Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 53328 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

"Registration Failed" error

I was working on a sculpt last night, and when I tried to open it again today I got this error message:"Registration failed for [sculpt-name].asset ... Please remove this asset. #peach" (see attachment for full text:)How did this happen? Is my sculpt...

ekubvgq16906.png
Anonymous by Not applicable
  • 545 Views
  • 2 replies
  • 0 kudos

Rift S audio completely dead after less than a week

Reinstalled Windows 10, updated to latest patch, updated Oculus software and drivers, set volume in Oculus menu, set default device in Windows, enabled every obscure HID compliant device, just in case. No audio from the headset either in Windows, VR ...

RGB line suddenly appeared - Rift S

Hi everyone,An RGB line suddenly appeared and it never goes away, no matter what I do.It goes across both lenses, kind of like a "lattitudinal" line. I say RGB because it litteraly looks like it's red / green / blue.I have been troubleshooting quite ...

gab754 by Explorer
  • 281 Views
  • 1 replies
  • 0 kudos

Rift Desktop App freezes at health and safety video

First off; I have used my Rift S for a while without any noteworthy issues. But when I went into the settings today to look up one setting, I came across a setting to disable health and safety warnings. It led me to a page (in-app) where I was shown ...

mxvzcwnii2ka.jpg
Leoronus by Honored Guest
  • 1672 Views
  • 6 replies
  • 0 kudos

Sensor Cant track headset

I wanted an upgrade from the base rift, so I recently purchased the rift s. I set it up and it worked for about 5 minutes then the tracking stopped working altogether. I have followed the following fix recommendations:- USB 3.0 driver update- Windows...

Oculus Link stops Tracking after some Time

Hi im having an issue with my Oculus Quest via Link. After some Time it stops Tracking everything but i still see the Screen and move my Head but the image doeasnt Turn with ist, so i see black everywhere else.Can some one help?Im using the Anker Cab...

Anonymous by Not applicable
  • 5661 Views
  • 0 replies
  • 1 kudos

Problem With An Oculus Product?

Hi all,I've noticed a lot of people asking questions on here that would be better answered by Oculus Customer Support.You can submit an Oculus Support Ticket or chat live with customer service here:https://tickets.oculusvr.com/hc/en-us/requests/newJu...

Cannot install Asgard's Wrath. Install fails at 99%

Hi,I just cannot bring the Oculus App to install Asgard's Wrath. After about ~5 installs where I had to download the *whole* thing again and again, I finally managed to see the installation at 99% - just for seeing another fail message.I have >500gb ...

s4Luux by Explorer
  • 416 Views
  • 2 replies
  • 0 kudos

Bought a Rift S but didn’t get code for Asgard

I bought the unit from Amazon Black Friday weekend but didn’t get the code for Asgard’s Wrath (free till Dec 15). My understanding is all retail purchases get one yet Amazon has no clue about it and said to reach out here. Anyone able to assist?

tmajewski by Honored Guest
  • 353 Views
  • 2 replies
  • 0 kudos

Friends

Since I've had the Rift I've made lots of new friends.....................................thing is..............I've go No way of getting in touch Easily with any of em. Some of em even have faces lol. Isn't about time this forum had a way to communi...

Problems connecting Quest to Oculus Link

I've been battling issues ever since I bought a new PC to link my Quest to play Rift games. The latest issue now, since all the upgrades to the quest with hand tracking etc. I can't connect my quest to my computer. The app keeps saying it needs an up...

STILL WAITING.

I put in an order of Dec. 4th and the money for the package I ordered still hasn’t been taken out. There is so record of my order on my oculus account. Yet I have an order number I’m working with an agent. And nothing?! Any one else dealing with this...

Can't set up My Oculus Rift S

It keeps giving me the message Check connection, I already tried Updating windows 10, making sure the firewall wasn't blocking it, and I've tried restarting my computer, I can't figure out what to do.

Grillbs by Honored Guest
  • 299 Views
  • 1 replies
  • 0 kudos

No sound in Twin Peaks VR

So I have tried to play the new Twin Peaks VR game and I do not get any sound. I get sound everywhere else like the Oculus home and menu sounds for the oculus menu but nothing in game. I have tried reinstalling it acouple times and restarting my comp...

Casting freezes

I am having difficulty casting from my headset to my fire tablet. Casting works for a maximum of 20 seconds before the casting freezes. Are there any fixes to this?

Rift warranty information?

Hi everyone! So I bought myself a Rift CV1 back in February and I've been loving it ever since, however I've been experiencing a peculiar issue over the last few weeks where the HMD display will sporadically turn off. Now it seems that it's given up ...

Meta-xx by Protege
  • 173 Views
  • 0 replies
  • 0 kudos

Password help

Cannot change password and it keeps saying Someone else has this email address!!Please help. Email to cheri@ account which is mine!!

aneyia by Honored Guest
  • 208 Views
  • 1 replies
  • 0 kudos

Robo Recall error

Every time I try to launch robo recall, it gives me an error message. When I click for more information, it reads "Package epic-games-odin failed to launch app" has any one else run into this problem and if so, how do I fix it.

Samsung VR not working with Oculus Rift S

Hello Oculus Community Team,I have recently bought Oculus Rift S and wanted to use Samsung VR app which i am used also on Oculus Go, Oculus Quest (with and without Link). It is a really great VR video app and all my photo/video library is optimized f...

mr_cg by Honored Guest
  • 240 Views
  • 0 replies
  • 0 kudos

Current Limit Throttling

Whenever my GTX 1060 (Lenovo Legion y7000 laptop) is under a heavy load such as when I am playing VR on my Rift S, Intel XTU says my CPU (i7 8550h) experiences Current/EDP Limit Throttling. I do not experience any thermal throttling issues. The curre...

Ordering nightmare

I ordered an oculus quest yesterday. I tried using my usual email addresses but for some reason it recognized them and said I needed a different email address so I used my business email. I placed the order, it gave me an order number and I closed th...

jan_falk by Honored Guest
  • 587 Views
  • 3 replies
  • 2 kudos

Resolved! Update v12 but no hand tracking

I had the v12 update downloaded (or at least just the applications tab) but there was no hand tracking under experiments. After restarting a few times the applications tab was gone and it looked like v11. Please help

Oculus App wishlisting feedback

The other day I was just happily hanging out and looking through the oculus app. I discovered that Vacation Simulator has made it's way onto the quest. I went to heart it and add it to my wishlist and nothing happened. The heart didn't change white t...

Why am I having trouble with the USB 3.0 connections?

So when I start my PC all is good with the rift S but after a hour of playing my tracking fails or my screen blacks out, when I go back to reset my device in my setup, my 3.0 USB connections failed, once I move it around to different ports, I pass wi...

Robo_toe by Honored Guest
  • 195 Views
  • 0 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels