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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2622 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

DK2 HDMI not plugged, disconnect frequently

Hi, i'm not sure if this issue is the same as black screen issue, thus i'm, making new threadI have DK2, and so far no issue, but i believe since the oculus microsoft certificate date patch, suddenly my dk2 keep frequently disconnect and reconnecting...

uswin by Explorer
  • 370 Views
  • 1 replies
  • 1 kudos

Can't play steam vr games

Hi, so I get a message on my oculus rift headset saying unknown game. Now I checked the box that should allow me to play that game in the settings but nothing has changed. Please help. Thanks.

Touch controllers turning on for no reason?

Does anybody have any ideas as to why my touch controllers keep turning on for no apparent reason at all? It's killing my batteries that they appear to keep turning on every time I start oculus home, 90% of my VR play is Elite Dangerous so they barel...

3rd sensor cable length?

So im redoing my setup, and I picked up a 3rd sensor on sale that came with a 2.0 16ft repeater cable. This sensor will behind me on the ceiling about 7ft behind me in the corner. Now ive done some rough playing with the length and basically i have t...

Brotaoski by Honored Guest
  • 118 Views
  • 0 replies
  • 0 kudos

Instalation Tool Not Connecting

Hi, I just bought a Rift, and when I download and open the Oculus startup, it shows me the first page. I click Let's Go, and it takes me to the Terms and Conditions. I click Agree, and then it tells me that it "Can't Connect. Looks like we can't reac...

Cant Install Oculus Setup/ Home (Cant connect to server issue)

I download Oculus setup from their website, run it, agree to terms, and as it is verifying system setup I get the problem as the title says and the install doesn't happen. Have 65bg free space, tried the bypasshotfix with no luck, tried run as admin,...

CS_Red95 by Honored Guest
  • 289 Views
  • 2 replies
  • 0 kudos

occasionally stutter / judder - Please help

HiI have recently bought an Oculus rift and I'm having perfomance issues..When I play, I occasionally experience "hickups" and stutter, especially when i look around..I'm currently playing the Climb to test it but I have experienced the same issues i...

Anonymous by Not applicable
  • 2536 Views
  • 11 replies
  • 0 kudos

Keep getting run time error after update

Hello all.When everyone got the run error back in March I followed the instructions and my rift was working again. However, lately I keep getting the run time error. If I download the update and reinstall it fixes the problem but I have to do this ev...

Completed update this morning now headset can't connect

I have an Oculus in my VR classroom. The Oculus was working fine yesterday. I came in this morning and it said an update was required. I installed the update and now the headset and controllers won't connect. I get "It looks like you may not have con...

VRTeacher by Honored Guest
  • 141 Views
  • 1 replies
  • 0 kudos

Nvidia Quadro M4000 graphics card

Hi. I have an Oculus rift running fine at home on a Gforce card however my work machine has a much more expensive Quadro M4000 card which I find is not compatible with a rift as I only get the audio feed. Has anyone found a work around to this, have ...

Karpist by Explorer
  • 3207 Views
  • 9 replies
  • 0 kudos

Oculus Beta Freezes Mouse and Keyboard

So I just wanted to post that after a recent Oculus Update that I had USB ports making the Power Down sound and then freezing my mouse and keyboard. I use the Beta option and that was causing the issue. Over a period of 4 days we checked all the hard...

@cybereality: What is "Wireless sync timed out?"

Hi Cyber,On a sidenote: Just got 10.2.x - played through bullet train to check. All good so far.For the question:Sometimes (while the headset is idle) and it also happened after PC restart after the update installed, Oculus Home tells me a device war...

Occasional Brief Stutter/freeze when looking left/right

So in just about every game, I have extremely smooth performance with the exception of one thing: any movement of the head left or right, which can occasionally (typically once every 30 seconds or so) cause a very short stutter or freeze. It is almos...

Dranu by Explorer
  • 1179 Views
  • 14 replies
  • 1 kudos

How Nvidia Ruins the Oculus Rift Experience

If you browse through this forum (or any forum that discusses Oculus hardware), you'll INSTANTLY find threads that deal with Nvidia compatibility issues with the Rift. The current (391.01) and the previous THREE Nvidia driver releases (390.77, 390.65...

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Free Software with Rift + Touch?

Hey Guys and Gals!So I purchased a Rift w/Touch controllers last week, just waiting on it to arrive next Tuesday (damn bank holiday weekend). When I purchased It said I got 7 free games with the bundle, but when I purchased it there was no mention of...

Grogu92 by Explorer
  • 2260 Views
  • 6 replies
  • 0 kudos

Oculus Software Runtime Error Updating Issue Again... HELP!

I have been going back and forth with support without a conclusion. They have told me to contact my security software company. All of my other software on my machine works beautifully. The only software not working is Oculus. I have tried uninstallin...

~~"Can't Reach Oculus Runtime Service"~~

Your Oculus software may be updating. Please wait a minute and try again. If the issue continues, contact Oculus Support.PLEASE HELP ME!?!?!?! I Dont Understand it was working perfectly last night wouldnt you know it my weekend it screws up, just my ...

HDMI wird nicht erkannt !

Ich habe die Rift Software heruntergeladen und installiert. Die Rift Headset wird am HDMI Anschluss nicht erkannt. Grafikkarte ist NVIDIA Geforce GTX 1060. Die Treiben wurden aktualisiert. Ich bekomme folgende Fehlermeldung bei dem Öffnen der Oculus-...

Oculus home back button

Oculus Home back button is not truly a back button... The previous position is sometimes (often) reset to the top position.Can't you make it go back to where you were (scroll position where you left of) always?It's time to fix this.

rh_galaxy by Heroic Explorer
  • 290 Views
  • 2 replies
  • 0 kudos

Visuals Freezing Immediately.

Hello all, I am very new to the Rift specifically and VR in general. After about a week of owning my rift, It has begun freezing the visuals almost immediately in nearly every game I attempt to play. This happens regardless of the source of the game,...

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