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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 51766 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Guarantee service

Hello, i want buy oculus rift s in Ukraine, if this helmet will be with marriage, can i to ask from help for you ? And how does it all happen ?

bombur3 by Honored Guest
  • 183 Views
  • 0 replies
  • 0 kudos

Onward VR isnt starting up correctly

I recently purchased and installed Onward. But now whenever I hit the "start" button to play the game through oculus, my lenses in my Rift S headset go black, and the red LED appears in my headset. Rain audio starts playing through my headset yet not...

Occulus Quest cannot connect to pc app

I recently bought a cable so I could use the Oculus Link. Whenever I try to use it, my computer recognizes the Quest and the Quest recognizes my computer, but in the actual Oculus app, it still says I'm needing a USB 3 connection. If I unplug it ther...

Felecis by Sightseer
  • 430 Views
  • 1 replies
  • 0 kudos

"Unable to Add Payment Method" on the Oculus app

So I went to add a payment method to my account to buy a game for my Oculus Quest, and I put in all the info of my gift card, selected "Add", and then a window pops up saying "Unable to Add Payment Method." I even made sure all the info I put in was ...

N1no15 by Honored Guest
  • 1192 Views
  • 5 replies
  • 1 kudos

Does Monitor resolution affect Oculus Performance ?

Apologies if this is answered elsewhere - Ive had a look and cant find anything specific on the forum. Ive had Oculus Rift with Touch sensors for a couple of years working FINE on my PC : Ryzen 3 1300 with 16GB 3000mhz Ram, using AMD Radeon R9 Fury G...

Anonymous by Not applicable
  • 4189 Views
  • 10 replies
  • 1 kudos

Audio Flickering Issue with Oculus Rift S

Recently, I've been having this problem where the audio flickers in and out about every half a second with my Rift S, in other words it seems to turn on and off about every half a second. This started happening after I built a new computer and starte...

Moving Ocuus from the C drive to D

Hi I have run out of space on my SSD so I'm looking to transfer my oculus home to my D drive. I know its a simple question but I have tried everything including the tip about changing the path from c to d on the oculus support page. That just comes u...

NoGimicks by Honored Guest
  • 6510 Views
  • 10 replies
  • 0 kudos

Display not launching

Hi all!Wanted to check if someone perhaps had similiar problems. Bought myself Oculus S and decided to try it out. However, after successful setup I found out that oculus display is not launching, at all. Instead game is launching on my main display,...

Vader Immortal all Episode Crash when i load in

I recently acquired all 3 Episodes of Vader Immortal and i cant play them because after 1 second being in load screen with the spinning sand clock i get sent back into oculus home. I would really apreciate help because iam kinda desperate to playing ...

Rift S driver issue that shouldn't exist

I used my rift for a bit, and went to get back on and then the oculus app was giving me crap about my graphics drivers, I'm on an RX 570 and played it a few hours before the problem happened. But now it won't let me do anything and only tells me to u...

Laptop compatibility question

I tried looking up a laptop on the oculus site, but it maker (lenovo) doesnt make that laptop anymore. So, I went to costco's website and found the laptop below. I'm totally new to VR, I want to use it for flight sim practice (x-plane and condor). Wo...

KSYNflyer by Honored Guest
  • 344 Views
  • 2 replies
  • 0 kudos

Game reservation

I Reserved The Walking Dead today at the morning, but still cant donwload it ... It suposed to be released today and i saw many people playing this game today on twitch but I just cant Donwload from the store, i see just the "reserved", I need some h...

I Have an order number, but no email.

When I ordered my Quest Back in December I got a picture of the order number Since I figured I should've done so. Though, I can't find the email of my order anywhere. I can't see when The order will come in, thought I'm expecting it to be soon. If th...

Can't get any response on a support ticket?

I was sent 2 rift's and charged twice. I want to return one, but nobody has responded to my support tickets. One was placed a week ago today, another placed on tuesday. Anybody work at Oculus?

Duckbait by Honored Guest
  • 293 Views
  • 1 replies
  • 0 kudos

I can't share the files in my oculus quest to PC

Hello,I have connected my oculus quest to my pc and i have the acces to my Oculus quest BUT when i take the video record (taken before) and transfer to my pc, the record is not work...Have you a solution for this ?

sndadm by Honored Guest
  • 587 Views
  • 1 replies
  • 0 kudos

Resolved! Refund broke

I got a refund for the climb i got it with a visa gift card and oculus sent a email saying i got the refund.But 2 days later I still don t have the money back.help

Return policy is not actually honored

I got a rift for the family for Christmas, and bought a bunch of games on the marketplace to try out. Oculus has a return policy kind of like the one Steam has. less than 2 hours of play, or 15 days from the purchase date you can receive a refund. ma...

Faber by Explorer
  • 1513 Views
  • 6 replies
  • 0 kudos

Cant update games, Please help.

Hey everyone. i have issues with updating beat saber, and i really want to update it. the problem is, i press update and i wait but nothing happens.Oculus support please help.or someone that can fix.

Connected but hardware problem

I put in a support ticket to do a replacement for my Oculus Rift S i received on Xmas Eve. I have tried uninstalling it multiple times, restarting it, messing with power management, USB's and my graphics card, updating firmware and Windows 10, whatev...

Procedures for returning defect Oculus Quest

Returning the Oculus Quest because it has hardware issues.What procedures do I need to do before returning it like wiping the whole thing?ie reformat the Quest, unpair the Quest from my phone...etc

Apagado de mandos - perdida de tracking

Hola, necesitaría saber, si hay alguna manera, de que los mandos no se apaguen automáticamente cuando estos permanecen inmóviles unos segundos, al apagarse o dejar de emitir, si emiten, claro están o se apagan, dejan de estar visibles para las cámara...

How do I re-enter router password?

Can’t pair with headset. Installed app; uninstalled app, re-installed app—-same result.I don’t believe my router information is incorrect but I’d like to check. Bluetooth does not find Oculus Go headset.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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