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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bad replacement experience

10 days ago I sent my Q2 back for what seemed like an easy replacement. My original unit had began boot looping and I was a bit surprised when a replacement was offered instead of a software fix. However when the refurbished item arrived 2 days ago t...

i think i softlocked my quest 1

So I wanna use my quest after about 2-3 months and when I enter the passcode I wrote done it didn't work so I tried to factory reset by pressing the volume and power buttons but it just comes up with "No command" I did hardware updates from the oculu...

x_ylez by Level 2
  • 4 replies
  • 0 kudos

Horizon worlds

Hello I carnt get into horizon worlds its stuck on the blue screen 

MZ_S03 by Level 2
  • 2 replies
  • 0 kudos

Ironman download

Hi I have just purchased Ironman and it won’t download keeps on saying retry and not working. Please advise what to do. Thanks

Lost all my games

Hi, Since I reinstalled my Oculus rift and oculus change for meta, I lost all my games that I still have my invoices.Can you please help me to get back my games?

shellenv keeps stopping

Hey, My Oculus went into Shellenv Keeps Stopping and I don't know what to do and I don't know how to fix it and i need someone to help me fix the problem or from one of the Meta team I won't be gladly appreciated if someone did thank you.

New motherboard for quest 1 controller

Unfortunately, my left controller problem is much bigger than I expected ;/I want to change whole motherboard to be sure. Where can i look for it to be compatible, who should I ask or from what store that is legit can I buy it?I'd appreciate meta dev...

Gossik by Level 2
  • 1 replies
  • 0 kudos


Hello I accidentally purchased beat saber and I would like a refund please.

dokiody by Level 2
  • 5 replies
  • 0 kudos

Black mass cross

I just updated the latest update and there is a black mass cross looking thing on my screen that I can't get rid of. I tried turning off my quest but still there. How do I get rid of it? Really Anoyin.

Change Language in Among Us

Someone accidentally picked Japanese when starting Among Us for the first time and I can’t figure out how to change it to English. All the other apps are in English except Among Us. Please help!

How do I find "Add Desktop Panel"

I seem to be unable to find the "Add Desktop Panel" feature on my MetaQuest. Every tutorial video I watched is outdated and does not assist my in finding this feature. Is adding a desktop panel still an option for MetaQuest 2? I am just trying to get...

Quest 2 orders are being cancelled

I ordered quest 2 few times from meta, and everything was fine.Now i tried to order at least 5 times and all my orders were cancelled, support was trying to solve issue for few weeks and nothing was done, still same problem. I stopped counting ticket...

BoGracz by Level 2
  • 0 replies
  • 0 kudos

Problem with app sharing on quest 2

I've used the app sharing feature lots of times with different games, and it had always been working. Lately when I downloaded a game I could only download it from the main account, once I switched to the second account I couldn't download it, it was...

Resolved! Stuck on Meta Logo

At start up a computer chip appears with an arrow pointing down, and a green bar at the bottom of screen. I'm guessing something was downloading. And then the Mega logo appears and is stuck there. Now, this is the second time this has happen. Last we...

"Something went wrong" whenever trying to buy a game

I'm trying to buy Bonelab right now with my gift card balance, but whenever I try to buy it "Something went wrong" shows up. I didn't have any problems when I bought games in the past too, I also tried downloading it in the browser, app and the vr it...

Screenshot_20230124_143841_Meta Quest.jpg
zbored by Level 2
  • 2 replies
  • 0 kudos

Meta Quest Pro Controller tracking

Has anyone had issues with the Pro Controllers skipping around while in use ? It's behaves at random as if the self tracking has just gone haywire and turned off. I've tried repairing them via bluetooth, restarted the headset, redid my tracking area ...

Abnthug by Level 2
  • 5 replies
  • 0 kudos


Pls help my ocultas seems to have stopped working properly. With the headset on it goes by show anything. No hand tracking no control center. If I reboot will I loose all my brought games.

Quest 2 - Delayed Wifi & Guard detection

Since a couple of months my Quest 2 has like a slower performance than before.- When launched the device shows the guard, but nothing else happens. The window to confirm the guard only shows up after 30-60 seconds.- There a similar behaviour when sta...

Is Rift compatible with microsoft surface - please help?!

Hi, I was wondering if you could offer your expertise snd help me to get the VR headset I purchased to work (as I can’t figure out what the underlying problem is which has prevented it from successfully being set up).I’ve been trying to set it up on ...

UK keyboard tracking

Keyboard tracking for the UK version of Logitech MX Keys is intermittent, and has the incorrect layout. It would be good to fix this (and other international layouts), as Meta doesn't just have US customers!

support complain

Hi Can you please provide me with contact details to some one form support management., My sons Quest was send over and received by you already in July. replacement should to be send to him 2 days after and we are almost 2 months after. you cannot re...

Resolved! Resolved Issue - App Sharing Not Able to Play Simultaneously

I keep getting error messages that I can’t play the same game on different oculus’s at once even though I am admin in both and it’s still not letting me. It worked 2 weeks ago but has no suddenly stopped working. I’m not going to be buying the game a...

Quest 2 won't cinnect to home wifi

I suddenly can't connect my Quest 2 to my home wifi. I can connect it to other wifi with weaker signals, but not the home wifi with good signal. It just says 'Connected, no internet' when I try. I also tried reinstalling my oculus app and factory res...

La tarjeta grafica no es compatible con quest link

Estimada comunidad, El dia de hoy me conecte con mi oculus quest 2 a mi PC para seguir jugando SkyrimVR. Sin embargo, en esta oportunidad la aplicación de oculus me arroja el siguiente mensaje "La tarjeta gráfica no es compatible con Quest Link. No s...

Bjonker by Level 2
  • 3 replies
  • 2 kudos
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