Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

5-10 degree right roll

Hey there guys, I have had my rift for about a 2 weeks, and everything has been great, I put it away last night after a fun night of testing. When I picked it up today from the same exact spot I left it, it started the unity demo and automatically ro...

hooves by Level 2
  • 6 replies
  • 0 kudos

Nvidia Surround, Triple monitor Setup, EDID not detected

Bonjour everyone.(re-written post on April 27th)I can't get the rift to be used as a clone of my primary display in game(and switched to OR res)My usual desktop is at 5760x1200 but I can run games "full screen" using any resolution (1280x800 for exam...

Displaying 4 pictures, 2 on each side. Help please.

I just started using my rift today and I was wanting to test it out with half-life 2\team fortress 2. Take a look at how the games are being displayed. what am I doing wrong? or is it a software problem? This was using Extend displays with both displ...

Tracker Initialization fails with Configuration Utility open

I'm not sure whther this really qualifies as a bug, but I just spent an hour wondering why I suddenly wasn't able to initialize the tracker, until I realized that the Oculus Configuration Utility was open, which prevented the initialization from succ...

ralfal by Level 2
  • 3 replies
  • 0 kudos

Best nVidia display settings?

I understand v-sync should be off - but there are about a dozen other possible settings on the nVidia control panel.How about the other settings? Anti-aliasing? Etc. I have a Geforce 9800 GT GPU.Is higher framerate always better?

Putting the lenses back in

Okay, I apologise if this is just me showing up my other X chromosome not coding for physical strength, but how do I get the lenses back into place? How much force do you have to put on them to clip/rotate them back in? I'm worried that I'm not doing...

beepea by Level 2
  • 4 replies
  • 0 kudos

Using glasses, scraching of optics. Need new A cups!

Ive had the deev kit for a bit now and im starting to notice scratching on the lenses from rubbing on my glasses, not to mention what its doing to my glasses. First of all i really need more room for glasses in there, even with padding added its way ...

Mapping Head Tracking to Keys/Mouse?

Hello!So I've been wanting to play on of my favorite Nintendo 64 Games, Pokemon Snap, when I get my Oculus Rift Dev Kit. I followed a guide that used Dolphin and Tridef 3D Oculus Version 5 to play N64 Virtual Console games on the rift, but Dolphin re...

No Sensor Detected Mac

HiI've been looking through the forums for any similar issues, and haven't been able to find any. I'm on a MacBook Pro Retina 15", and when connecting the rift and opening up any oculus friendly software I get a message stating No Sensor Detected, so...

seltar by Level 2
  • 10 replies
  • 0 kudos

Capacitor failure on control board

I was hooking up my dev kit this morning like normal, but heard a pretty loud pop sound from the control board when I powered the unit on. Carefully removing the cover, I noticed the electrolytic capacitor (marked only as '12D CD110') had burst neare...

Linux: HMDDevice not Enumerting

Hi All,I was having trouble getting my HMD to work using linux, Ubuntu 12.04, Gnome Classic, OVR 0.2.4.The ConfigUtil or Sample would not recognise any devices.This is what I found:(1) I had to have the device ON before I started the OS. I know this ...

Duncan by Level 4
  • 1 replies
  • 0 kudos

Building any Oculus Rift Projects errors

VS 2010 I get this mysterious error:1>------ Build started: Project: OculusWorldDemo, Configuration: Release Win32 ------1>C:\Program Files (x86)\MSBuild\Microsoft.Cpp\v4.0\Platforms\Win32\Microsoft.Cpp.Win32.Targets(147,5): error : Required file "" ...

dwood15 by Level 4
  • 4 replies
  • 0 kudos

No signal MacOS

Hi,I received my Rift today but unfortunately could't get it to display an image.I'm using a MacBook Pro with MacOS 10.7.5 and an NVIDIA GeForce 8600M GT 256 MB graphic card.When I press the power button on the Rift I see the message "No signal" on t...

Taste the Rainbow - Monitor Problems

The monitor in my Rift is displaying strange colors. Static dots of green along with a dirty rainbow. Not sure what happened. Any suggestions? I've tried both HDMI and DVI, both no luck.

Ubuntu 13.04 configUtil won't save profiles

Hi,i just updated my system from ubuntu 12.04 to 13.04. The OculusConfigUtil_x86_64 (version 1.1 SDK 0.2.4) won't save profiles anymore. When i restart the tool "User Profiles" dropdown is always empty. I'm not quite sure if I had this issue with Ubu...

Linux SDK 0.2.4 Tracking broken. Fine on 0.2.3.

Running Ubuntu 12.04 LTS, 64-bit.I have been happily using version 0.2.3 of the Linux SDK, and it is still working fine, but I have a problem with version 0.2.4 of the SDK.When using version 0.2.4, the tracking is basically broken when running the Oc...

Head tracking too sensitive

Is there a way to adjust the sensitivity?My unit seems to have too much, as even a minor head movement will cause the image to stutter? Is there a some kind of problem in the sensor?

ahahto by Level 2
  • 5 replies
  • 0 kudos

Help with clouds

So there is this issue with clouds made with particle systems always following the rotation of the camera, which makes some of the cloud systems which use billboards difficult. Especially if you want close-up, fly-through style.SilverLining has also ...

Rift HDMI Cables "Issue"

I wanted to report that I had issues with the cables that shipped with the Rift, or more accurately, I had trouble plugging the cables into my video card port. The HDMI plugs that are in the Rift dev kit have pin 19 (the hot-pluggable pin that is opt...

tlopes by Level 2
  • 3 replies
  • 0 kudos

SDK 0.2.3 - Windows XP Compatibility

The use of SHGetKnownFolderPath in OVR_Profile.cpp makes the SDK incompatible with XP. Since I'm not using the profiles yet I was able to run my app in XP by just commenting that line out.Any hopes of having this fixed or is Oculus not supporting XP?

AngelJ by Level 2
  • 10 replies
  • 0 kudos

Issues with my Rift

Hi I got my Rift delivered last week and have been running it on a MacBook Pro with no issues! I built a Windows 8 based Shuttle with a GeForce GTX 550 Ti Card to have more power and access more games and apps... but am having major issues with the h...

osaware by Level 2
  • 1 replies
  • 0 kudos

Getting double vision

Hello!I'm working on my own graphics engine and I tried to add support for the Oculus. Stumbled on a problem though.I can't get it to focus on objects in the 3D world properly. It's hard to explain but I will try and supply you with as much informati...

Adjusting the Rift to fit my face...

I have had the rift for a few months and love it! What I don't love is the way it fits on my face... Due to, from what I would guess is too much caveman DNA, the fact that my forehead sits a lot further forward than my cheeks. This sad state of affai...

artus by Level 2
  • 2 replies
  • 0 kudos

Unity OVRCameraController BackgroundColor Not Serialized

In OVRCameraController.cs I noticed BackgroundColor was not saving (always reverting to default). In the newest release 0.2.4 you change a few properties to be getter and setters but did not set the private variable to seralized. Here is the fix:[Ser...


Simple question: Is direct-X needed for the Rift working on Windows XP?Regards, CBORNER

CBORNER by Level 2
  • 3 replies
  • 0 kudos

Auto power off?

Suggestion:Firstly, I'm Loving the Rift! incredible.I have noticed a few times now that I have gone to use my Rift only to find I have left on since the last session. One time it was on over night for about 7 hours!Is it worth Oculus thinking about a...

Infinite by Level 2
  • 10 replies
  • 0 kudos

Some demos crash on Mac after changing resolution

Hi,I'm using the latest SDK on a 2007 iMac.Everything was fine for a few days, then I started playing around with the screen resolution and then the issue appeared.When I start Titans of Space, it crashes before the settings screen comes up. I could ...

What's the status of avoiding mirroring displays?

Just got my rift yesterday and I'm still trying to set up my development environment to my satisfaction.I'm developing on a mac and it's a bit of a pain to switch to low-res for both screens (mirroring) before I can run stuff on the rift. What's the ...

Rift EDID doesn't specify stereo bits

I'm working on updating the Community version of the SDK to drop Xinerama support in favor of XRandr and do better identification of the HMD by identifying it using EDID information the same way other OS's do. However, while I was researching EDID pa...

jherico by Level 5
  • 0 replies
  • 0 kudos