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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cannot install Oculus PC App

"Can't Connect. Looks like we can't reach the Oculus server. Please check your connection."I have tried deleting everything oculus, I have tried booting without secure boot. I have tried having my friend send me their installed folder and it won't up...

Quest 3 goes to sleep during gameplay

I am transitioning to Q3 and have a problem. When I adjust the tilt of the headset, the screen goes to sleep and the mic turns off. This happens in game play, which is obviously unacceptable! I’m using newest quest 3 update and bobo head strap for Q3...

V3w3 by Honored Guest
  • 14 replies
  • 0 kudos

Air link not working

So i went to old posts and solutions but nothing works. At this point i have my firewall completely off and my networks set to private. Its been working for almost a year now it just stops. The only thing i can think of is the ip on my computer and i...

DarkTDW by Honored Guest
  • 2 replies
  • 0 kudos

Do Not Buy! Stop the insanity. Zero Support

Since Meta decided everyone needed to supply ID, I have not been able to get back in to my device. I supplied my Canadian ID equivalent though the system clearly was only set up for American ID types. I've uploaded 2 different pieces multiple times a...

Pin not resetting

Hello, I’m trying to reset my pin. I get the email with a link and once I put in new pin and then follow up with confirm pin. I get a error message on the bottom. The error message says (something went wrong. The link to this page is incorrect, or it...

Display port Connection Failing

So, I just got a new PC and i started playing games in VR but randomly my screen would freeze then turn black for about 10 seconds then turn back on and on some games when it turns back on id have to restart the game. My oculus app says my display po...

Resolved! Quest Pro controllers giving overheating message

My quest pro controllers were working just fine for a few days. Now after about 15 mins of using them i get this warning saying they are over heating and to put them down and dont charge them for 30 mins. So i do that and in about 20 mins they do it ...

PiperHawk by Honored Guest
  • 255 replies
  • 9 kudos

Quest 3 Repeatedly Making Me Sign In

I got a Quest 3 for Christmas and haven't had problems till now. When I turn on the headset, it shows the thing with the phone on the left and asking you to go to and use the code to sign in. I did it the first time through the Meta Q...

Resolved! Locked Out of My Account F2A quest 3

i'm writing from a new profile since my orignal one is locked. I’ve been locked out of my meta account due to having 2fa enabled via quest authenticator iv'e reached support, uploaded my id, and recieved a reply my details doesn't match up since my n...

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did not get referral

Hi I did get Quest 3 today and linked it with my account which was setup after clicking ref link from my father (Redacted) went through whole setup, linked device but store doesn't show any bonus money to use for games. I asked for new referral code ...

Need some help with finger tracking on quest pro setup.

So I just ordered a Quest Pro, because the idea of having face tracking, eye tracking and the ability for people to see when I am looking at them, and talking to them totally appealed to me in games like vrchat, which will be my main use for it, so I...

josefha8 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! Can't log in Oculus Quest 2

Username: Informalfrog My Oculus carried out an update today. On completion of the update I was logged out completely. I had previously set up my account (early Feb 2022) using my Facebook account (I only have one). When I enter the details (which I ...

Asgards Wrath 2 can't select the current cosmic event

I just purchased Asgard's Wrath 2 about a week ago. There's a current cosmic event going on but when I place the pointer over the first one in the list I can't select it by pushing the A button (or any button for that matter).How can a start the even...

mrezz by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! Can't log in & can't contact support

I feel like I am hitting my head against a brick wall so I hope someone can help.I had an old Oculus account from years ago for my Rift CV1. I noticed an email the other day saying that the account would be deleted on 29th March and that if I wanted ...

gorilla tag not entering public lobby

I play on quest 2. I've been away from home for 2 weeks and when I came back, I turned on gorilla tag, jumped out the stump, waited a few seconds like I usually do, and nothing happened. I didn't enter a lobby. I restarted my quest and uninstalled an...

Resolved! Can only see top half of 8 digit code

Headset gives an 8 digit code and asks to log in on another device and input code. However can only see top half of 8 digit code. The characters are cut in half. We have tried to guess lower half but not successful.

monke.309 by Honored Guest
  • 35 replies
  • 3 kudos

Quest 3 not working with quest touch pro controllers.

just bought the controllers they just keep saying updating zero percent forever. i have done all the trouble shooting i could find like restarting headset, resetting controllers, re syncing controllers, syncing one at a time too see if they would upd...

Jursh88 by Honored Guest
  • 4 replies
  • 0 kudos

Quest 2 link not detecting

So basically im running the latest version of oculus app on my pc and my oculus is having the latest update as well, but when im trying to connect my pc and my quest with my 3rd party cable it searches for a pc forever. Thanks for any advice. 

VRGerii by Honored Guest
  • 5 replies
  • 0 kudos

Resolved! wishlist is empty

I use FireFox on Windows 10.I am logged in in the shop, I see my orders and when I go to games I see which one I own or which one is on my wishlist.But when I click on wishlist it's empty.It was working before.

PTC v64 - Passthrough Quality.

Passthrough quality is definitely improved in terms of reading text including my phone screen, power there is now a stutter motion blur when moving my head and also my kitchen lights cause a flicker, I presume due to a slower shutter speed. Overall t...

LeeMagnum by Honored Guest
  • 1 replies
  • 1 kudos

Help emailing support to send required information

Hope someone can help.I purchased a second hand quest 3 from a normally reliable retailer in the UK. Days later, my son receives an email suspending his account. With much difficulty, he manages to raise a ticket. He was told the headset was reported...

NPCGrog power abuse

I went to give this guy a hug in Horizon and he got all angry and banned me for 2 hours. Isn't that the reason for personal boundry limits is for when people don't want to have others close to them? Is a completely unreasonable ban and he shouldn't h...

Resolved! Meta Quest 3 Right Controller Meta button not working

I just got my Meta Quest 3. My right controllers meta button is not working.All others button "A" , button "B", Thumbstick, Forefinger button and middlefinger button are all working. Tried to reset & repair the controller and also replaced batteries....

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest