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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta took my controllers after a headset rma

I had a scratch on my left eye lens, so i asked for my warranty replacement thinking it'd be ok to put everything in the original box and send it. I did, waited a week and got it back but i didnt realize until i opened it, it was just the headset so ...

Lost All Games With Factory Reset

My nephew recently factory reset our Quest 2 to clean it and reinstall the games. We now can't find the games anywhere. I had a chat session with an Oculus tech and he asked if we had backup to the cloud on. I have no idea if we did or didn't, but I ...

I lost my Authenticator and backup code

Hey, @MetaQuestSupport. this is @bluforever speaking. I have been made aware that I have to verify that I’m 13 or older by December 19 otherwise my account will be suspended. But I lost my Authenticatior and Backup Codes so I can’t even start the ver...

Meta Quest

I have the first meta quest (the one with 2 camera on top and its black). I did a factory reset on it, created a new account and went through the pairing steps on the app but it wont let me use the headset. when i look in the headset it says to finis...

Dev Mode on secondary user profile update v74

With v74 we got the option to pair secondary user profiles on the headset to their respective Horizons app. It works - I can confirm that. However the dev mode toggle seems to be greyed out in the app of the secondary profile (works flawless on the o...

Althaleus by Honored Guest
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  • 0 replies
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Startup stuck on the safety video

Wall starting to finish up the setup for my Oculus go it had gotten to the health and safety video and it just sits there and doesn't do anything at all like it's a blank area until you tap on it then you see the forward reverse and play button but n...

Sleep should not be the default power setting.

My Quest 2 keeps draining the battery because it's hard to turn off the Quest instead of putting it in sleep mode. Sleep should not be the default setting for any of the Quest models, this just causes a lot of frustration with a battery stuck at 1% t...

Leithlion by Honored Guest
  • 119 Views
  • 1 replies
  • 0 kudos

Quest Pro - Gaze and Head Pointer + Custom Selection Method

Hey all!Problem:I am inexperienced in Unity and XR development, but have the task to create a study that involves Eye and Head Tracking. I want to build a very simple circular UI, with 4-8 Buttons. Using the Meta Quest Pro I want to be able to move a...

Jonaldio by Honored Guest
  • 114 Views
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Resolved! Can't purchase games after buying a Quest 3

I saved up to buy a quest 3 and when I got it I could buy games but one day after getting it, I couldn't buy games, I still cant. Meta support please help. I tried all the things mentioned I even tried getting a friend to gift it and he got the same ...

maxusawrus by Honored Guest
  • 54263 Views
  • 248 replies
  • 5 kudos

Bar menu not showing

I got my quest 3 a couple of days ago and had several issues with it, the elite strap didnt charge the headset, it wouldnt update so i couldn't play anything, and the bar menu wouldnt load and i only had access to the store.I solved the "update issue...

Smudge on the inside of my right lens

I noticed a smudge on my left lens a few weeks ago. I have been unable to resolve this issue. I have prescription lenses, so the lens is protected. Also I play Inside so no sun damage. How can I fix this? Or is my headset done?

Meta quest link

whenever i plug in my usb-3 into my computer an then plug it into my head set windows explorer gives me a notification saying windows has rejected this device and ive tried almost everything and nothing works help

St.glow by Honored Guest
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Switching File Videos from Landscape to Portrait

Hey! I tried searching for this in the topics, but couldn’t find anything.When I got my VR headset, I was able to click on a video clip in my files and it would show up in whichever orientation the video is saved in automatically, however, at some po...

Getting started

any advice on getting past the school or work email part of the setup.It shows it's connected to my internet but I can't get past the schoo/work email.

Account recovery

I need help getting into a account that I lost recovery codes for and it has everything I need on it

Anonymous by Not applicable
  • 106 Views
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Looking to get added to MHCP Discord

I was approved for MHCP, but never got into the Discord. I was given the invite by Staff into the discord, but need to be approved. My username is JustSpaceThings on it.thanks, i was told to post here

Concerned About Prop 65 Warning on Quest 3 Elite Strap

I recently got the Meta Quest 3 Elite Strap (without battery) and noticed the Prop 65 warning on the packaging. I struggle a lot with anxiety when it comes to health risks, and seeing this warning has made me really worried. I’m trying to understand ...

Jogos não carregam corretamente

Carrego o jogo Scarry Baboon e fico sozinho nas salas não consigo corrigir o problema alguém me pode ajudar.Também não consigo efetuar compras ma loja meta

help please :'( i don't get it...

hi, sorry for my english but there is nothing in dutch... together with my son (11 jr) i baught a meta quest 3s for our birthday. my dad went to the store with my son to buy it. he made an account with my dead mom's email. well.. he used the email of...

LLJake by Honored Guest
  • 86 Views
  • 0 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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