Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

problème stutturing quest link / quest 3

bonjours , depuis quelques mois mon link est complétement casser . toute les 2/3 secondes je perd une images se qui entraine un micro lag ainsi qu'un dédoublement rapide de l image et de l'objet que je regarde.mon casque est à jour/l'application est ...

Resolved! Meta Quest 2 suddenly not connecting to WiFi

For some reason, my Meta Quest 2 has decided to not connect to my home WiFi network completely today. It was working just fine yesterday, as I was on in the evening. But now, even though it shows the WiFi network, the strength on it is excellent, it'...

Resolved! Can't delete Quest software files on PC

im trying to delete all of the quest software files off of my computer, and i looked through the local disc section in the files explorer. in local discs it says i have a bunch of quest files, but when i try to delete them it says that theyre in a di...

Is there a maximum capacity for cloud backup?

Hey, I'm trying to back up my gorilla tag to the cloud but it keeps saying "The backup for gorilla tag was too large and could not be uploaded" I'm trying to save it so when I buy the Quest 3, it will be there with all my skins and stuff from the gam...

Anna2643 by Honored Guest
  • 394 Views
  • 4 replies
  • 0 kudos

Quest 2 - ASW problem :-(

Hi. Whenever I enable ASW in a game such as X-Plane, parts of the screen, such as the sky and any water, flash rapidly; objects like the tops trees flicker too, where they get 'caught up' in the zone that is flashing. If I disable ASW, that issue goe...

Why No LandScape mode in the App

Has zuckerberg ever try to browse his meta billion dollar store with a 12.9 inch ipad before? Apple care is required.... Its a challenge that results in my meta 3 collecting dust cause I simply do not use it.. Unless I see a direct link to something ...

Occulus 2 keeps crashing and restarting

Hi, we havent used our console for a little while and all was working ok then this morning it kept crashing and restarting. Said some of the apps weren't working and os data. I don't really want to factory reset as I haven't been able to pair it to t...

Boyty by Honored Guest
  • 109 Views
  • 1 replies
  • 0 kudos

My facebook account hacked

 "Urgent Assistance Required: Recovering My Hacked Facebook Account I'm writing to seek immediate help in recovering my Facebook account, which has been compromised by a hacker. My account, with the profile name "Raj King" and nickname "Nikhu," has b...

Screenshot_2025-02-09-22-54-26-743_com.facebook.katana.jpg

Resolved! New v74 update issues

Hello, I updated to v74 this evening and ever since, my meta quest has been stuttering really bad. I'm using virtual desktop, I have a ryzen 7 4800x3d, RTX 7900 xtx and 32 GB of RAM. Even when I tried to play Golf+, it was stuttering noticably as wel...

Air Link and Local Network not Connecting

Hello,For the past several days I have been trying to connect my Quest 3S to my PC through both methods of Air Link and Pairing in the Steam Apps, However, whenever I try to do this there seems to be some issue with the network. When going through th...

SPowerss by Honored Guest
  • 120 Views
  • 2 replies
  • 0 kudos

Can't receive SMS verification code

Hello,I tried to connect with my Meta Account to play with my Oculus Rift but I can't receive the SMS confirmation code. I can log in with my email, enter the verification code sent by mail, but after that it's impossible to receive the SMS confirmat...

OculusR25 by Honored Guest
  • 146 Views
  • 1 replies
  • 0 kudos

wireless link to laptop with Intel Iris Xe graphics

Does anyone know if there is a way to wirelessly link my quest 3 headset to my laptop pc runing windows 11?Note my graphics seems to be the issue in what I've tried, so far. I've tried Airlink . Not tried VR Desktop but that appears to require same m...

Meta app issue

 Every time I try to access my profile it says something went wrong, I’ve uninstalled and reinstalled the app but my issue has not been fixed, I cannot access my gallery which might mean I’ll have to quit Vr content creation, pls help!!!

IMG_3198.png

Resolved! Can't click anything using Remote Desktop with Quest 3

Remote Desktop connects OK and I see the monitors, but when the pointer or hand tracker hovers over the screen, overlay buttons pop up and nothing can be clicked on the monitor. Can't launch anything, can only switch monitors, change resolution or di...

Pre-release features blocking publishing

If the world is already published, then I edit it and attempt to publish the edits, it won't allow me to because it has pre-release features.How do I find where these Pre-release features are so I can remove them and publish?

Portal.3 by Honored Guest
  • 64 Views
  • 0 replies
  • 0 kudos

Quest 2 Wifi Connected No Internet

So I have been trying to play vr games for the past 2 days to no avail due to my internet not working on my quest 2. This is the first time I have ever had this problem. It worked just fine when I switched it to my phone's hotspot but I hope for obvi...

A_Novice by Honored Guest
  • 4915 Views
  • 13 replies
  • 5 kudos

Cannot enable developer mode MTP on Meta quest 1

Im following this guide https://developers.meta.com/horizon/documentation/native/android/mobile-device-setup/ to enable custom settings and mtp notifications in developer mode, on my meta quest 1 device.However, after enabling developer mode, I do no...

josephzhu by Honored Guest
  • 189 Views
  • 4 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels