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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 37 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! is it possible to use airlink with a low end laptop?

I recently got a oculus quest and I always wanted to try Air link. The only issue is, the laptop I use doesn't have a great graphics card. I'm here asking for help if there is any possible way to use airlink with a low end laptop. I'm willing to spen...

Resolved! Can no longer invite or join friends on calls

A couple of days ago after my headset updated, I no longer had the option to invite friends to calls, nor can I join calls or even see when my friends are online. When I go on to ‘People’ the option to invite/chat isn’t there and instead it takes me ...

Controller tracking issue

Hi there,I appear to be having an issue with my Quest 3 controllers, where when they are placed down they continually lose tracking.I am using them in a well lit room, with no reflective surfaces, they have new batteries, and I have reset them and ch...

Tigaaarrr by Honored Guest
  • 6 replies
  • 0 kudos

Not receiving confirmation code for business account

There seems to be no way to submit a support ticket so I'm forced to post this here. The "submit a support ticket" link take you to a useless looping dialog tree and that is enraging. I'm trying to confirm my business account, but the confirmation co...

no9999 by Honored Guest
  • 6 replies
  • 0 kudos

Meta 3 and 4060ti incombatibility? Help pls

I got a Meta Quest 3 to use mostly with my PC. More affordable and read a lot of suggestions for it with PC. However it is super laggy and the air link says that my PC is not compatible. I read similar posts yet Meta responds by sending them to the c...

Mbk6452 by Honored Guest
  • 7 replies
  • 0 kudos

Meta 3 headset melted when on charge!!!

My headset was on charge using the official charger and it nearly caused a fire while melting the front cover of the headset!! This was 2 weeks ago now and not getting anywhere with the Meta Support even after it was escalated. Any advice? 

Addiwoo by Honored Guest
  • 6 replies
  • 0 kudos

Day 2 using quest and 1x hand ctrlr glitching

Less than 48 hrs into my VR journey and the RH controller is glitching - so it just virtually spins and points everywhere when I pick it up. The LH controller works fine. I’ve tried recharging, turning off/on, confirmed I’m not missing any updates, p...

Lono95 by Honored Guest
  • 8 replies
  • 0 kudos

Resolved! Cloud

Need to do a factory reset, but headset won’t stay on due to battery issues. How can I save games to the cloud on either the computer or phone app.

Resolved! Can No Longer Launch Quest Link Either Cable or Wifi

Get the 3 dots of death instead of the old Rift interface. Worked fine 6 hrs ago. Have several notifications in the desktop app Meta Quest Link that there may be an issue and to click on the notification to go to the Quest Link support page. Click on...

Files of my mom that died on my Quest but forgot my Pattern.

Hello, over a year ago, we put some VR footage of my mother that we made with our VR camera. After she died, I looked through all of my computers for these files and realized that they are on my Meta Quest 2. I excitedly charged it up, and was in sho...

FamBitMe by Honored Guest
  • 0 replies
  • 0 kudos

Quest 3 - Won't boot past Meta logo

Hi, I will try to be factual as much as I can Because this story has impact to my mental health and the way Meta is managing it in customer service is unacceptable 4 December 2023: bought a "brand New" Meta Quest headset 3. 8 December 2023 : I have r...

Ainov8 by Explorer
  • 9 replies
  • 1 kudos

No Command

I am having trouble with factory resetting the Meta Quest 2. The main issue is that every time I try to go to the factory reset screen it just shows a "no command" I've tried just about everything I can think of. I can't reset it on mobile, I've trie...

Meta for Business: Cannot Sign Into Work Account

Good afternoon, I operate a business using Meta Quest 2s for VR training. I'd like to set my device fleet to Kiosk Mode, however I cannot seem to log into to access the Device Manager. I have a registered work email with APEX Innovation...

Can't login with Facebook account

TL;DR - can't login with my Facebook/Meta account anywhere, IDK what to doWhen I got my quest 2 ~3 months ago, I made my account and logged in with my Facebook account. When the Meta account update dropped (I think), I checked my people tab on the qu...

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Multiple headset

I have three headsets. I'm trying to get each headset to show all 3 users. The admin device show the 3 users. The other 2 headsets show 2 users. How can I fix this.

Resolved! Referral credit not working

Hello, so me and my friend have done the referral but we haven't got any credit. Could this be because they live in the US and I live in Europe? Or is there another reason?

ItsSp1ke by Honored Guest
  • 45 replies
  • 0 kudos

Resolved! Provide your account details or account will be suspended

When I follow the link in the email (or from the Meta Quest app), I am taken to, I login and am simply presented with my Account Centre details. I am not given any options to verify my account. I can provide DL or passport to prove my n...

Metaldev by Honored Guest
  • 11 replies
  • 0 kudos

Resolved! Unable to perform Factory Reset

Sooooo... I've only had my Quest 2 for 6-8 weeks. Recently, I started having issues where each time I boot the headset, it says "Lost Tracking"... yadda yadda yadda. I am able to work around this by simply waiting until I get to the main lobby, go in...

Quest Link can't find my PC

All worked fine until yesterday evening when suddenly my oculus could find my pc ive tried rebooting etc. Anyone had this issue before that had it fixed?

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

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