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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 54090 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Sound Cutting Out

The sound from the rift headphones is not working well, it will work for a little while then turn off. I ran Pandora on my computer, and hear the music in the rift headset, I left my headset off and on the desk next to me, and it never stopped. I put...

WebKill by Honored Guest
  • 17014 Views
  • 10 replies
  • 0 kudos

Left lens will not get clean

I've had the oculus for a few days and already the left lens is starting to get blurry, I've tried cleaning it with a microfiber cloth but its still somewhat blurry. is there anything I can do to fix this? thank you

Sensor is disconnecting and reconnecting every 5 seconds.

When the headset goes into sleep mode it starts disconnecting and reconnecting every 5 seconds. Also while in game it will randomly disconnect and reconnect although not as often. I've tried multiple ports, and ports that work with the headset to no ...

joenathan by Honored Guest
  • 7439 Views
  • 16 replies
  • 0 kudos

Audio not working

A few weeks ago my right earphone just stopped working, and today the left earphone stopped too, in the past the earphones have fallen off, not the whole thing but just the circle part of the earphone, when i fit it back into place it started working...

Zulkonit by Honored Guest
  • 390 Views
  • 1 replies
  • 0 kudos

firefox wont start, stuck at "Now Playing"

hi all,followed all the given instruction can be found on the web, changed to dedicated graphic card on nvidia, but it still wont start. any idea how to make it work? please help.

arrowst by Honored Guest
  • 348 Views
  • 1 replies
  • 0 kudos

Jitter when moving head in all applications?

Hi all!For some reason today when I came to use my Rift I noticed a horrendous amount of jittering and double images when moving my head from side to side, up down, etc. I didn't have this problem yesterday, and to my knowledge nothing on my system h...

Meta-xx by Protege
  • 3422 Views
  • 9 replies
  • 0 kudos

Oculus Quest w/ Link Super Lag when Enabled

Oculus Quest connected via USB 3.0. Cable test comes back with no issues. When Link is activated it starts ok then the screen around the menu goes black and it gets laggy - too laggy to even use. I can hear the music and the menu is visible but not o...

71JAWS000 by Honored Guest
  • 441 Views
  • 2 replies
  • 0 kudos

cannot get my account started

tried everything to get may account gount but wont activate itself everytime I want to order its says unknown transactions going on

wedge62 by Honored Guest
  • 251 Views
  • 1 replies
  • 0 kudos

Resolved! How to purchase Star Trek Bridge Crew TNG Update?

Hello,My brother and I both have Star Trek Bridge Crew purchased through the Oculus Store.A while back I purchased the TNG Update as well (through the Oculus Store). No problems.Recently, my brother tried to also buy the TNG Update but it didn't show...

Slow RMA Process

I've been without my Rift S for nearly a month because of a dead pixel that was present out of the box. The RMA process has been fairly smooth so far, but dreadfully slow. UPS confirmed that my Rift was delivered and received almost a full week befor...

S0ggi by Honored Guest
  • 705 Views
  • 2 replies
  • 0 kudos

Oculus Rift S Sensors can't track headset I TRIED EVERYTHING

EDIT: Finally adding a PCIe 3.0 USB card fixed my problem. I am using Fresco controllers (1.0) - Microsoft.Hello friends. I hope all of you are well and enjoying with your VR.Like the title says, I am having problems installing Oculus Rift S. The dev...

Catter by Sightseer
  • 1966 Views
  • 4 replies
  • 0 kudos

Oculus says everything is connected to USB 2 ports?

I just rebuilt my PC the other day and did a clean install of Windows 10. My new motherboard is a ROG Strix Z390-E. When I connect my Oculus (CV1) and 3 sensors, under Devices, it says everything is connected via USB2 and the display is much blurrier...

Sharv by Honored Guest
  • 758 Views
  • 2 replies
  • 0 kudos

Oculus Quest Old UI on Version 18

My brother and I recently got an Oculus Quest and it's been a lot of fun, but I noticed his quest had the new UI while mine had the old one, even though I ended up getting mine a few weeks later due to shipping issues. We both have version 18. Is thi...

Genzuo by Honored Guest
  • 302 Views
  • 0 replies
  • 0 kudos

Fortnite With Touch Controllers?

So I am pretty good at Fortnite on controller, not really a good game, just play it when I'm bored, I also have an Oculus rift, I thought since you can use an Xbox controller with your headset, it'd be possible to reverse engineer that, I thought the...

Change Account Name

Hello, My girlfriend has recently purchased an oculus quest for my birthday (great gift!!!) but she had used her name and surname to create this account and had already purchased a few games to be able to play right out of the box. My question being ...

Dirt 2 vr low gpu usage

hi guys...i have pretty low gpu usage about 50% sometimes 60% no matter the game graphics (low,medium,high,even ultra) cpu is about 5% to 15%.i tried everything before i make this thread,like enable "prefer maximum performance" at nvidia settings,tex...

UPS tracking issue

On the UPS tracking website it is written ''Address Information Required'' and to solve that issue I need to contact the oculus support to change the adress but my Quest is already on ''shipped'' status and I can't figure out how to change the delive...

Anyway to temporary turn off the Guardian?

I ask because I have a Flight Simulator I have set up in one corner of my room and a Racing seat in the opposite corner. Now I have found that the Guardian grid shows up and it's very distracting when playing FlightSims and Racing Sims. Please say th...

Fazz by Honored Visionary
  • 14516 Views
  • 4 replies
  • 3 kudos

Rift S freezing on start up - consistent error

HiI've just tried to launch my rift-s this morning, and it consistently freezes every time as soon as put on the headset and background home area loads. Before the home area loads there is no issue (so fine for approx 30 seconds). Is anyone else expe...

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Tips and Tricks: Charging your Meta Quest Headset

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