

For those of you who use this tool. Do you shut down the oculus service when you are not using your Rift, or do you keep it running at all times? Also what are the pros and cons to the different approaches? I myself tend to only have the Oculus servi...

mgborgman by Honored Guest
  • 2628 Views
  • 1 replies
  • 0 kudos

Annoying pop up messages in the headset

Ok how do i get rid of the pop up messages in my headset telling me that one of my sensors is not working properly. I already know one sensor has trouble with my usb3 outlet so i don't need it constantly popping up and telling me.Its really annoying ...

flyfisho by Honored Guest
  • 340 Views
  • 3 replies
  • 0 kudos

Audio DIES

This'll happen multiple times for no apparent reason. When I'm sing the rift, both my headphones and microphone stop working ENTIRELY, requiring a restart of the oculus software. Any possible reason as to why this is happening? It only started happen...

Oculus Website Log in Problem

I've been trying to sign in on the Oculus website for a few days now but it just goes through endless loops of this.......Whoops!It looks like you aren't logged in. Log in to see this page.Is it just me, or is this everybody?

Richooal by Consultant
  • 265 Views
  • 4 replies
  • 0 kudos

Orange light, no display solution! (one of them anyways)

Hi all, i left a very heated message on the forums a day ago. I have resolved my issue. After retrieving my logs and looking at them, i found that my video card only allows a maximum of 5 displays, i had four monitors, so when both screens in the ocu...

Mixed reality capture

Hi,I wanna know if there is actually a way to use mixed reality capture on the oculus rift (I buy a pci usb 3.0 card and a third sensor required to use the mixed reality camera calibration tool but it's not working...). I think you can understand tha...

FIXED! Rift release 1.31 broke all my VR video players

As soon as the 1.31 update came down and installed on my PC, all three of my VR video players ceased to work. DEO VR player, Skybox VR player and Gizmo VR player are the affected applications. I installed Gizmo after this problem surfaced just to see...

Update and Poor Performance in Lone Echo

So I plugged my Rift in after months of not playing and received a headset update...Perhaps two...I entered the Home and was greeted with a new features tutorial. I skipped that after briefly checking it out. I went into Lone Echo to play around and ...

How to Turn Off Background Music?

Hi, this has plagued me all Beta and now it's gone live it's still there, How do you turn Off he Background Music?I want to use the Oculus Desktop and watch things on it but that annoying background music is there, I have searched hi & low for a sett...

Marc-G by Protege
  • 15348 Views
  • 17 replies
  • 1 kudos

FPS drops mid game in steam vr

Hello. I have i BIG problem with fps drops mid game while playing games on steam. My computer is more than good enough. And games worked fine since i bought my rift 5 months ago. the problem started 1 month ago. While playing beat saber or other game...

Steam games stopped working properly

While I changed nothing, since today when I start a Steam VR game, I get Vive controllers. In ALL Steam games. This is outrageous, I paid a LOT for Skyrim VR and Fallout VR and a few other Steam games, and none of them works anymore. I tried to chang...

Elikal by Explorer
  • 191 Views
  • 0 replies
  • 0 kudos

TPCast - Audio Mirroring Pitch Drift

I am running OpenTPCast and trying to mirror my audio to my speakers (set as default device), but after mere seconds into a game the speaker audio pitches up at a steady rate until it sounds like a chipmunk version of the game. I don't have this issu...

Google Earth VR not working / Crashing / Errors [SOLVED]

I've been trying to fix this for weeks but I've finally done it and just want to share it for the troubleshooting googlers out there.Sometimes it would load and crash at 13 percent loading.It wouldn't load via Oculus, not via steam, not anywhere.Erro...

jgpo06462a34.png
TvVliet by Sightseer
  • 13829 Views
  • 1 replies
  • 0 kudos

Oculus Issue after update regarding graphics driver

I was using vr just fine until Oculus forced me to close it and update. Now anytime I try to use the headset I am met with the error: Oculus has detected a problem with the installation of the drivers of your nvidia geforce gtx 1060 6gb graphics card...

Rift headset keeps disconnecting?

Hey guys, first time posting. Hoping someone can give me some ideas to try out here.I'm an early adopter of the Oculus Rift and Touch controllers. Preordered both, so I have the earliest consumer models. I've recently been having a problem with my he...

Possible to Rollback to a specific version?

So, I've been told that the latest updates are what has caused SteamVR to not work properly. Also, that 1.30 of Oculus works fine for both SteamVR (Without having to run the oculus client), whatever happened after 1.30 has scuffed something up. Not s...

oGhosti by Explorer
  • 1552 Views
  • 1 replies
  • 0 kudos

VR experience to improve ^^

Hey everybody! im a brand new member of VR oculus family ^^today i put on my rift for the very first time and im very happy of the new perspective but have also some question/doubt that maybe u can help me to solve.My rig have a 6700k @4.6 and a 1080...

Vega 64 doesn't recognize Oculus Rift / no picture on Oculus Rift

Hi there!my setup is:- i7 8700k- ATI Vega 64- SSD and 16GB RAMAs far as the Oculus hompage tells me, this should work out fine but...my problem is:Setup worked just fine until it tells me to continue with the Hesdset.I don't get any picture and it se...

vyrum by Honored Guest
  • 228 Views
  • 1 replies
  • 0 kudos
Labels