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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Issues with using PCVR games

Whenever i connect my quest 2 to my pc using a link cable, it tells me "Oculus is not set as the default OpenXR runtime. This might prevent some applications from launching correctly." Then supplies me with a button that takes me to my settings where...

Mik3y2b by Level 2
  • 1 replies
  • 1 kudos

Match 20 meta quest

Good morning, i need help. The company I work for wants to match 20 meta quest 2 to a meta account. How can I do that? I don't have 6 or 7 phones to download the app and connect the 20 viewers 3 by 3, which is the most I can do allowed me to add.meta...

developer mode not turning on

i turned on developer mode a while ago and i just went onto side quest for 60hz and it said i need to turn on dev mode so i went there and tried to turn it on and it said something like failed to connect try again later and i did but it didnt turn on...

Recovering games after factory set up

I was forced to do a factory setup after my oculus kept having issues and now I cannot merge my games. I’ve read through other forums and I’ve tried everything you have suggested to other users but my games are still not with my FB account. i signed ...

Account Issues

Recently, my oculus has shut me out from playing games without linking my account to a meta Facebook account. So, today, I finally decided to go and connect my account. Turns out, my oculus Facebook account my oculus is linked to got banned for reaso...

RKolvic by Level 2
  • 1 replies
  • 0 kudos

Can’t connect to headset

I’m unable to use my VR as every time I start it it comes up and asks me to setup my meta account and horizon profile but when I go in to do it it says I already have an account. It then comes up with a code to connect my headset but when I put that ...

Logitech keyboard support

Hi there,I would like to know if the region-specific layouts of supported Logitech keyboards like the MX keys and K375s are supported. For example QWERTY UK, QWERTY ITALIAN, QWERTY GERMAN etc., and not just the QWERTY US to International US.Thanks.

Oculus Quest 2 Link Audio

Throughout the near year I've had this thing, I've been starting to experience an issue with Oculus link where the Audio will become crackly and pop and I'll be unable to understand what I'm hearing when it comes to anything in oculus link, from navi...

Twd saints and sinners wont start

I got saints and sinners when it first came out, and it has worked fine until now. When I try to launch it, it shows a black screen with the saints and sinners logo with 3 dots underneath it. It stays like this for a few seconds, then I am returned t...

Resolved! Meta Quest Pro: No "Allow Access to Data" pop-up

Hello!I recently bought a Meta Quest Pro and wanted to connect it to my computer and MQDH. I am able to get to this screen: I'm able to sign-in to my device with my Meta Account from MQDH, but when I put the headset on, I never get the "Allow Access ...

Screenshot 2022-12-06 070124.png

Graphics Card Not Compatible

I'm getting a "Graphics Card not compatible with Quest Link. Headset can't be detected or paired." message. I've used my Occulus with this computer for 18 months. Suddenly, tonight I get that message and can't connect. Any ideas on what I need to do?...

Josh_T by Level 2
  • 5 replies
  • 0 kudos

Resolved! Purchase oculus but Facebook disabled

I’m trying to purchase my first oculus but I just randomly had my personal Facebook that I’ve had for 15 years be permanently disabled. If this company is the same one that runs Facebook then why should I purchase anything from them. I would really l...

Meta Quest 2 Controller

Hey, my right controller just stopped working as it doesn't give that vibration feeling anymore, i saw some people that got them for free, how and where can i get this?

Logging in

My uncle died a while back and we have been trying to get his email password but we don’t have access to it nor his facebook account. Is there anyway I can change the email to my own so I could get access to buying games?

Resolved! Walkabout Mini Golf issue with club

Hubby and I just played a game together. His club glitches, twitches, jumps around often when he is trying to putt. Something is wrong. He said it did this the other day also. He holds his club handle perfectly still, not moving, and I can see the en...

Pro controllers wont pair to quest 2

I received pro controllers in the mail today. I followed the instructions for pairing to quest 2 and the lights on the controllers flashed and it vibrated as expected, but never paired to headset. Did the software updates not get released yet to allo...

Resolved! PCVR graphics not good

Hey guys.I just got a Quest 2 and I think I might be having some problems.When playing standalone, graphics look nice and sharp but when I try PCVR it's not as good.I'm using the newest Kiwi Design cable, the one they claim to charge while playing. C...

Warrenty issues

Has anyone been mucked around by Meta Oculus with regards to warrenty? Our headset was faulty was sent back . They sent a replacement that didn't even turn on. Meta sent shipping documents to return thame replacement. BUT for the past 4mths have refu...

Resolved! Need help getting support for controller with stick drift.

My left controller has developed severe stick drift (6 o'clock position on the stick). I have filed a support ticket but I'm not getting any real response so far. This is keeping me from playing my Quest 2 and I admit it is very frustrating. I have u...

Using credit to purchase from meta store

I was wondering what the time frame for receiving a credit back to my meta account when requesting a refund?It was a split payment of credit card and meta referral credit. The meta referral credit is the one I would like instantly if possibleThe refu...

missing games on app

Did a factory reset and none of the games I purchased are showing up on the app or the device. I am using the same account and logged in with FB. I have receipts in my email for all the games purchased, but everything has disappeared.

Anonymous by Not applicable
  • 4 replies
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