Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 99899 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Help! GTX 1050 Ti issue with desktop PC and Oculus Link

I have a desktop PC running Windows 10 and GTX 1050 Ti GPU. I've connected my quest 1 to the Oculus app on the pc and it's showing a green light, connected by USB3. But when I try and run an app on the desktop I just get a black screen, on the PC and...

HDIF by Honored Guest
  • 3615 Views
  • 9 replies
  • 0 kudos

Oculus Rift unplayable jitter after Bios update

Been using my Oculus Rift sine 2016 with zero problems. Added a new graphics card, ROG STRIX, Geforce RTX 2070 Super and was working great.Needed to update my bios on my ASUS Z170-p Motherboard to help with a M.2 drive issue and that is where the pro...

Tony2163 by Honored Guest
  • 559 Views
  • 0 replies
  • 1 kudos

Sairento vr

I just wanted to play this game but it NEVER works well at all!!! I just upgraded my pc with all new parts here is my rig:Ibuypower i9 10700, corsair ram 32 gb, 2 wd sata drives, rtx2080 graphics card, corsair psu 750, cpu cooler attatched. Im at my ...

Replacement Rift S delayed by Covid-19?

Hi, Just wondering, my returned Rift S was received by Oculus UK on 25 Sept and the email said they'd process the replacement in 2-3 business days.Today would be business day 5, and so far no word on the shipping of the replacement. Are things taking...

alex_kew1 by Honored Guest
  • 274 Views
  • 0 replies
  • 0 kudos

Oculus Quest and Quest 2 Compatibility

Hello For the record I'm not a gamer and don't really understand graphics card etc etc ( Used to be a MacBook Pro person ) don't hold it against me lolI have a Quest and last night just placed an order for the Quest 2 I am also buying a laptop to use...

Beep that gets louder

Hi guys,I just had quite a shocking experience - twice. I had the Oculus Rift S on my head and my virtual desktop infront of me, started OBS and didn't do anything else, but after a minute there was a soft beep sound, a constant one (pitched similar ...

Tician by Honored Guest
  • 1010 Views
  • 1 replies
  • 0 kudos

Oculust Quest will not cast to my Oppo AX5 mobile phone,

Hi hoping someone can help me on how to cast my headset to my Oppo AX5 phone, the phone was factory reset, then updated fully, only basic apps installed, Oculus app installed and signed in, connected to my 5ghz wi fi, headset connected to same networ...

shmeet61 by Honored Guest
  • 456 Views
  • 1 replies
  • 0 kudos

Quest headset goes to sleep every few seconds

New owner...everything has been going well until I got to linking the headset with my computer.So, I have sleep set to 'every 4 hours' since there isnt a 'never' option. When it is not linked to my PC, this is not an issue. When I link to PC (officia...

Oculus Quest Touch Controller Glitchy/Deadzone

I went onto recroom, and noticed that when i was walking forward that I kept stopping randomly and then continued moving seconds later. I went to the menu and watched the blue light beam that comes from your controller when you press a button and mov...

How can I get my refund?

I received my oculus rift s nearly a month ago now and it hasn't worked since day one. The right controller cant connect there is a dead pixel on the left eye and then it stopped receiving power altogether. I contacted oculus support and they tried t...

Honcin by Explorer
  • 723 Views
  • 4 replies
  • 0 kudos

Facebook account

I have a Rift S. I went to create a Facebook account prepare to merge my Oculus account an Facebook. When I did it, it said I already have an account and that it had been disabled. I don't remember ever setting up an account but I tried my email and ...

my rift goes black screen after few minutes in game....

Hi, i been using the rift for almost two years and recently my rift goes black screen after few minutes in game,but i can see game still running in monitor in VR mode, i have been looking solution from internet and forums about the issue and check my...

kenpoh by Honored Guest
  • 423 Views
  • 1 replies
  • 1 kudos

My facebook account has been disabled by mistake

My account was disabled without doing anything, and I couldn't appeal. After that, all the accounts I registered again were immediately disabled, and the associated mobile phone number was also disabled.I didn't do anything with my account, I just wa...

Vibration iss less at one controller

I have a problem with my right controller with the Oculus Rift S The batteries are full but the vibration of my right controller does not work when the left one is vibrating. For example Beat Saber, when you smash 2 blocks at the same time.This irrit...

Luca_K by Honored Guest
  • 771 Views
  • 2 replies
  • 0 kudos

How do you test your Oculus CV1 mic?

How do you test your Oculus Mic to see if it's working? When I go online nobody can hear me, so how do I test it myself to make sure it's working?

Fazz by Honored Visionary
  • 627 Views
  • 1 replies
  • 0 kudos

Oculus credit notification disappeared

Hello!So, around a week ago I got a notification on my phone about 10$ Oculus store credit coupon. I thought I could activate it from an app later, but now I can't find it anywhere.Did it expire or something? 

quadbot by Honored Guest
  • 1686 Views
  • 3 replies
  • 0 kudos

Can anyone help with a phone set up issue

I have bought a cheap phone running Android Marshmallow as a gift to help someone link their Go headset but it is seems to drop every time. The phone seems OK otherwise. I use Apple myself so have no experience of Android. Should I just ditch the pho...

Can you use a phone to control a VR headset?

So I am trying to make an app but I want to know if it is possible to use a phone to control what you see on the VR headset. I am making a game with multiple options (drive, fly, boat). So if the user chooses to fly on the mobile app then it will upd...

Anonymous by Not applicable
  • 17161 Views
  • 8 replies
  • 0 kudos

no update

iv been waiting for 2 months  i still dont have the new quest update

Serui_XD by Honored Guest
  • 474 Views
  • 1 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels