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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3762 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Oculus app won t load

why my oculus horizon page won't load i have this problem today it won't load what i can do?:( please somebody help im stuck on horizon 

Screenshot_20231203_004223_Meta Quest.jpg
Hbxgt by Explorer
  • 246 Views
  • 4 replies
  • 0 kudos

SteamVR with Meta Q3 is horrendous

Hey all,Trying to get some assistance on an issue with my MQ3 when playing Ghost of Tabor on steam VR.I Experience Significant Frame rate drops when Launching the game via SteamVR vs Occulus native.Rig is a2022 ASUS ROG STRIX SCAR17w/ RTX3080 with 64...

natas522 by Honored Guest
  • 258 Views
  • 3 replies
  • 0 kudos

Using Rift is causing my computer to abruptly shut off

I bought the Rift and began using it Friday of last week with no issues. However, on Sunday night, while showing a relative apps, my computer abruptly turned completely off while playing First Contact. No error messages, glitches, or performance issu...

Behonkiss by Honored Guest
  • 884 Views
  • 5 replies
  • 0 kudos

Resolved! Referral Program eligibility question

I just finished creating my account and setting things up but forgot to link the referral code before hand, is there any way to still get it to work? Right now its just says that I am unable to accept a referral

Tsukitok by Honored Guest
  • 158 Views
  • 1 replies
  • 0 kudos

Redeem or credit $7

Hi Meta customer services,upon received the email from meta about due date $7 credit on 1/25/24. I consider to use it and purchase Tai Chi $9.99, however, I haven’t received any credit $7 on the transaction.Please assist.

LRP-home by Honored Guest
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! No graphic improvement on quest 3 for Walking Dead

I bought Meta Quest 3. And reading that it improved the graphic quality of the Walking Dead game, I bought it. Unfortunately I don't see any improvement compared to quest 2. What am I doing wrong?

virosi by Honored Guest
  • 315 Views
  • 5 replies
  • 0 kudos

My oculus developer center isn’t working when I verify

so basically, every single time I go to my Meta Quest developer center. I want to get my games published, but every single time I go through business verification, and every time I post my ID it always says to prevent any missue we limit how much thi...

REMVR.10 by Honored Guest
  • 140 Views
  • 1 replies
  • 0 kudos

Stream Meta Quest 2 to Apple TV without iPhone?

Hello there,I am a new user of the Meta Quest 2. Is there a way to directly stream to an Apple TV without having to first stream to the meta quest mobile app on my iPhone and then use screen mirroring? It's especially complicated if you already have ...

steam vr connection unstable

i have recently bought the quest 3 and wanted to play bone labs on it, but when i play it i have issues with either lag or connection issues with steam vr.i do not use a cable and airlink (i need to use mobile hotspot and my pc has issues with holdin...

Factory reset isue

Hello meta, I need some help i resently did a factory reset on my quest 2 to clean it up. I was told i would be able to get all my paid games back however when i tried with any of them it shows that I needed to buy them again. Is there a way you coul...

Ask driver license to Meta accout

I not know why but ask dricer licence or similar, i take photo but its say at not accept but not why.... I take photo 3 time and always same, please change Bot to human who undestand photos. Account is my.

Wi-Fi

HelloI am using a quest 2 while living in South Korea. I connected it to an iptime router. Some days my device chooses not to connect to my router. My phone and laptop do not share this problem. The problem is very inconsistent and very inconvenient....

JVirago by Honored Guest
  • 320 Views
  • 8 replies
  • 0 kudos

Meta Quest 3 Headset Microphone not working

Hello! The title says everything. I recently purchased a Meta Quest 3, and no matter what I do the microphone does not seem to be picking up.I've tried reinstalling the drivers, going to my computer settings and enabling it. It says it's picking up 5...

disable 2fa

Basically i changed my phone number, and forgot to disable 2fa, is there a way to get my main account back?

Quest 2 not displaying steam game on headset

HI i recently purchased a oculus quest 2 and a pc link cable. i have a PC that exceeds the requirements and a supported GPU. I downloaded Steam VR and Skyrim VR through steam and cant get it to display on the headset. steam vr recognizes and responds...

Kaschwing by Honored Guest
  • 8780 Views
  • 9 replies
  • 0 kudos

Problem with Asgards Wrath 2

Hi,I exited the giant turtle and gave the glass to Ptah. But now I am stuck. I stopped playing for the night and I came back on the find out I can’t advance. I took the nap in my quarters but didn’t see a dream.

Purchase no longer shows up

I bought A music pack back in October of 2021 in beat saber. I got on the other day and it says I need to purchase it again. I got on my meta account to verify the purchase is still there, it is. So my question now is how to I access the music pack I...

DrJackle by Honored Guest
  • 136 Views
  • 2 replies
  • 0 kudos

Admin accounts \ Sons account unable to play games

Hi, Looking for some help here.I purchased my son a Quest 2 and also his favourite game Blades and Sorcery as a gift which he redeemed.I then setup myself as his admin account on the device and him as a secondary account.Am I missing anything here or...

App purchases missing on PC app

I logged into the oculus desktop app to use occulink which appeared to mess up my account. All my purchases are gone from my meta account now. My friends list is empty and my avatar is gone. Back and forth with support via email has been absolutely u...

Anonymous by Not applicable
  • 161 Views
  • 2 replies
  • 0 kudos

Resolved! FNAF Help Wanted

I purchased a quest 3 and transferred my games over from my quest 2. The game transferred but not any of my progress. Is this normal? Does this game not save to the cloud?

TJK21 by Honored Guest
  • 244 Views
  • 3 replies
  • 0 kudos

Quest 2 Black Screen

I'm sending this forum today because I've had a big problem with my headset for around 2-3 weeks. Every time I turn my headset on, it loads in correctly it shows the meta logo and everything. But it doesn't show anything other than a Dark Gray/Black ...

K00R00 by Honored Guest
  • 952 Views
  • 11 replies
  • 0 kudos

Unauthorized FITXR Charge

Just one week of purchasing a quest 3 and I regret so bad. First of all, the support is nonexistent . I purchased an app (Virtual desktop) I got charged $20 and yet I didn’t get the app. I tried contacting support and they just spun me in circles. I ...

Anonymous by Not applicable
  • 189 Views
  • 2 replies
  • 2 kudos

Meta quest 3 not working

I recently got the meta quest 3 and it’s working alright until a couple days ago, it randomly stops working, keeps rebooting itself and it just stopped and now it’s stuck on usb update mode, meta told me to factory reset it, I’ve done that 12 times, ...

Gundamfn by Honored Guest
  • 204 Views
  • 1 replies
  • 0 kudos

Resolved! [RCTVR_V8] [warn]: Animated: `useNativeDriver` was not specified.

Heyy. Few days ago, Link began throwing this strange error I'd never heard before:"Minified exception occurred; use the non-minified dev environment for the full error message and additional helpful warnings" I tried to push a button to make it disap...

alfa098 by Honored Guest
  • 177 Views
  • 2 replies
  • 0 kudos
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