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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 103088 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 / PrimevideoVR app .co.uk site only?

bought the quest 2 yesterday, love it, tried to install the PrimeVideo VR app to sign into my prime video account, it keeps pushing me to the .co.uk site with no option to change. I'm in Canada but use the .com. Anyone elsle have this issue? Is there...

j4ckn1f3 by Honored Guest
  • 808 Views
  • 2 replies
  • 0 kudos

Oculus Software Issues

Hi, I recently bought a Quest 2 and the Quest Link Cable. Unfortunately, I cannot install the Oculus Software. The install seems to get 10% done and then I get the "encountered and error, please restart" message. I've read numerous threads in this fo...

Oculus coupon xpired

Hi. I received a coupon for $10 that was supposed to expire on 10/24. When I tried to use it today (10/24) it showed up as already expired.Please advise.Steve

mr_isaacs by Honored Guest
  • 324 Views
  • 1 replies
  • 0 kudos

ASUS Zephyrous G14 and Oculus Rift CV1

Hi just got this laptop and thought this was VR ready even Nvidia gForce experience says it is.. I know its got better specs than my old desktop so I'm wondering why it run so poorly? It won't even run Medium. What sort of connections should I do? I ...

Quest 2 "permission_denied"

So why does it say PERMISSION_DENIED below the Quest 2 entry on the "Devices" page on my account on the oculus website (not the app). And what can i do to get that removed? I have a perfectly legit facebook account linked.And don't tell me to contact...

Oculus Quest Link black screen

When I launch Oculus Link it just shows a black screen, I launched OculusDebugTool.exe and my Encode Resolution Width was 0. Can anybody help me?

Zocalle by Honored Guest
  • 488 Views
  • 3 replies
  • 0 kudos

Upgrading model

Can I use the same Oculus Go account from my 32Gb model with a new 64Gb headset model ?

Oculus Quest mic not working!

So I'm trying to play games like Rec Room and VRChat where you can use your mic. I loaded up rec room for the first time yesterday and the mic was working fine without a headset plugged into the quest. However, once I plugged in my headset with a bui...

SpoonMe by Honored Guest
  • 4875 Views
  • 7 replies
  • 0 kudos

Hardware Replacement

I've been in contact with support for 3 days and they sent me here. Fresh out of the box, my left controller has no firmware. It can be paired with the app, but it blinks SOS repeatedly. I'm unable to find a link for dev hardware issues. Can anyone h...

Anonymous by Not applicable
  • 387 Views
  • 1 replies
  • 0 kudos

Oculus won't accept payment method

I've typed in everything right, I've tried it on my phone and tried another card and it still won't accept anything. This also happened when i tried to purchase the headset back in December.

can't link to paypal

hi, im trying to buy an oculus game on the oculus site using my paypal account, but when i try to add my paypal account and log in to paypal it immediatly asks for my card info, i dont want to use a card, i want to use my paypal account balance!

azbuster by Honored Guest
  • 302 Views
  • 1 replies
  • 0 kudos

HDMI and USB extension cables not working.

Hi all,So I just built a new PC and when I went to setup my Rift the sensors connected without issue. However, the headset wasn't being detected. I have an HDMI and USB extender running through my wall to my PC. This worked flawlessly on my old PC, b...

Conroc by Honored Guest
  • 818 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 1 syncing

Does anyone know if the quest 1 syncs settings to your account?

My order status says 'Opened' after the supposed shipping date.

Hi, I ordered the Quest 2 a few weeks ago, when I got the status email it would say 'Opened'. It would say 'Opened' every time i would look at it, (which is fine), but when the expected shipping date came, Oct 13th, it still said 'Opened' and it stil...

kado104 by Honored Guest
  • 302 Views
  • 1 replies
  • 0 kudos

Oculus go problem

I made VR with UE4 and play with Oculus go, but every time I move it, a part of it turns black. Does anyone know why?

KEY0404 by Honored Guest
  • 576 Views
  • 1 replies
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7 days with new Quest 2 and still haven't been able to use it

I cannot get over the horrible support from oculus. Requiring a facebook account but NOT supporting account issues is a joke. I have not been able to use the quest at all since I got it due to facebook requiring me to prove my identify. I've followed...

sjantzi by Explorer
  • 560 Views
  • 3 replies
  • 1 kudos

Cracked elite strap

After seeing reports of others with cracking straps I checked my own and found a few cracks forming on my elite strap as well. I take very good care of it and make sure to unratchet the strap before removal to avoid getting oils onto my lenses.I will...

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Anonymous by Not applicable
  • 775 Views
  • 1 replies
  • 0 kudos

Has any paired a Go and a Quest on the same account?

I've just bought a Go , already have a quest and want to use the Go but cant until it is paired with my account, For some reason it's not allowing me to pair it on my mobile..... and neither on my account so cant use the Go . Can someone help please?

edgedVR by Honored Guest
  • 310 Views
  • 0 replies
  • 0 kudos

Pinned display z-fighting issue bug

For the last few weeks, using both standard and PTC, have been getting the following issue.High quality panels has a workaround where if you tweak it enough it can be *seen*, but it takes multiple times to get it to be just right.It looks to be a z-f...

Customer service

Been trying to deal with them for around month but keep getting no commitment to deal with our problem. The charger or cable or a combo of both won't charge our Quest. I have finally given up going to buy one. But this is warning to potential new cus...

Oculus App constantly crashing when I plug my quest

Hello,Recently I can no longer play in VR because as soon as I plug my headset with a good cable on the right USB port my application crashes without stopping. I had not yet had this problem before and I did my research on the net, without an answer ...

EkImeiji by Honored Guest
  • 498 Views
  • 1 replies
  • 0 kudos

COMPATIBILITY!!!!!

Please make the NVIDIA GeForce GXT 1650 compatible with the Oculus Link because I have asked my mum to but a £650 Gaming Laptop for Christmas and recently found out it does not work!!!!

Quest2 WOW! No more dark areas!

Played my first Dead & Burried 2 game on the Quest 2. Areas that were very dark on the Quest are now washed out grey. Like REALLY BAD washed out grey. Quest 1 definitely looked way better overall. On Quest 2 there is no more screen door effect, every...

Tribb by Protege
  • 6644 Views
  • 9 replies
  • 1 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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