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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2710 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 3 Tracking Lost after Depth sensor damage.

I bought a used Quest 3 and it completely lost all tracking. I did a factory reset and now I'm stuck on the initial controller setup, no motion tracking and no passthrough. The white LED on the front of the Quest 3 is blinking.Since I have no warrant...

Resolved! Forgotten unlock pattern

I have forgotten my oculus quest 2 pattern and I can’t find a way to reset it, when I go the oculus app it can’t find find the headset even though it is connected to Bluetooth

Right oculus quest 2 controller trigger doesn’t work

https://youtube.com/shorts/Y3P7iwIO9H4?feature=shared I have a problem with my right oculus quest 2 controller where I can press my trigger but it doesn’t show it and on quest it doesn’t show it is use with the finger but still presses it while I can...

Supervision settings greyed out

Set up supervision accounts for my kids but when I go to the settings page under their name can't change any settings they are all greyed out.  

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Parkes.au by Honored Guest
  • 643 Views
  • 9 replies
  • 1 kudos

Your Computer doesn't meet the minimum specs glitch

I've recently got a computer with an RTX 2050 and an I5-13420h as well as 16gb of ddr5 ram. Even with these specs though, I have a glitch where it says my computer doesn't meet the minimum requirements, even though it does. It runs vr superb, especia...

Oculus Golf + won’t update

I am trying to play Multiplayer with Golf plus. It tells me I need an update to proceed but there is no update available and that I’m up to date. Don’t know how to fix it

Ender731 by Honored Guest
  • 1218 Views
  • 18 replies
  • 0 kudos

Need help - Quest 2 keeps restarting

Meta Quest 2 keeps restarting in a loop. The only image that appears is the menu and then a blue line and rows of pixel looking images. My son is hoping that the fix for this is not a factory reset as he will lose progress in his games. A little help...

Quest 2 keeps restarting

My Quest 2 only opens a screen with a blue boundary line and a wall of crosses. This shows for less than 10 seconds and the Quest will restart. This is a continuous cycle and we are unable to use the oculus at this point. Please help.

Broken charging port

I need help replacing the charging port to my occulus, it isn't charging. I've tried different charges and it's obvious it's the port. Please help.

Virtual Desktop Refund

It says i have played more than 2 hours when i first got it so i couldnt refund could you still refund it right now.( i have been on it for a little after i tryed to refund it)

How do I get my Beat Saber game back.

Hi I bought my oculus a while ago and stopped playing for a while because of school but when I got back on my oculus all the games that I bought were gone including Beat Saber I don't really care about the other games just Beat Saber. If you can help...

FawnLime by Honored Guest
  • 52 Views
  • 0 replies
  • 0 kudos

Can't pair Quest 2 with phone

Hi,I can't pair my quest 2 with my phone.I tried all the suggestions, from resetting router to factory resetting my quest 2 (4 times).This is a returned quest 2 from the store, so it has been setup once. But when I unpacked the quest 2 I had to start...

l.3nn by Honored Guest
  • 220 Views
  • 8 replies
  • 0 kudos

Factory reset log in isnt working

So, I recently factory reset my headset and when I tried to put in the code it tells me I need to try again every time I put the code in, I've tried everything, link cables, Bluetooth, and using my computer but nothing seems to work. every time I put...

QUEST 2 LOCKED FOR AGE RESTRICTION!

my son got an oculus a few years ago, it was required for him to have a facebook account.we created an account w/ an inaccurate age and now he is locked out because facebook is requiring us to prove an age that he is not. how can we fix this? how can...

iametc by Honored Guest
  • 107 Views
  • 1 replies
  • 0 kudos

Quest 2 airlink with 2 routers

I have been thinking about buying a quest 2, I want to use tha airlink but the router is far away and I cannot move it closer. I had an Idea and i wanted to "fact check" it. So here it is: -I would buy a router (router2) that is capable of 5ghz-I wou...

Resolved! I can't use Quest, it asks for a code

I have suddenly been forced to upgrade my account to Meta and now it asks me for a code and I don't know where to put this code and I can't use my applications and I can't use my Quest headset.Please could someone help me?I can't find where to genera...

Resolved! Switch User dialogue popping up all the time

I have two quests and on the second one I have another account as a secondary account so that I can play some games with a friend if they use my other one. However every time the oculus wakes up it asks me if I want to switch accounts and it is very ...

Sisojo by Protege
  • 4481 Views
  • 25 replies
  • 10 kudos

Resolved! Quest 2 Beast saber stream to FB

I noticed my Camera cast had the option to stream to Facebook now which wasn't there before so I tried to stream Beat Saber to FB and as soon as i minimized the menu it said streaming paused while unsupported app is running. I have heard of others ab...

Resolved! Facebook live

With the New Firmware V62 on Meta Quest 3 it should be possible to Live Stream to Facebook.I have it installed, but i can`t Stream live to Facebook. The Kamera Menu don`t show this to me.What can be wrong?

Charging Quest 2 with Link cable

I ended up getting a link cable for my Quest 2 to plug directly into my PC and now am running into charging issues. The Quest 2 won't charge practically at all even with me being directly plugged into a USB 3.2 port on my PC and I'm wondering if ther...

oculus quest 2 system utilities keeps stopping

oculus quest 2 system utilities keeps stoppingso for the last two days i've had that pop up, i cant get passed that message before it turns off and back on again.i cant get on the oculus screen itself only able to view that message, i plug it in to m...

rtx 3060 not compatible

i have recently tried playing blade and sorcery with oculus link to meet with a red banner telling me my graphics card isn't compatible, it has worked in the past and i don't know how to fix this, any info on how to fix this would be nice.

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