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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 64954 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Facebook merge

I linked my occulus quest 2 too the wrong Facebook account while setting it up by accident. I dont want to lose access to all my old games from the occulus one. I can't find a number for support or anything, please help.

Phonfon by Honored Guest
  • 714 Views
  • 3 replies
  • 0 kudos

get 2 stuck pixels on a new quest2

I bought a Quest2 on Amazon.co.jp and it have 2 stuck pixels.After contacting their customer service, They told me that I should contact oculus team to confirm it is a "quality problem".Only after that, They can refund me.

Eriza4 by Honored Guest
  • 271 Views
  • 1 replies
  • 0 kudos

"There was an error adding your payment method"

When I try to add my debit card which acts as a Mastercard for online purchases, this is what I get on my account here. Does Oculus....not want peoples money? The bank tells me this will replace our loadable credit card. I'd like to consolidate our o...

Question about requesting a refund

I requested a refund for the wrong game by mistake and I know you can't cancel a refund request If I rebuy the game while its still in the process of requesting the refund will it refund my money and just charge me for the game when I rebuy it or is ...

Question about requesting a refund

I requested a refund for the wrong game by mistake and I know you can't cancel a refund request If I rebuy the game while its still in the process of requesting the refund will it refund my money and just charge me for the game when I rebuy it or is ...

Oculus 2, access to internet though pc hotspot

Hi there, I have been searching around this forum whiteout luck,Why I'm making a new thread.I am trying to access the internet on my oculus 2 though my pc. ------------------------------------------------------------------------------------------Setu...

Tandfe by Honored Guest
  • 597 Views
  • 2 replies
  • 2 kudos

Sling TV App not in store

Got the Quest 2 and trying to search for sling TV app it’s nowhere to be found in the App Store. I asked sling support and they stated it should still be in the store. Any idea what’s going on?

shaarky by Honored Guest
  • 596 Views
  • 1 replies
  • 1 kudos

Paypal billing failing

is there a problem with paypal at the moment? Im trying to buy Wilsons Heart but just keep hitting:Your Paypal payment could not be completed. You can always visit your account settings and add a valid credit card number, or update your Paypal inform...

Oculus Quest Replacement. Outstanding

Hi All Is someone experiencing delay in VR Oculus Quest replacement process. Have sent my Oculus Quest For replacement more than month ago and have received e-mai that theyr have received it and will get back to me once new Oculus will be sent to me....

Aireman7 by Honored Guest
  • 187 Views
  • 0 replies
  • 0 kudos

Audio on Quest 2 only coming out of Left Speaker.

Brand new Quest 2 out of the box today but I only get audio coming out of the one speaker on the left side. When I plug in headphones I get great sounding stereo audio coming out of both earbuds. Are there two speakers? What can I do to test my heads...

2 Quests 1 Account?

Purchase a Quest 2 months ago, love it, its amazing!Purchased many gamesFamily abducted it, I barely get a chance to use itI purchased anotherFor me :01.Can I use the same account on both devices at the same time?2.If I can will multiplayer games be ...

Sorry we couldn't install Stormland

The download stops at 50% , message : Sorry we couldn't install Stormland Does someone have the same problem. I Tested on 2 pc with 100gb of free space and same result.Thank you.

tof11111 by Explorer
  • 1375 Views
  • 8 replies
  • 0 kudos

Can't install on Server 2016

Hello, I tried to install the OR program on my windows server 2016 and it gives me the "We're having trouble starting Oculus" error. When I run the compatibility program it gives me a error for the OS. This is ok. But is there any trick I could try? ...

Caspix by Honored Guest
  • 858 Views
  • 4 replies
  • 0 kudos

Quest 2 thinks I am downstairs and is very angry at me.

I setup gardian on the main floor of my house, and when I use my quest upstairs it thinks I'm outside of the guardian because I'm waaaay above it (lol).It puts me in a loop of "setup a new gardian" -> "return to your gardian you setup before" even if...

Macmee by Honored Guest
  • 1330 Views
  • 4 replies
  • 0 kudos

Install Oculus Software Error

I just got the Oculus Rift 2 and I also got the cables for the Rift to hook it up on my PC but when I install the Software it just Gives me an error saying "Sorry, we encountered an error during installation, please restart your computer and try runn...

micah310 by Not applicable
  • 1011 Views
  • 3 replies
  • 2 kudos

GTX 1660 Super not working with Oculus Link

Throws the "Oculus has detected a problem with your graphics driver" error.This is after months of using this combo (Quest/Link/1660S). I have tried rolling back the drivers for the GPU with no luck. I already uninstalled Oculus, deleted the registry...

Dashboard not working when trying to register organisation

I have been trying to register as a developer for a while now but were facing some issues.I thought it was related to ad-blocking software, however with it turned off I still can't create an organisation.When I go to https://dashboard.oculus.com/ I f...

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KenichiQ by Honored Guest
  • 1197 Views
  • 3 replies
  • 1 kudos

Oculus rift won’t display anything

Hey guys, recently my oculus rift won’t show any image through it. It worked fine a week ago... I tried almost every fix shown on google and YouTube but nothing works. My specs are RTX 2060i7 10th gen 32 gb ddr4 Im also using the oculus application o...

Accessing games on pc and headset

Curious most likely a dumb question but we just got a quest 2 bought Beat Saber on the headset itself but when I log into the PC oculus program it still wants me to pay for it. Where this doesn't fully bother I feel like I'm doing something wrong, is...

Can I Cancel a Refund Request?

I didn't understand that Beat Saber was crossbuy, and thought I bought the "wrong" version. But I don't need it to be refunded anymore. Can I cancel it somehow? I thought there was live chat support but I can't find it anywhere. I guess I can just wa...

slardy by Honored Guest
  • 292 Views
  • 0 replies
  • 0 kudos

Ocolous Password Wrong

Hey, I tried to Chance my Name in the Ocolous App .. but that requires my Password. When i type it in it says wrong password. but when i try to login to facebook with the exact same passwort it is correct ...

Has my ticket been closed?

Summary: Opened a support ticked yesterday, checked it again today and it is marked as solved but I have had no response and my issue has not been resolved.Oculus Support has been posting on Reddit to submit a ticket if you are having issues with you...

Dayksa by Honored Guest
  • 486 Views
  • 1 replies
  • 0 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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