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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
I got hacked and disabled
Hello, I got hacked last week and the hacker posted some crypto content that goes against Instagram community guidelines. I managed to get back to my account but I couldn’t remove his meta account and email cause it required me to get a code from his...
Resolved! Nvidia GeForce RTX 4070 GPU not compatible with Oculus Software
It seems that many people that have bought the Nvidia GeForce RTX 4070 GPU (to run the Meta Quest 3 VR headset) are having compatibility problems with the PC Oculus Software app. The Oculus software says that it "doesn't meet minimum requirements" wh...
Miracle pool Can’t release ball from ball in hand
I have miracle pool and when I get ball in hand I can’t release the ball onto the table to continue. Any tips? What am I doing wrong?
Resolved! You aren't able to create an account based on the information that you provided. Child's Account
Hi,I believe it's possible to set up a child's meta account and link it to my account with parent supervision.I've got so far as to enter his email address and name, but when I've entered his date of birth I'm getting the message:"Something went wron...
Unable to Verify Mobile Number During Developer Account Registration (Rate Limit Error)
Hi,I'm trying to register a Meta for Developers account, but I’m getting stuck at the mobile verification step. After entering my mobile number and requesting the SMS code, I received the code but when I try to input it, I get the following error mes...
Resolved! Locked out of account due to 2FA phone number gone
I recently moved to a different country and got a new VR and I wanted to log in using my old account but then I realized I could not because whenever I tried logging in it would ask me to get a message called from my phone number and since I'm in a n...
Förmedla kontouppgifter senast 9 maj
I en veckas tid får jag popups och mail om att förmedla kontouppgifter innan 9 maj som bevisar att jag är över 13 år, annars stängs kontot. Lade in ett VISA kort, det drogs 1 USD och fick tillbaka som lovat från Oculus. Men det fortsätter att komma p...
Resolved! Ghosts of Tabor Not Launching
I recently preordered ghost of tabor and downloaded yesterday on release and since it’s release yesterday I haven’t been able to get past the loading screen as it comes up with an error: (http error 0, login failed) I have reinstalled the game 3 time...
Suspended account
My son notified me our occulus headset wasn't working. It says I needed to login. When I attempted I get a message to contact our support team. " Your meta account has been suspended because your account doesn't follow our community standards or othe...
Unable to install Anshar 2 using Oculus PC App
I tried multiple times, rebooted, reinstalled the Oculus app, verified I have plenty of drive space. The Install gets to about 80mb and then fails. I found a similar post from years ago which is very similar but applies to Gear VR. It was fixed and i...
PTC v76 - Quest 3 still not fully charging, continued from v74
https://communityforums.atmeta.com/t5/Get-Help/v74-Quest-3-not-fully-charging/td-p/1290989Issue persists on PTC v76, attempted all suggested fixes to no avail, headset will not reliably charge past 75%, and the following does NOT RESOLVE IT:Factory r...
universal menu
why is it when i press the oculus button, it just makes my screen go away and not pull up the universal menu? and also i cant create another account at all!
Can't use my +86 phone nember to receive SMS verification code
When I registered ouclus using a +86 phone number to receive SMS, everything was fine. Now I want to change some of my settings, but I can't use my phone number to receive verification SMS, and I didn't bind two-step verification when I registered. H...
Meta Horizon Profile with no Email
I have a meta horizon profile that isn’t attached to an email or a meta account at all. How in the world do I add one so that we can buy games again?!
Can't Set World as Visible to Public
I've got my world to a point where I'd like to "release" it, but in the Desktop Editor, I am unable to set the world as "Visible to Public": The option is greyed, with no notification or guidance as to why. Does anybody here know why this is?
Storage Check
Could someone help me determine what storage capacity my oculus has? KW49CM
Resolved! Unable to get support for Quest3 - "We couldn’t find any devices associated with this Meta account"
I tried contacting support to get help for Meta Quest Link issues, but I encountered a strange issue.First, the support page said "We couldn’t find any devices associated with this Meta account."I clicked "Verify with another method" and entered my s...
A way to pull or push the browser while in theater with the joystick
Hi Community:Is there a way to pull or push the browser while in theater with the joystick, like the way the youtube app does it?The holding and dragging the screen is a challenge to keep the screen not skew.Any help will be much appreciated. ARROWS
fb account hacked and now insta and fb are disabled
hiiii my fb account was hacked and then disabled and because my instagram is linked to my fb, that account is also disabled. I was never given a chance to appeal the decision and I now can only "download my information". is there some way that yall c...
PTC v77 V76 broke Wifi Downstreamspeed for higher bitrates on Quest Pro, bug carried over to PTC v77
Wifi Downloadspeed on Quest Pro is still broken, my Quest 3 is nomal (1600mbit/s), as show in my test, all are on same network with 160mhz channelbandwidth (it does not matter if i use a wifi 6e oder wifi 7 wifi-ap/router, i have tested both, wifie 6...
Second hand meta quest one wont finish set up
I purchased a meta quest 1 from a friend and it says its paird to my phone and pais the controllers amd shows the safty video, but on the device its self its stuck on the screen that says to go to set up step 2 on mobile device. Witch i have already ...
Used Oculus Quest 2 now locked to a business organization – was working fine before
Hi everyone,I'm dealing with a frustrating situation and would really appreciate some insight.I purchased a used Oculus Quest 2 (consumer version) back in October 2021. At the time, the seller had performed a factory reset, and I was able to create a...
Update faliure
My Meta Quest Oculus 1 is not working as intended. When I setup the headset in the app and connected it to the wifi, it made one update. now, when I turn on the headset, it shows me the "continue in app" screen, and at the top, it says "update 1 of 2...
Resolved! Quest 3 stuck in an update boot loop
I own two Meta Quest 3 devices with Meta Warranty Plus coverage. I am experiencing the endless boot loop with one of the devices as described in the following threads: https://communityforums.atmeta.com/t5/Get-Help/QUEST-3-STUCK-ON-LOGO-AND-DOESN-T-S...
URGENT: Ray-Ban Meta Smart Glasses Stuck as “Already Registered” – Can’t Pair in Meta View App
Hi everyone,I bought a used pair of Ray-Ban Meta smart glasses, and the previous owner factory reset them and removed the device from their Meta View account before sending them to me. I’ve also repeated the factory reset several times using the offi...
My controllers are connected but when i get on my headset, they wont track.
Everytime I get on and wait for the controllers to track they just won't track at all. They're connected to my quest 2 but they're not tracking. Not to mention these controllers are also pro controllers. Does anyone know how to resolve this issue?
stationary boundary changed in v74 - please revert / fix
Since v74, the stationary boundary has changed. Instead of a blue circle on the floor, there is now a white boundary, which, however, barely detects when you leave the play area. This makes many games unplayable (for me and many other people, see num...
When will meta update the oculus app to support the AMD 7000 series GPU's?
This is ridiculous. These cards have been out for almost 1 year. Every single 7000 series card can more than handle PCVR. Why is it that Meta has not optimized oculus feature to work with the 7000 series? I am sorry that I could not afford a high end...
Reactivate my meta account
Dear MetaIt us now over a year since my son who is now turning 12 used his meta quest account. It was suspended I uploaded my ID twice and got noreply.I don't know why it was deactivated in the 1st instance and was so disappointed at the kick of clar...
Quest Link freezes when charging headset via wall adapter
Hi everyone! I recently bought a Quest 3 mainly to play Assetto Corsa, and I've been using it without issues with a generic Link cable. The only downside was that the cable doesn’t provide enough power to charge the headset during use, so the battery...
