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Forum Posts

Resolved! (Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 3 stopped working

The Quest3 stopped working and was left with a fixed image of the outside. It does not respond to any input nor is it possible to turn off the device. It also does not respond to input to reset. My hope is that the battery runs out and he comes back ...

MPires by Heroic Explorer
  • 298 Views
  • 2 replies
  • 0 kudos

Oculus 2 remove original owner as admin

Hi! Can someone please help me figure out how to remove the original owner as admin on the oculus quest 2 I purchased from them so I can set it up with a new account of my own?

My Quest 3 is not turning on or charging

I am trying to turn it on, but no sign appears. Then I put it in charging mode, and the charging light did not appear. I want a solution for this or an answer. Is it not working, or is this something normal? I will show you some pictures.  

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Please Help!!

 Do will they remove my Facebook Account ?? Please answer me anyone! :(((

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Problemas grabación de video.

Buenas, tengo 2 problemas uno es que no se ve en las meta quest 3 cuando grabó un video, se oye pero no se ve. El otro es cuando estoy viendo las meta quest 3 desde el móvil por transmisión no se puede guardar vídeos, graba pero cuando le doy a stop ...

Resolved! Issues with Meta Horizon Home

I think I am missing a step when trying to have my guests fully participate in Horizon Home. As you can see from the picture, although I am able to invite my husband into my Home space, he has no hands. From his perspective he can see the controllers...

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Gear VR problem

Hello there. Is Gear VR completely dead? Tried to install software at my s7 edge, but there's simply no "Download" button. Is there something I can do with it?

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Oculis Rift S problem.

Spoiler (Highlight to read)Spoiler (Highlight to read) Hello guys, before 3 days when i walked out the room i hit cable with my foot and pulled Oculus Rift S headset from the table 2 foot height and it fell down on the floor i didn’t try it or look e...

ajzzi by Honored Guest
  • 143 Views
  • 0 replies
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Quest 3 Facial interface button stuck

I ran into a problem with my quest 3 facial interface today. The left button to space out the headset from my eyes works but the one on the right wont press. This has made my headset unusable, my eyes are way too close to the screen so its uncomforta...

Grelush by Honored Guest
  • 2728 Views
  • 12 replies
  • 5 kudos

Resolved! Black screen on Quest - can hear menu and see with casting

I was playing on my quest 2 and a black screen randomly popped up on my screen to the point where I couldn't see anything or do anything. I tried every solution every one has on the forums and on Google none of it worked not even factory reseting it.

HS0404 by Explorer
  • 11217 Views
  • 119 replies
  • 3 kudos

Quest 2 unable to upload Spatial Video

I’m using an iPhone 14 Pro with the latest Meta Quest app. I have a spatial video on my phone that was recorded on an iPhone 15 Pro Max (air dropped from my partners phone)When I enter the Gallery app there isn’t an option to upload. I’ve made sure m...

Zoiter by Honored Guest
  • 429 Views
  • 7 replies
  • 1 kudos

Resolved! Undelivered product, advice sought!

At my wits end with Meta and their customer support (or lack of).I ordered a headset on Black Friday 2023, which was not delivered resulting in an eventual refund.I ordered a second set on the 13th Jan 2024, which was lost by the courier (Yodel). 100...

solensa by Explorer
  • 630 Views
  • 16 replies
  • 0 kudos

Spatial Video transfer

I have an iPhone 14 Pro Max. It is the phone I use to connect to my Quest 3. My partner has an iPhone 15 Pro Max. I’m able to shoot spatial video on HIS phone and airdrop the video to MY phone with spatial video data intact. However, I don’t get the ...

Jamesley by Explorer
  • 911 Views
  • 11 replies
  • 0 kudos

store credit is gone...

Last night I tried to buy a game with a store credit, but I couldn't because of Oculus error(probably due to a bug in facebook).Now, the store credit is 0 when I checked after the error was fixed.How can I get it back?

shangdao by Honored Guest
  • 1036 Views
  • 8 replies
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Resolved! Quest 2 running slow

So when I’m downloading/updating games or try to shut down my headset, it runs really slow. The tracking is fine, but with downloading, updating or holding the power button it’s really slow. The power menu has a delay and the download speed is 1,4KBs...

a00x0.1 by Honored Guest
  • 8592 Views
  • 14 replies
  • 0 kudos

Quest 3 Stuck on meta screen.

Get my first VR headset the Quest 3. I got home unboxed and haven been stuck at meta logo. I have factory reset it, rebooted, everything. It’s fully charged but haven’t even completed setup can’t get past the download and boot up. What do I do?

BreezyTD by Honored Guest
  • 1525 Views
  • 12 replies
  • 2 kudos

Resolved! meta quest 3 factory reset failed

My two controllers were connected to meta quest 3 according to the app, but they did not respond. So I could not get passed the initial screen of who is using the meta quest 3. Factory resetting the controllers did not work. They are constantly vibra...

Unable to buy ghost of tabor

When I go to buy buy ghost of tabor I am met with a message saying I haven't set up a meta quest 2 would I still like to buy I thought this was a visual glitch so I carried on with the purchase anyways but after purchasing the game it didn't give me ...

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Resolved! Banned for 1 week on Big Scary

I was literally banned for nothing on big scary after I got jumped scared a few times. How can I get this false banned uplifted?

Collaborating Quest 3 not aligned in VR vs Reality

Using gravity sketchTried to reorient both from the same position but it doesnt work.Manually placed the VR glasses where the headset should be in app, but when I moved to the other and reactivated the app it switched location.Also, is there a way fo...

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Melankaya by Honored Guest
  • 151 Views
  • 2 replies
  • 0 kudos

Quest 2 Connectivity issues

Hello there! Now here is an interesting problem for you!- I seem to have no problem running Quest Link for my Quest 2 on my laptop, it runs beautifully.-However, even after installing Oculus software on my friends laptop, to play VR games, the connec...

Kraaven by Honored Guest
  • 154 Views
  • 2 replies
  • 0 kudos

Not accepting my email

Dears I havent used my oculus 2 for awhile , today I turn it onand it prompted me the to open www.meta.com/device on mobile or pc and re-enter the code. So I did, but then It request work email address, I enter my both email but it doesn't accept the...

Quest 3 not rolling back version after opting out of PTC

I wanted to try the new PTC version that came out recently but I didnt know that it would interefere with quest link. After turning PTC off my device didnt update or factory reset and my version is still 62 even after manually factory resetting my de...

Anonymous by Not applicable
  • 827 Views
  • 8 replies
  • 1 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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