We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
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I had a scratch on my left eye lens, so i asked for my warranty replacement thinking it'd be ok to put everything in the original box and send it. I did, waited a week and got it back but i didnt realize until i opened it, it was just the headset so ...
I was going through the account center trying to edit some footage because the mobile meta horizon app sucks. And I saw a button called sync accounts or something like that, and I thought it would let me have more access to my vr so I turned it on. A...
Hello, when I want to make some modifications or corrections to a texte in a poste save in draft or program poste, I write the new texte or corrections, and when I save the new modifications, once it is save, I still see my old texte?Can't find a way...
My nephew recently factory reset our Quest 2 to clean it and reinstall the games. We now can't find the games anywhere. I had a chat session with an Oculus tech and he asked if we had backup to the cloud on. I have no idea if we did or didn't, but I ...
Hey, @MetaQuestSupport. this is @bluforever speaking. I have been made aware that I have to verify that I’m 13 or older by December 19 otherwise my account will be suspended. But I lost my Authenticatior and Backup Codes so I can’t even start the ver...
We sent you both the right and left controlers to be fixed and you only mailed us the left one back. How do I get the right handle back.
I have the first meta quest (the one with 2 camera on top and its black). I did a factory reset on it, created a new account and went through the pairing steps on the app but it wont let me use the headset. when i look in the headset it says to finis...
With v74 we got the option to pair secondary user profiles on the headset to their respective Horizons app. It works - I can confirm that. However the dev mode toggle seems to be greyed out in the app of the secondary profile (works flawless on the o...
Wall starting to finish up the setup for my Oculus go it had gotten to the health and safety video and it just sits there and doesn't do anything at all like it's a blank area until you tap on it then you see the forward reverse and play button but n...
My Quest 2 keeps draining the battery because it's hard to turn off the Quest instead of putting it in sleep mode. Sleep should not be the default setting for any of the Quest models, this just causes a lot of frustration with a battery stuck at 1% t...
Hey all!Problem:I am inexperienced in Unity and XR development, but have the task to create a study that involves Eye and Head Tracking. I want to build a very simple circular UI, with 4-8 Buttons. Using the Meta Quest Pro I want to be able to move a...
Why am I unable to deactivate the Nearby devices permission for the Browser app on my Oculus? Could you clarify why this setting is mandatory and what specific functionality it supports?
update May 30, 2024: There have been no updates/improvements to controller tracking since Meta Support marked this as solved! Community consensus seems to be that this issue stems from hardware/software limitations with the controllers, specifically ...
I saved up to buy a quest 3 and when I got it I could buy games but one day after getting it, I couldn't buy games, I still cant. Meta support please help. I tried all the things mentioned I even tried getting a friend to gift it and he got the same ...
I got my quest 3 a couple of days ago and had several issues with it, the elite strap didnt charge the headset, it wouldnt update so i couldn't play anything, and the bar menu wouldnt load and i only had access to the store.I solved the "update issue...
I noticed a smudge on my left lens a few weeks ago. I have been unable to resolve this issue. I have prescription lenses, so the lens is protected. Also I play Inside so no sun damage. How can I fix this? Or is my headset done?
I have no issues in casting from the headset to my work mobile phone but experience problems when trying to cast to my work computer.We are looking for options to overcome this issue.We have downloaded the Meta Quest link app on Windows computer and ...
whenever i plug in my usb-3 into my computer an then plug it into my head set windows explorer gives me a notification saying windows has rejected this device and ive tried almost everything and nothing works help
So this isn't specifically for me but my mothers account. If required I will send a message/inquiry via her account but as shes busy I'll ask here. My mother had purchased a Quest 3 in December and has owned a Quest 1 as well (still have it). She jus...
Hey! I tried searching for this in the topics, but couldn’t find anything.When I got my VR headset, I was able to click on a video clip in my files and it would show up in whichever orientation the video is saved in automatically, however, at some po...
any advice on getting past the school or work email part of the setup.It shows it's connected to my internet but I can't get past the schoo/work email.
I need help getting into a account that I lost recovery codes for and it has everything I need on it
I was approved for MHCP, but never got into the Discord. I was given the invite by Staff into the discord, but need to be approved. My username is JustSpaceThings on it.thanks, i was told to post here
I recently got the Meta Quest 3 Elite Strap (without battery) and noticed the Prop 65 warning on the packaging. I struggle a lot with anxiety when it comes to health risks, and seeing this warning has made me really worried. I’m trying to understand ...
Carrego o jogo Scarry Baboon e fico sozinho nas salas não consigo corrigir o problema alguém me pode ajudar.Também não consigo efetuar compras ma loja meta
hi, sorry for my english but there is nothing in dutch... together with my son (11 jr) i baught a meta quest 3s for our birthday. my dad went to the store with my son to buy it. he made an account with my dead mom's email. well.. he used the email of...
My account was hacked, and the hackers changed the email and password to the accounts. For Facebook they even bought with foreign credit card meta verified that the receipt came to my inbox. They set up a two-factor authorization. For days they tried...
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