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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Known Issue - Quest Airlink lags and stutters after V54 update.

Been using Quest pro with airlink for 4 months now without any issues whatsoever. After the headset was updated to V54 I'm having headset lag/connection issues on airlink. Screen is stuttery at times when moving in my playspace or moving my head, the...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Download problem

I have bought blade and sorcery a few days ago but i cannot find it or download can someone help?

New meta quest 2 set up

Hi all. I have just purchased my Meta Quest 2 and trying to set it up. I turn it on and get the screen saying push a button on the controller then the screen goes black. I have reset and factory restarted but can’t get pass this. On the app it says a...

Wifi 6 - My quest 3 can't find the 6Ghz network

Hello,I've bought an MSI Radix Axe6600 wifi router to connect my Quest 3 to a 6ghz wifi network. However, the 6Ghz network can't be find in the list of available networks even if other devices are already connected to it. I've disabled PSC as on othe...

RazMil77 by Honored Guest
  • 4 replies
  • 0 kudos

No access to facebook account

Back in 2020 i bought 2 sets of Oculus Quest 2 with their respective oculus accounts. Overtime facebook setup was mandatory to continue using my Quest 2. Fast forward now, i do not have access to one of my facebook account that is tied to one of the ...

SgFreako by Honored Guest
  • 1 replies
  • 0 kudos

 So ive had problems with not being able to access any multiplayer related apps for months now. Today ive tried bypassing this problem by making another account (it didn’t work). However this time ive catched somthing interesting. I tried using vrcha...

Juni_6 by Honored Guest
  • 2 replies
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Phone app

So recently I received a meta quest 3. I went through the normal pairing process on my phone and everything looked good my quest 3 showed up under devices. When I went to look back later my quest 3 was gone from my devices. So I did a factory reset p...

quest 2 passthrough\hands not working

passthrough is not working, same with the hands i have read all of the other support solutions and have tried them, from power cycling to even factory resetting my headset and nothing works.when i double tap for passthrough nothing happens besides my...

app request blocked (app vr desktop)

im trying to boot up vr desk top but it tells me app blocked because i have not allowed locations but i cant see what it means. i went to reddit and a parson they said to update my firmware but it looks up to date what else can i do i need to get thi...

Poecheap by Honored Guest
  • 0 replies
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Is This Survey Email Legit?

I received an email offering a paid survey to research Meta products. Here is a small portion.Meta Quest is holding a series of 60min/week Diary Study + 60-minute research sessions on mid-December to early January. This study will be held remotely so...

2023-11-28 16_02_59-Participate in a Meta Quest Research Study _ 12_11_23 - 01_12_24 - rokittman@gma.png

Missing delivery

Hey Meta,I've placed an order on a Quest 3 on November 5 and payment has been deducted and I have not received any updates and support has not been responsive after initial "looking to this" respond. The order page even shows an outdated estimated de...

Game App No Longer in App Library

I was trying to click a game on my menu and accidently dragged it off. Then it disappeared and is no longer in the app library. How do I recover it? Thanks.

Resolved! Quest 3 fan is loud

Is anyone else’s quest 3 fan running really loud even when not playing any games? Not sure if this is a normal thing or if I should exchange it for a different one.

Resolved! Oculus Quest 2 installing games extremely slow

I haven’t been on my oculus for 5 months, and recently, I came back excited to play it. I went to update my games and noticed it was installing at 64KBs a second. I restarted my internet, and the router. Turned on 120Hz refresh rate, still nothing. S...

"Tracking lost" and further implications

I used the Oculus as normal, I didn't drop them, didn't bump them, everything was fine. And the day before yesterday I turned them on and it says "tracking lost" even though nothing has changed in the room, everything is still well lit and everything...

Klabiama by Honored Guest
  • 7 replies
  • 0 kudos

Quest 2 stuck in USB UPDATE MODE!! Please help!

So I just updated to the newest version 23 around noon, spent a couple of hours playing Half-Life Alyx till the battery is very low. Turned off the device, charge it. And then tonight I unplugged the charging cable, and I notice that the sidelight do...

Qupo by Explorer
  • 32 replies
  • 2 kudos

The Anti fog solution

Hello everyone. I've been noticing that my lenses fog up a ton on my Gear VR, and I know many of you have the same problem. I wanted to share my knowledge as far as lens fog. I've played paintball for quite some time now, and I sweat a ton. I always ...

Anonymous by Not applicable
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  • 1 kudos

Two factor auth wont be detected even when its on

I had developer mode before but it randomly went away so I went to get it again and I found out that you need to turn on two factor authentication to get it. I do that and it says its on but when I go to my quest app and try to turn developer mode on...

You still owe me $50

I just bought and received my Quest 2 headset. I was promised $50 store credit, which I haven't received. I have the device paired with my phone and it shows on my account, but account says it doesn't exist. I tried the factory re...

jwideman by Honored Guest
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Resolved! No internet access

My wifi isn’t working, even if I switch hot spots it just says “Connected, No internet access.” I’ve turned it off, on, booted it, and tried factory resetting. Help.

Quest 3 Stuck on meta screen.

Get my first VR headset the Quest 3. I got home unboxed and haven been stuck at meta logo. I have factory reset it, rebooted, everything. It’s fully charged but haven’t even completed setup can’t get past the download and boot up. What do I do?

BreezyTD by Honored Guest
  • 4 replies
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Lost all purchases after migrating to a Meta account

After I was forced to switch to a Meta account, I lost all the games I purchased using my Oculus account.I've spent several hours of my time to recover these games, and have just about given up on the device and am about to sell it.Is there anyway to...

mcbooks by Honored Guest
  • 3 replies
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Account Compromise

My Facebook account has been disabled Luisa M Vink"Your account was suspended because your linked Instagram account ttyvette.alicejev4t doesn't follow our rules.Log in to your linked Instagram account to appeal our decision." I have tried to get the ...

No referral credit

Sent my friend a game link. He used it to buy the game. This was weeks ago. Still don't have the £4 store credit. No way for me to check the status in app. What do I do?


My instagram account has been hacked. They have chamged my password and phone number its urgent please help!!

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