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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Guardian lost

Is it just me or does the oculus guest 1 tracking gets worse (more guardian lost errors) with each update? Sometimes several times within minutes.

Referal program question

So I sent a friend a messenger referal back on Nov 30th when they were giving $30 for referal. He just got his quest today but the link he clicks on for the referal says $30 instead of $60 like it is now. If he accepts it will get get $60 or will it ...

app wont start

just purchased and installed beat saber and although it installs wont run just send me back to home screen

Anonymous by Not applicable
  • 350 Views
  • 1 replies
  • 1 kudos

disabled accont

my facebook account has been disabled since april 2020 i have submitted a tickets with oculus team but i did not get any response from facebook untill yet i need my official account back so its more then 19 months i have waiting . any boday update me...

Payment error 1353048

hello I have a visa gift card and was told that it will work for buying games but when I try it doesn't work it says 1353048 ere and it doesn't work on the website app and the Oculus itself please fix this problem I just want to buy games

lapjosh by Honored Guest
  • 425 Views
  • 1 replies
  • 1 kudos

oculus rift games on quest 2

so ive just purchased the quest 2 and was looking for help ive had the rift for about a year and have got a few games like beat saber so my question is will i need to rebuy those games when i get the quest 2 or can i play them straight out the box?al...

PidPlayer by Honored Guest
  • 1845 Views
  • 5 replies
  • 0 kudos

Get video off quest 2 headset and onto mac

Hi! Can someone please explain it like I am 5? How do I get a video I recorded on the headset of me playing a game onto my mac? I have a link cable but it doesn't seem to be helping much. Is there an easy way to go about this? Thank you so much for t...

Game refunds

Hello I have purchased a game but you have taken out the money twice I was looking to see if you can refund the £14.99 thank you

New Oculus Quest 2 + broken store/system = unusable gift

I've been having problems since Tuesday afternoon, this outage will reach 72 hours long this afternoon. It's still bricked; not only can I not buy/download games or videos, but I can't search anything, edit profile/avatar, or really do... anything. A...

V1G1LANTE by Honored Guest
  • 606 Views
  • 1 replies
  • 0 kudos

head set replacement

I got my headset in feb. with the elite strap i know at that time there was a problem with them breaking. I have been careful with it but it broke today . can i still get the free replacement or do i have buy another?? thanks for the help

I cant Update the Oculus software

When I go to Air Link my Headsest to my PC like I always have before. It wont find my Headset. I found that there is an Update for the Oculus Software in the PC app. But it refuses to download or install it. I can click on it as much as I want but it...

Cannot remember the name of an old title

It was an experience for the Samsung Gear VR that began with the VR user in a hospital bed hooked up to a heart monitor. They pass away and then fly through the universe and are reborn on an alien mothership. I think at some point on the mothership t...

Games not downloading

How do I continue my game download because it was download when my wifi went down and now it’s stuck and it hasn’t gone up since and rec room needs an update but it’s queued because vr chat won’t install

Eclipssse by Honored Guest
  • 356 Views
  • 1 replies
  • 0 kudos

Reset GO

Are there Oculus reps on this forum? We have a Go for a couple of years that we want to use again. We lost our Pin and user account info. When we try to buy an app we are forced to enter a pin we don't have so we cant purchase any apps.When we try to...

App sharing

When I try to enable app sharing it says I can't because there is another headset with it enabled. Although the one I have now is a warranty replacement I only have one device listed in my devices. Has anyone ran into this issue and found a solution?

Oculus Quest - Headset not charging

So I have an ongoing issue with the headset not charging, or only charging when it feels like it. It seems to charge when powered off completely, but twice now I have sat watching bigscreen and it just drains. I have read that it wont charge if it ge...

Bad game selection

Is oculus ever going to put actual games on the store that anybody wants to play? Or is it just going to be constant envy of the people that purchased other VR? The store is literally a joke with games for children.

quick19 by Honored Guest
  • 258 Views
  • 0 replies
  • 0 kudos

Blue Light On Rift S Not Turning On

So about 6 days ago, the blue LED on the front of my headset has stopped turning on. This was followed by the error of "DisplayPort Connection not working" and "No DisplayPort connection". I have tried all slots on my graphics card and all USB slots,...

Anonymous by Not applicable
  • 10091 Views
  • 11 replies
  • 2 kudos

cant get any suppor from facebook none at all

i tried multiple times to get supoort from facebook, its like they dont really exist u get no responce on help or forums really, no one knows how to fix someone elses issuse facebook has no one here to monitor anyones issuse, you send in report ticke...

Customer support useless for dyslexics.

Customer support is useless for dyslexics. The only support available is through chat, which for people with trouble reading/typing is useless. No phone support options at all. Do not buy any of their products if the person using them has dyslexia.

Moss : sound cuts off (Moss : le son se coupe)

Hi to all,I'm currently in V33 version of the Oculus Quest 2, with the second update.I tried to play Moss recently and the first time we encounter one of the spheres keeping the castle entrance, we can protect Quill sliding a metal panel.Once done th...

VRSEB72 by Expert Protege
  • 685 Views
  • 1 replies
  • 0 kudos

Please I need to unlink oculus from fb

I have read that in order to access my gear vr I need to unlink my oculus account from fb. I merged them to use my quest 2. But Since then I am not able to use GVR. Even if I want to log in with Facebook it says log in disabled.

did unlinking facebook account ever get fixed?

Why did Oculus make this where you couldn't switch Facebook accounts after you linked it? Very dumb idea what if you linked to your wrong Facebook account? Please make this option available....thanks.

Anonymous by Not applicable
  • 523 Views
  • 2 replies
  • 0 kudos

DISCONTINUED SUPPORT

we need to sue this company for breech of consumer contract. Discontinuing a hardware that supports the software we invested in... if you had a rift S you CANNOT USE A QUEST OR QUEST 2 TO PLAY YOUR TITLES. SO WHEN YOUR CABLE DIES LIKE MINE DID YOU WO...

Phone number for Oculus support

Does anyone have a phone number for Oculus support? I am at the end of my tether now waiting for emails that seem to never come. I just want to speak to someone!

mr2daj by Adventurer
  • 80457 Views
  • 109 replies
  • 21 kudos

Cant load game onto new Dell XPS PC via Oculus App

Hi. I just bought a new Dell that meets all the Oculus link requirements for the Quest 2. That said, it came with Windows 11 which doesn't seem to be supported by Oculus. My son went from all smiles to a huge frown when we installed the Oculus app, b...

atuck123 by Honored Guest
  • 601 Views
  • 1 replies
  • 0 kudos

How to save favorite apps to Explore Saved bookmark

It used to be easy to bookmark an app to the Explore Saved location, as there was always a bookmark icon on each apps details section. Now I am unable to locate it or how to go about adding or deleting from this particular Saved location.Any help out...

Need a hand?

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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