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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

How to upgrade from the Quest 1 to Quest 3/3S and get the Quest referral bonus (and game)

Someone posted asking if it was possible to upgrade from a Quest 1 to a Quest 3 while still utilizing the Quest Referral Program. There is little to no information on if this is possible for the dozens of us who still have Quest 1s and want to upgrad...

Facebook account disabled unfairly and wrongfully tried and convicted. Anyone experience this?

Quest 3 black lines

Like the title said, just got this double black lines. Its pretty noticeable when u play bright videos, does anyone have the same problem? What should i do about it? 

Horizon Meta Worlds loads starter island, but that's it - both native & via PC Link

Meta Quest 3The problem: Horizon Meta Worlds only loads the starter world. You can see the city in the distance, and birds flying. But then nothing - you can wave your arms, but none of the buttons do anything and you can't go to any worlds. All you ...

Verification failed and account suspended

Hi can anyone help?anyone out there from Meta? i have been going around in circles on this system. last year i received tons of emails saying i had to verify my account, i did this with tons of cards and ID and nothing was accepted. i gave up as my d...

Can't disable Xbox controller from interacting with my headset

When a controller is connected to my PC while using (wired) Oculus Link and I am viewing my monitors from within the headset, there will be a dot on the screen that follows my head movements. If I press 'A' on my Xbox Elite 2 Controller, it will act ...

mic not working with airlink

I recently got into using airlink but ive realised that theres no mic input . Im using the oculus mic , i have iot all set to use the mic in the headset and its not working?

Meta Quest Link and Photoshop

Hello all! I've spent the past two days pulling my hair on this issue:I have a reasonably powerful laptop (i9 from 2020 and RTX 2070, 32GB of ram, hundreds of GB on scratch disk) and Photoshop generally runs extremely well, except when meta Quest Lin...

Meta Horizons Music Valley Aurora Borealis or Nothern Lights effect turn off

Is there a way to turn off the Northern Lights or Aurora Borealis effect in Music Valley? It really gets in the way of watching the concert I want to see.

Resolved! I don't have a type-c port on my PC

Hello everyone! I'm planning to by a Meta Quest 3 but I don't have a Type-C port. Is there any problems if i buy adapter to connect it through USB 3.2 Type-A adapter?

Received new meta quest 2. Since I had to return the first one because it was damaged.

I had to get a replacement meta quest 2 because the first one was damaged. Now the new meta quest won't let me in to set it up. Please someone help 

contractors showdown fatal error

contractors showdown fatal error！I cannot run the game normally, contractors showdown

Bug report: quest software stuttering on latest windows 11 update

i finally found the source to my previous post, in short i said that the quest link or airlink apps stuttered a lot, well, i realized it's windows fault, as i tried to rollback to a previous windows build the stutters were significantly reduced (not ...

Unable to access DLC from Beat Saber on Child's account.

I purchased Beat Saber on my account and purchased several DLC music packs. My child wants to play the DLC's that I've purchased, the message she gets indicates that she needs to request permission for each individual pack. I have granted her access ...

Resolved! Battery percentage unavailable on v72 for Quest 2

I used to be able to easily see battery levels of my controllers and my headset. After updating to v72 in mid-December, I can't find the battery levels anywhere - except when shutting down it briefly shows headset percent. Where can I find a display ...

Walkabout Mini Golf add ons not shareable:(

Please correct the issue so that add ons in Walkabout Mini Golf can be shared like the base game! This is a known issue for many months and is annoying as a consumer

Returned a new Quest back to Meta and still haven't received a refund for the full amount

On 9/25/24, I placed an order for a Meta Quest 3S, Supernatural Annual Membership (add-on) and Meta Warranty Plus (add-on). I paid the total bill via PayPal for $407.52, which includes taxes and fees as well as a savings of $50 for the Supernatural m...

Lost access to business profile

I need help. Lost access to my business account by removing personal account with the one I created the business one. I have access to Meta Business Suite, but I can't edit Facebook profile, add my personal account back. Please help. Any help will be...

Quest 3s can't detect my PC via cable connection and vice versa

I've got a Quest 3s headset for a few days now, and when I tried connecting it to my PC for the first time everything went fine (I bought a 5m long 5gbps Kiwi cable). My PC detected my headset and then, if I remember correctly, I tried doing a data t...

右コントローラの不具合

右手のコントローラーのジョイントが触れていないのに左に傾きます。またコントローラーの調整をしてみましたが、直りませんでした。どうしたら良いですか？また12月から使い始めたばかりなのですが何もわからずこちらにお問合せしました。

Unable to Access My Account Due to Two-Step Verification Issues

Dear Meta Support Team,I am seeking help with recovering my Facebook account as I am unable to log in due to issues with two-step verification.Here is what has happened so far:I am unable to receive the verification code via WhatsApp, text message, o...

Unable to deactivate the Storage permission for the Move app

Why am I unable to deactivate the Storage permission for the Move app on my Oculus? Could you explain why this setting is necessary and what specific features it enables within the app?

Still no V72 update for META QUEST 3S

I got my device 2 days ago. I saw that other people got the V72 update like 2-3 weeks ago. Why is my device still not getting this update? I also checked if there is a problem with my device with the serial number from the Meta's site, but there is n...

Resolved! Batery Not Charging To 100%

Hi, I've had my quest for a couple of years. Just recently updated it with this latest firmware update and now the Quest won't charge to 100% anymore. Anytime I leave it charging it charges very slowly and there're some instances where it'll say it's...

Instagram hack changing my email

Hi Meta Community,So long story short my instagram email was changed while Im asleep and Ive tried following the step from Instagramstep 1 is the code that sent to Whatsapp and its done but then Im stuck on the authenticator since I never used any au...

Referral Link Issue

Hello,I invited my friend to create a Meta account using the referral link I sent him. He followed the steps:Created a Meta account through the link.Purchased a headset via Amazon.Activated the headset.His username is "ginkoff". We were really lookin...

Setup problems

Been trying to setup my old oculus and I can pair it but when it gets to the video at the end it will not play, so my headset is just saying I need 1 more update, I do not have a pc, please need.some help.

Buy an NVIDIA GeForce 5070 oder an AMD 9700 XT for Meta Quest Link?

Hey everyone, does anybody know when the list of supported (and unsupported) GPUs to use Meta Quest Link will be updated to include the AMD 7000 Series GPUs and the new NVIDIA GeForce RTX 50-series GPUs?I’m planning to buy a new graphics card for PCV...

Meta quest 2 problem

Hello can someone please help me with this?, I turned my headset on after not using it for a year or two and I get promoted with "log in on another device" and to use the email I used to setup the account.I don't remember that account login info and ...

Capital One discount not showing up on my order

I received an email from Capital One with a $200 Discount for the meta quest 3, 512G headset with Batman deal, followed the link to make my purchase, and the discount is not showing up on my order. There’s no code in the email from Capital One, just ...