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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


My joystick on left controller broke its not even a year old

Oculus Mirror stutter if not focused

Hi everyone, I would like to stream with obs on twitch my gameplay with Skyrim VR.To do so, I need Oculus Mirror for both 1080p video and stabilization.My specs:- Oculus quest 2(connected with airlink)- Omen HP 15 (2020) RTX 2060 + AMD 4800H + 64GB H...

Meta account deleted

Oculus quest 2 Meta account was accidentally deleted how do I get it back and will I see my prior games purchasesThanks

Background in Occulus Link shaking

When I connect to Oculus Link the background and the menu bar are shaking. I can switch to Monitor 1 desktop and the desktop doesnt shake. I can play any VR game without it shaking as well. This only started a few days ago. I think there was an updat...

Terrible Meta account experience

I just want to say how utterly frustrating the user experience of changing to a Meta account for my Rift and Quest 2 was. On the Quest at one point it showed a product key in VR that I had to enter into a website on my PC or phone. Every time I took ...

Resetting account how are games affected?

Hello, I'm going to factory reset my oculus quest and I want to know how my games will be affected. If I factory reset my quest will all the games still be in the library and can simply just be reinstalled. Or if I factory reset will all the games be...

Support Issues Stopping Development

Meta store support recieved a quest 2 controller that was not working from me 3 months ago, and I am yet to have even a confirmation that a replacement has been dispatched.I've been unable to proceed with testing, and to date no outcome has been achi...

Graphics card no longer supported for Oculus Quest 2

I have been using air link perfectly fine for the past year my wife and I were literally in the middle of a game and we went to fire it up tonight and now it's saying that my graphics card is incompatible. I haven't changed anything. Has oculus black...

Horizon Worlds Unavailable

Hello, I am located in Asia and I am unable to download "Horizon Worlds" on my Meta Quest 2. Can anyone help me regarding this? Is it only available in US and Canada? I am a developer and want to create content in Horizon Worlds. Please help. Thanks.

Resolved! Game Compatibility

Can anyone tell me before I purchase the game for my son that has the oculus quest 1 - is the new Walking Dead Chapter 2 compatible to his Quest 1 even though it only mentions Oculus Quest 2 in the details from meta store?

Left controller not working

So when I was playing a VR game my left controller stopped working for some reason and I took out the battery for 2 days and still doesn't work it said it needed a update once now im think of buying a new one but can't get a new one in 8 months.

Thumbstick replacement

Where can I buy a thumbstick cap, I don't want to send in controller for just a small Part replacement. Or which is compatible, Amazon has ps4,5, Xbox etc there is no quest ones out except from aliexpress. Trying to talk to a live person is ridiculou...

Resolved! VR Air Bridge will not connect to the Occulus software

This was working for a few weeks but now the Headset could not see the VR network. The Air Bridge's blue LED is off, and I tried to re configure it in the app (I have had to do that in the past because this POS keeps just disconnecting and then not r...

Screenshot 2022-11-29 095553.png

Adding devices

Please I did a factory reset on my headset and I don't know how to add it back to the app. Please Help!

Anonymous by Not applicable
  • 1 replies
  • 0 kudos

Meta horizons not working

I just downloaded meta horizons workrooms on my oculus quest 2 and it keep popping up something saying "need meta account to continue" when i obviously havw one and i made a workrooms account.And I restarted it and everything.

My oculus is acting oddly.

Hello.I have an oculus 2 without any accessories or anything like that, and one day I want to hop online and suddenly my menu and whole home move to the left, then again, and again, to the left, to the right, and IDK why this happens.If needed I can ...

Stick drift

One of my remotes has stick drift and is not tracking. Am I still under warranty. Can something be done?

Dogdoom by Level 2
  • 4 replies
  • 0 kudos

Downloading issues

I am trying to download games but my headset keeps telling me i do not have enough storage.i checked how much storage i have and discovered i have more than double gb remaining than how much the game i want to download takes upi want to download a 3g...

Broken left speaker

So I buy new Oculus quest 2 and i saw first that left speaker is trembles it's make radio sound and I don't know what to do now.And sound sucks because of that, help.

KusiaK by Level 2
  • 2 replies
  • 0 kudos

Rift S USB cable randomly disconnecting

I would like to receive an answer as soon as possible!My Rift S USB has been disconnecting itself since last summer now. I thought this was a problem that would go away over time, but it didn't, I repeat this has been going on since last summer. I ha...

Airlink Stutters but GPU not maxed out

I’ve got a powerful pc, specs below:AMD 3950xRTX 3090 24GB64GB 3200MHz RAM2TB NVME M.2 Drive for GamesASUS RT AX-55 dedicated router for airlink with Gigabit Ethernet connection to you can tell, my machine should work great. And it did! But as ...

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