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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta Quest 3s setup trouble
Hi. Recently purchased a second meta quest 3s for the children and having trouble setting up the second one.My wife set these up so I might be missing some info but she downloaded the app on her phone and connected the first headset through it to her...
Beat Saber won't update
I tried updating the game but it says queuing even when I have nothing downloading. Then it just goes back to saying update. I tried restarting the device and uninstalling then reinstalling. I can open and play the game however not online because whe...
Quest 3 connections - Bluetooth and/or WiFi and remote use
Is the connection to the app on an Android phone Bluetooth or WiFi, or both? There are a couple of reasons I ask. I looked at the BT devices my (new) phone knows and the MQ3 is not one of them (unless it's a name I don't recognize). I tried to pair t...
Batman Arkham shadow unable to load into game
I have been having a problem with loading into Arkham shadow on my quest 3s. I have played the game before and never had this problem. I first click the game and I get the logo and three blinking dots. Then it goes all black. Also on the quick bar it...
Will Quest 3 bought from JP covers the warranty in TW?
Bought my Quest 3 from JP but I wonder if the warranty extends to other asian countries like TW, India, Singapore?
Wall Town Wonders
I just started this game. I built the farm and I'm supposed to gather mushrooms from my floor. I spray the spores and mushrooms? appear but I can't grab/harvest them. What's the trick or method of getting them?
Oculus Debug Tool & FOV setting not saving after rebooting
For reasons I won't go into here, I always need the FOV Tangent Multiplier in the ODT set to 1.2 on the horizontal axis. But this resets to '0' every time you reboot. Does anyone know of a way/hack that will lock it to the custom values set, so you d...
Meta app on my pc makes my screen flicker black
Hoping someone can help as I'm lost, when i first got my quest 2 vr it was working fine and when i had to install the app on my pc it was fine, it wasn't until near the end of last year the meta app for pc was making my acreen flickerIt was really an...
Meta quest 3s battery tab snapped in controller
Hi wonder if anyone can help me got a meta quest 3s and that battery tab has snapped inside the controller I can see the little tab am I going to be able to get that out and replace with some more battery covers any help would be greatThanks
Can't see 18+ world's
I've already reached out to Meta help MANY times and thru obviously can't help In horizons the 18+ world's so not show up anymore. They have worked fine in the past. I've uninstalled and reinstalled, factory reset, linked and unlinked fb accounts. No...
URGENT please. All the money i spent is at risk.
Hi everyone. I was wondering if anyone can please help me. Last year I bought my meta quest and played religiously, spent hundres on games and apps. Then I stopped and sold my meta quest. I had recently bought a new one however i need a meta horizon ...
I no longer have access to the email connected to my meta account and cannot change it
My email that was used for the meta account is no longer shown. The email that is now currently connected i have lost access to and removed it. I also have a log of me logging into meta this morning at 7. I did not access my account at that time and ...
Trouble with paring quest 2 with meta app
So when i go on my phone to pair my quest 2 with my phone is tells me to go into the headset and enter a code. yet that code never pops up on my screen. I have the pairing enabled on my quest already. I used to have an iPad that it was paired to but ...
Left Meta Pro Controller
I have been having issues with my left meta pro controller for months. the menu button does not work. So recently I had the bright idea of unsparing it through the app and seeing if that would reset it when I re-paired it. Well this is when I found o...
Poor performance with oculus link
Just got a link cable so I can connect my quest 2 to my laptop and play vr games mainly No Man’s Sky but the performance I’m getting is awful even though my laptop is good. Here’s some info on my laptopi7 - 13620H processorNVIDIA GeForce GTX 4060 16G...
Quest 3s not charging
On the 26th of December I go a meta quest 3s and it was great for about a week then on January 1st (yesterday) I noticed when I went to play it after I had charged it that it was still dead I tried using a different cable I tried leaving it for an ho...
Impossible to send or receive an invitation or a call
Hi !I have a problem with my second Quest 3 that I've bought for my daughter who is 14 years old.When she is the first profile (owner), everything works fine, we can play together, send or receive invites, everything is great.But I wanted to be the o...
Please please please stop SPAMMING my email account with login codes
Every time I enter my email to login you send another spam email that I need to delete when I just want to use password login.Maybe add passkey login if you don't like passwords but spamming codes to my account has gotten out of hand when you start p...
Resolved! Renaming a Quest 3
I have 2 Quest 3 in my account both named... Quest 3!I know that I can use the serial number to deferenciate both device, but it could be much easier to have the possibilities to rename my Quest 3 devices to more friendly names. Thanks!
disabling of my personal facebook account by mistake
"Dear Meta Support Team, I'm writing to appeal the disabling of my personal facebook account, and its shows that (Your Facebook account was suspended because your Instagram account jpkostja_vova_p8zxijpy doesn't follow our rules... but the above acco...
MFA not working for meta business suite (facebook)
I am not able to login for two days already. I am losing money for mine business. Why can I not login?MFA for email, text message and whatsapp code is not working. Everytime it is saying TRY AGAIN LATER.
quest 3 dead pixel
what should i do if i got a dead pixel on my meta quest 3 that i got 11 days ago
Facebook account got disabled due to unknown linked instagram account
I really need help. It has been one month since my personal account got disabled unexpectedly. That account was made way back 2010, I do not want to lose my memories there (pictures and connections to my loved ones), just because of that error. I am ...
Meta Quest 3 512GB not booting up
My Quest 3 is not booting up after Meta splash screen. Screen flashes and goes blank, then shuts off. Battery has full charge, power cycled, and factory reset did not resolve the issue. Please advise next steps on how to fix headset not booting.
Not able to access my oculus account and retreive my games
I have been absent from computing for a number of years, and when i went to go on my oculus my account does not exist anymore or should say my email for account.i have got the new meta platform but al my games are gone,, i cant not contact anybody in...
No longer have access to Horizon Worlds?
I live in the U.S and I have been playing Horizon Worlds for a couple hours a day until yesterday I no longer have access to the app because it's "No longer on the Meta store." My accounts are in good standing and I have no violated any Terms of Serv...
Metacam app crashes.
My Metacam app keeps crashing. To date I have restarted it 4 times and when that didn't work I checked for updates. Everything is up to date. Now I have performed a factory reset and it still doesn't work. When you try to record via the controller, i...
Playing with and messaging friends
Hi i have been having issues with messaging calling and playing with my friends on oculus it was all working fine and now nothing works with one friend we unfollowed each other and now can't find each other again to add back the other shows us as sti...
Quest 2 bad performance in standalone
Hi! I have a quest 2 and I am wondering if I am the only one who have performance issues with it? Like in some game (when using ovr metrics), I see my fps sometimes stable at 72fps but in an other game it could have difficulty going higher than 40 o...
