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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus App Failing to Install

Trying to download the Oculus app onto D drive. No way to change the drive (even though the help center says you can). Moved items off C to D in order to make space for the download. Oculus app will NOT download and complete the install. Please advis...

Broken wrist strap slider

So, I’ve had my quest 2 for about a year, and my wrist strap slider that you use to tighten around your wrists broke. Does anybody know any replacements or ways to fix this? Thanks

Not a good start

I would would like email from owner to vr headset, I bought bundle with resident evil 4 and iv tried using code and searching and everything, there no way to do it, if spent 2 hours reading and trying, seems many others are having same issues, not gr...

problems with mobile app or mobile

Hi. I have a problem connecting via phone. I checked the things it advised me but nothing helps. it always asks me for a 5 digit code and then searches for it until it tells me something went wrong. There is probably a problem with the app or my phon...

Population One for Quest 2

Trying to order Population One as a Christmas present for my son who has a Quest 2, but it doesn't appear for purchase in the App Store - only some of the add-ons seem to be able to be purchased. He specifically asked for it for Christmas - how can w...


Since I'm not the only one complaining about the out-of-stock controllers, I'm going to open this topic. After buying a QUEST 1 on amazon about 14 months ago, I find it scandalous to have to put this one in the trash because I can't find a replacemen...

WebXR support

Hi.I'm a developer using Unity and lately threejs, react three fiber. I would like to know if there is any roadmap or if it is already in the works the support of features such as passthrough, sdk and eye tracking for webxr. thank you

MIDI input device

helloIs it possible to Input a midi device with cable or bluetooth to Oculus Quest 2 ?I have a Unity plugin that builds for android and it can recieve the MIDI inputbut When I try the same on Quest 2 it does not show input devicesMaybe there's some w...

Muszti by Level 4
  • 4 replies
  • 0 kudos

Lost oculus 2

Can support help. Ive lost my oculus 2. I don't think its been stolen. I cant find it anywhere. Is there a way to see if its been used by anyone else. Has it been stolen.Mike

Resolved! Why can't I install even when I have enough space?

So I'm installing my oculus software for the first time and it tells me that my drive doesn't have 15,7 GB of data that the software requires so I google it and I found this so I try it and the user accoun...

I would like to get sponsored by Meta

I want to get sponsored by meta bc my dad bought me a meta quest 2 until the meta quest pro was released I asked my father to buy me a meta quest pro & he said no I annoyed my father for it & he still said no so that is the reason why I want to be sp...

Air link not working

Hello, air link (wired or wireless) on my quest 2 isn't working. I have an Intel Core i3, 16gb. of ram, and an AMD RX 6400. I have installed new display drivers, updated windows, and updated my headset. It has never worked for me. It has always given...

Developer mode just doesnt want to turn on

When i tried to sideload a game called breachers, side quest was saying I don't have developer mode enabled. At first i thought "That's weird, I've had dev mode since I got my quest and now it stops working?" after that i went into the app, tried to ...

carbon footprint of vr

Hello there.My name is Senay Urgen. I am currently pursuing my master's degree in architecture at Tobb University in Turkey. My master's thesis is focused on the investigation of the carbon footprint of architectural education, with a particular emph...

Resolved! Not recieved $30 for referring family member.

I emailed my referral link to my daughter's email account. Opened the link and set up her account myself. Today her new oculus quest showed up and i finished setting up her as being the primary profile on the new meta quest headset. On either of our ...


How do I create a pin? Not reset one, how do I create one?

Daypit by Level 2
  • 1 replies
  • 0 kudos

Left controller wont function

Recently updated the software on my Headset, during which time everything was going well. However after the update was finished and the two controllers I have finished updating as well, my left controller no long functions in any way aside from being...

Quest Pro hissing noise/audio problems

I noticed a thread on Reddit with a lot of people having the same issue I am. I have 2 Quest Pros, both make a static "hissing" noise whenever playing audio. It is not dependent on volume, both headsets are brand new. Tried factory reset, newest upda...

laslen by Level 2
  • 15 replies
  • 3 kudos

The Walking Dead Saints and Sinners

Is there a way to delete a saved profile?I was attempting to load a profile from the first game into Retribution, and it auto loads Profile 2. There is no option to load Profile 1. Profile 1 is the game I had more progress on.I was looking for a way ...

Firmware update for left contoller not working.

My left controller continuously tries to do a firmware update but when it gets to 95% it starts back over and repeats that three times. After the third time it says error try again or contact support. Now my headset only picks up the right controller...

Graphics card not supported on Oculus Quest 2.

Airlink from my Oculus Quest 2 has never worked, but today when I decided to try again I got a message saying my graphics card (Intel(R) HD Graphics 620, I think) isn't supported. I did this after updating the app's driver on my laptop, is there anyt...

Quest 2 keeps losing 5GHz wifi! Keeps disconnecting

After a while of use, my Quest 2 will all of a sudden say it's not connected anymore, and when I go to wifi, all the 5GHz networks are now missing! I then only see the 2.4GHz networks. A reboot fixes this but it's happened over 3 times now. Is this a...

Right Controller wont turn on

My right controller for my Quest 2 won't turn on. I've attempted changing the batteries, the battery brand, restarting the headset, etcetera. Any help or battery brand recommendations?

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