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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Lost all my games

Hi I recently powered up my quest after 3 years. After an annoying pairing process and logging in, I can’t find any of my games. It’s like a fresh account. how do I get help recovering my purchases?

Vegas infinite

While playing the Vegas infinite game I cannot get my mic to unmute. It will work in any other game, but not Vegas infinite. I see on the back of my hand, the speaker with the red/through it, I turned my hand over and I see a microphone with a slash ...

Left controller battery needs to be replaced

Hi,I've had my Meta Quest headphone for a few months now and have been using it weekly. When I went to use it today, I noticed the left controller was not visible. I need to obtain replacement batteries. Do I buy specific batteries from Meta or can I...

Batman: Arkham Shadow No Sound in Game

I cannot get any sound with the game at all. I'm running it on the Quest 3, I just bought it, came with the free download of the game. Sound works fine in quest menus and every other game. I have uninstalled it and reinstalled it as well. Please help...

2 Step Verification Loop Problem

Every time I attempt to log into my Meta Quest account, it wants me to go through two step verification through a verification app. However, every app I use wants a key, and I can’t get that key without logging in, which wants 2 step verification. I’...

Cannot pair my meta quest 3s at all

Just purchased it, downloaded the software on the quest headset. in the beginning it allowed to enter the 5 digit code to pair, but it wouldn’t accept it. when I finished the update, it wouldn’t even give the prompt anymore. I’ve checked the WiFi, Bl...

I can't verify my account through email

I can access Meta Business Suite on my devices (iPad and iPhone), but not on Firefox or Safari Browser on MacPro. Here's the problem:1) Meta sends me an email with a verification code;2) I get the email with the code and a link to "verify my email ad...

Resolved! Unplayable Lag with Wired Link

I've been trying for a couple of days to play my steam VR games on the Quest 2 that I just bought. It's just unplayable. Constant Low FPS and graphical glitches I had no issue playing them with my old original HTC vive. The Quest 2 should have less i...

OculusPC will not start Ghosts of stable since update a couple days ago

Ever since the my Quest 3 updated, the battleye launcher within Ghosts of Tabor has been blocking a file that prevents the game from loading. It’s gives this error: "C:\Program Files\Oculus\Support\oculus-runtime\LibOVRRTImpl64_1.dll". 05:14:07: Star...

Meta account opened in my name, fraudulently

I have had to open a Meta account just so that I can be able to message on this forum. My Facebook was hacked in July 2024 (I was able to gain control of it 2 months later). However, the hackers opened up a Meta account associated to my Facebook acco...

Impersonating my Meta account by Instagram Hackers

Hello Team, Recently my Instagram account was hacked by a Nigerian Hacker and I was able to recover my account through selfie video verification. Yet. it is linked to the hacker's fake Meta mail ID account which I am unable to delete in the Accounts ...

Instagram Account Disabled

First off, it's a little frustrating that I can't just open a support ticket for this.In December, I got a random notification that my Instagram account was suspended. That was weird to me, since I barely post on Instagram.It is now "pending deletion...

Star Wars: Last Call update for Quest 2 Error

I've been trying to download and update the new stuff for Star Wars: Tales from the Galaxy's Edge Last Call, but it keeps erroring out and trying to download again. Anyone else having this problem?

Login exception detected

Hello, I am trying to permit the purchase of a game on my child’s meta quest 3. When I attempt to login to the app it says login exception detected supervision parent to child account detected. It will not let me, the parent, login to the app. Please...

Educator Discount: K-12 Limitation

I would love to see an additional verification method to take advantage of the educator discount. Being a K-12 educator, we do not have a .edu email address to complete the verification process. Our school uses a .org domain, which poses a limitation...

Oculus quest 2 won't connect my controllers

I've had my Oculus Quest 2 for a while and it worked perfectly fine. However around 2 years ago my controllers wouldn't connect, so I factory reset my headset and it still won't work. My controllers will blink, trying to connect but my headset won't ...

Lava bundle redemption issues help GT

Please help. I gifted my son the I Lava You pack for gorilla tag. He clicked redeemed and on my end it shows redeemed. However it doesn’t take him further after the view gift and his account in gorilla tag doesn’t have the bundle of new items or 10,0...

Controllers not connecting

Hi all,Hope you are all keeping well. Hopefully someone can help me. I decided about 4 weeks ago to Factory Reset my Quest 3. There seemed to be a load of…. Left over files I guess from Demos and uninstalled games/apps and I was having a graphical gl...

quest pro 3 line button not working and the controller is not appearing on the oculus

quest pro 3 line button not working and the controller is not appearing on the oculus and i can’t reset my controller

Resolved! INSTAGRAM Hacked using Meta

Hello every1, I'm kinda desperate with this situation. Someone got into my instagram account and changed email and used 2FA. Furthermore, he unlinked the IG from my FB and linked his META on it. I got my account back, through, 2 of my friends just fo...

Quest 2 link cable connection takes up bandwidth when not in use.

I'd like to charge my Quest 2 from a USB hub connected to my PC, but when it's connected by USB cable the quest 2 takes up bandwidth that makes my wireless mouse and keyboard practically unusable, even when not in use or connected via quest link. The...

Quest 3 PCVR Black loading screen but have sound.

Hello, so I'm trying to to PCVR working on my quest 3, I'm trying to use a link cable but I'm just sat in a loading screen on the headset for ever. SteamVR says "SteamVR Failed, Oh no SteamVR has encountered an unexpected problem (-203)" and no matte...

URGENT HELP INSTAGRAM HACKED

One week ago, my Instagram was hacked. I had some of my friends report it as a hacked account. Through that, Instagram was able to take action and close the account. However, since then, I have been attempting multiple times now to be able to verify ...

Resolved! Why can't I connect my oculus headset to the wifi

So I've been trying to connect to my wifi for about 3 weeks and it just says connected no internet. I just want to know if anyone else has the same problem?

Resolved! Apps not showing up oculus quest 2 after it went down a few days ago

Ever since the outage on 10/4/21 my apps have disappeared. I have rebboted and updated and still nothing ! Any ideas. I'm a new user so I need help  thank you

Quest 3 right controller not receiving power from battery.

My brother got his quest 3 roughly 6 months ago and its has been fine up until recently. His right controller has stopped connecting to his quest and there is no led showing on the controller to show its receiving power from any battery we use. I was...

Can't create child account

Hello, So last year I purchased myself a quest device. We have so much fun as a family and after seeing a child account can be created for children 10-12 I have decided to by my daughter one for Christmas this year. I have gone to set it up so it's r...

Setting up parent supervised account

I created a Meta Quest account for sole purpose of creating a supervised account for 10 yo. I am following instructions on the video but every time I push button to create a 10-12 yo account and then add my kids birthday (showing 10yo) - it says I ca...

meta quest 2 will not pair

meta quest 2 will not pair right out of box. installed silly app, hit continue to pair nothing happens. same network all troubleshooting done. just dont work. i am using a galaxy S8... any suggestion before i throw the goggles in the trash!!!

Meta quest 3 controllers not charging

We have brought the charging station and have successfully been using it since Christmas but now the controllers won’t charge when you place them on the lights go white as they do when charging then they turn blue but then when you come to use them t...