Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Broken controller

Hey oculus, I am a very big fan of the meta quest 2 but unfortunately my left controller ring is damaged. I never get to play because of this. Money is tight right now is there a way I could get a free controller or a very cheap option?

Can't find previously purchased games from Oculus

I can't find previously purchased games that I bought a few years ago, such Resident Evil 4. I'm fairly sure I migrated, but all my previously purchased games are nowhere to be seen. Is there a way to regain access?

Support

My account keeps telling me to provide account details and is saying I might be using an account not for my age everyday I do it and my account still is at risk of being suspended I do not know what to do as my account will not tell me what is needed

meta quest 2 dead after update

decided to use my meta quest 2 yesterday for first time in a while and there was a necessary update, download the update and it reboots showing the meta logo then goes gray screen, I force a reboot and it shows meta logo again then abruptly shuts off...

PapaBenis by Honored Guest
  • 1308 Views
  • 8 replies
  • 2 kudos

Blade and Sorcery PCVR on Meta Quest 3 won´t work

I have recently bought a meta quest 3 and wanted to try PCVR, since my pc is much better. I downloaded the meta pc app and bought the blade and sorcery pc version. I tried playing it with a link cable but when I open the game, the pc runs the menu wi...

So I need help please help of can

So I charge my Oculus 2 than I try to get on to play and the red light on and it said USB updated Mode and its have a list of things saying Boot decive Decive info Factory reset side load updated and power off and my bar that I choose just keep going...

Controller Light Blinking Help

EDIT: before you read this, the problem has been fixed. (look below) Ok so my left oculus quest 2 touch controller is blinking on and off (spelling SOS in morse code). It appears to be paired in the app, but the headset says otherwise. Its been like ...

Left lens not working

Everytime I play for about 30-60 mins my left lens starts flickering black and it does it for about 10 mins then goes black. After about two hours of letting it rest it goes to normal then does it again and I don't know what to do.

Brozz2135 by Honored Guest
  • 1142 Views
  • 9 replies
  • 0 kudos

Project Third Eye- Quest 2- Low memory error

I launch the game, it loads then lags a little bit and crashes and says There is not enough memory to run the game. i have tried everything. i have factory reset 2x and each time i do it works then the next day it does the error again. please help

Resolved! Unable to load profile, games etc. Oculus quest 2

Turned on my oculus quest 2 today and my profile won't load, all my games have disappeared. Quest simply states it's unable to load profile. I tried to fix it with turning on and off my headset several times, confirmed connection to the internet, and...

Help logging back into Quest 2

It’s been a while since I have played on my quest 2 so it logged me out I’m assuming because of the elimination of “oculus”. I’m trying to log back in but keep getting ran in circles. I’m not sure what I’m doing wrong but I’m trying to log into my ac...

Resolved! Update did not fix my headset

The update that bricked my oculus 2 has not been dealt with for me, it worked fine, always kept in its original packaging and up high on a shelf, and was not used frequently. Upon gifting it to my wife, she went and updated it, which bricked it, and ...

KyDa by Explorer
  • 287 Views
  • 3 replies
  • 1 kudos

Is Music Valley Not Suported for Oculus Rift?

Hi All!For the 2nd time I'm trying to find/join the Charli XCX & Troye Sivan concert in music valley (that I keep getting the marketing pops for). When I look for "music valley" in the meta horizons app using Oculus Rift and there is only some custom...

NoMusicValley.jpeg
firstByte by Honored Guest
  • 178 Views
  • 1 replies
  • 0 kudos

headset keeps flaging up about liquid and debri

Headset keeps flaging up about liquid and dedbri when there is no, when im connected to pc with link cable.its getting beyond joke now.. please update software and fix it as its super annoying when playing driving truck simulator games.. Fix this ASA...

com.oculus.vrshell-20241130-204845.jpg
WilsyTN by Honored Guest
  • 381 Views
  • 4 replies
  • 2 kudos

Vr

I never try VR meta Al anyone can tell me, what the first step to do when we want to use VR meta Al ?

Virtual Desktop Issue

Hi all. I've been experiencing an issue recently and can't seem to find a way to solve it. Namely, my virtual desktop seems to randomly freeze, whether while playing a game or just in desktop. The output freezes and holding down the left home button ...

Quest 2 left controller won’t work at all.

Yesterday night i was playing on my vr and it worked perfectly fine until suddendly my left controller stopped working and it wouldn’t turn back on or just pair with my headset. I’ve already tried looking up other ways to fix it but nothing will. Eve...

OllieWoof by Honored Guest
  • 108 Views
  • 0 replies
  • 0 kudos

Oculus not turning on and light not showing

I got my oculus back after a long while, it worked for 2 days but none of the games worked really good or all needed updating, now I tried today after a factory reset and it won’t power on at all or anything not even the light shows, I’ve had it on t...

Oculus pc app says to restart my pc

My oculus pc app says to restart my computer when it is almost done installing.I know there is already a page for this but it either doesn’t work with the quest 2 or I don’t know what I am doing.

Kerrkids3 by Honored Guest
  • 122 Views
  • 1 replies
  • 0 kudos

Factory reset

Meta quest not installing already purchased games after doing a factory reset twice. When I click to install it goes in queue for about 2 secs then goes back to wanting me to hit install game again. Since the reset I can’t get any of my purchases to ...

Twitch64 by Honored Guest
  • 100 Views
  • 0 replies
  • 0 kudos

Extreme blur on just one lens?

Good afternoon, I recently started using my Quest 2 and noticed that my left lense's "blur area" is way bigger than on the right side. There is a tiny sweet spot that has sharp vision, but it makes it borderline unusable since I notice it when having...

Zaxora by Honored Guest
  • 3923 Views
  • 6 replies
  • 1 kudos

Quest 3 Dead and Not Charging

So I've had this quest 3 for around 3 months and I was on it a couple hours ago and it died to low battery. Nothing thats out of the usual. I went back to play again after a couple hours, and it hadn't charged at all. The charger wasn't damaged or an...

Duckdabro by Honored Guest
  • 166 Views
  • 0 replies
  • 0 kudos

Gorilla Tag Keyboard

I can’t type on my keyboard in Gotilla Tag and the room says you can not use the private room feature right now. Why is it saying this and can I fix it? I already deleted the game and re downloaded it.

Quest 3 controllers going to sleep too quickly.

The controllers frequently go to sleep within seconds, in the hand, while using it. Is this supposed to be a feature? If so, for whom? Whose life is this supposed to enhance? Is this feature being addressed as an issue? Could a toggle be added in the...

Meta Quest 3s controller not pairing

i got the meta quest 3s for christmas ( under 2 weeks ago ), and while trying to play today i realised the left controller had completely stopped working. i tried every trouble shooting method and nothing worked, it has seemed to of completely died. ...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Solution Authors
Labels