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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Invalid ZIP code

I just got a brand new oculus quest 2, and I am trying to buy games, but when I try to add my debit card info, it rejects the zip code. I know for sure it is correct, and I have tried several different codes for around my area, and none of them work....

OCULUS DOWN

I can't play any of my games? The headset only even comes online intermittently? WTH is going on with Oculus?

Account issues

I keep losing my accounts. Apps are disappearing or I’m constantly being logged out of Facebook and when I try to log back in. It says my oculus is already linked. But it’s clearly not because it says log into Facebook

Complaint: Purchased products locked to Facebook account

When I was.... a lot younger.... I made a Facebook, and thought it would be cool to post party pictures and every fun comment I could think of. Many years later, I now no longer want the people I "Facebook" know, or anyone else, to have access to tho...

Horizon World say coming soon

Hello ,I am Amit from india , and i am super excited to play horizon World but i can't download it as it says coming soon, so can u please help fig out where to download it and when?

Ajlife92 by Honored Guest
  • 580 Views
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Oculus is broken?

I can't play any of my games? The headset only even comes online intermittently? WTH is going on with Oculus?

Computer app not working

I recently got an oculus Rift and was excited to play it, I hooked it up and all was fine until the HDMI refused to connect no matter what I did, I left it alone and when to try the next day. I opened up the app and it popped up a message saying that...

Jozeph420 by Honored Guest
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Library apps and account

My games and my new account are missing and it logged me into my old account. All my games are gone i spent over $300 in games for this to happen to me a 2nd time. I need a refund or my newer account i created after the problem i am having again. Ple...

kennykdub by Honored Guest
  • 636 Views
  • 1 replies
  • 1 kudos

Issues with Air Link after v.38 update

Ever since the latest Oculus Quest 2 update v.38 I started having serious issues with Air Link connection.I get constant stuttering, visual artifacts, loss of bitrate. In general it now looks like a compressed YouTube video. Which is sad because it u...

Oculus link

Hey guys, so I'm trying to use oculus link but I don't have any USB 3.0 ports on my laptop, only USB 2.0. So when I tried to use link on the oculus it just is stuck on 3 dots loading over and over again. Is there anyway to fix this or is it just that...

NEVER PURCHASE FROM THE OCULUS STORE!

So many people have lost ALL their purchases! You’re better off to go Get a laptop. Use Steam or Viveport and have access to top of the line games titles. Oculus will not support you if you lose access to your account. All of your purchases are forfe...

Anonymous by Not applicable
  • 451 Views
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  • 1 kudos

Lost access to Facebook and purchases

My Facebook is unrecoverable. A phone with saved passwords was lost and all account access was lost along with emails. Same old song and dance that Oculus cannot credit purchases to a device which the purchases were made from. If you lose your Facebo...

Anonymous by Not applicable
  • 410 Views
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Oculus error

Today my oculus started being weird. Whenever I tried to playa multiplayer game it would be an endless connecting loop. It wouldn’t say something like connect failed it just kept trying to connect. In addition to this the tracking on my headset seems...

One week since the outage - my Quest is still a brick.

What's the latest? the update of 'Please wait, we are looking into it' is not good enough - how long do you expect this to go on for? I have not had a single update unless I have asked for it and each time I get the same reply. You must have an idea ...

Dont buy Oculus

Got the unit for Christmas, and there was a dead pixel within a month. Contacted support and mailed in in on Feb 1st under request #4451295 have not received a replacement or a refund. Complete scam! The answer I keep getting is we are waiting on the...

Rock7177 by Honored Guest
  • 555 Views
  • 1 replies
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Stold my controller

try to get replacement controller they said yes told me to send mine back so I did then said when they arrived my will be shipped said take 5-10 business day after that its been over month and a half they just told me they are out of stock why would ...

will my rift s auto connect to a vr supported game?

I was thinking to buy a rift s recently but wanted to buy games directly from the manufacturers website. If he game is vr supported and isn't from steamvr, oculus... but instead from orignal websites. Would my vr still connect? Will any game that sup...

musti256 by Honored Guest
  • 849 Views
  • 2 replies
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Resolved! How to watch youtube VR on Oculus Rift S ?

I would like to watch youtube VR on Oculus Rift SIs this possible? It used to be possible with the Deo VR app, but no longer.It used to be possible trough the Steam Youtube app, but that is no longer available.There used to be a workaround where you ...

Solution for unable to install from Rift Store

This is mainly for Beat Saber, but there is an option to download other games as well. I was unable to download the latest version of Beat Saber and kept getting the message "Oculus - Store Notification - Sorry, we couldn't install Beat Saber. Visit ...

Oculus Quest not showing unknown sources.

Oculus quest not showing unknown sources in list of apps after update. The developer mode is enabled even though it was not showing and not allowing to load apk with vr side loader. can anyone help us on this?

audio and mic issues

i updated my oculus app drivers now my audio devices cannot find my oculus mic and audio.

xTuffy by Honored Guest
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  • 1 replies
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Quest 2 Not Turning On; Can't Access Website Support

Tried using my Quest 2 today but it will not turn on. There's no charge light when plugged in (the cable functions fine on other devices), and putting the headset on just causes the backlight to flash briefly on and off. Power button does not work. H...

underisk by Honored Guest
  • 335 Views
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There a bug

Hello my friend oculus account is being deleted after a while but he Facebook account is fine what is happening and everytime we get it back all the game he bought is gone

Pair my headset

I can’t pair my headset. I’m in initial set up. I have an iPhone 12. Everything is new and up to date. Internet is connected and strong. I’ve downloaded. Restarted. Redownloaded. Done it all…what to do????

Quest Link lag issue

Alright so i just got a usb 3 cable to play some rift games on my quest, and as soon as i go into the vr home thingy im already getting some extreme lag. i look around and i start getting 6 fps. im sure my pc is good enough to run this. ive got an i5...

GAYMUR by Explorer
  • 33220 Views
  • 27 replies
  • 0 kudos
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The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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