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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Rift S only Blackscreen

I've been using my Rift S for the past month without any problems. After taking a break from playing for about 1-2 weeks, I wanted to play something, but the headset just wouldn't display anything. The Link App showed everything as green and OK, the ...

Can Meta Lock Lost Smart Glasses and Notify a New User Upon Login

1. Meta 可以远程锁定丢失的眼镜，以防止未经授权的使用吗？2.如果其他人尝试将其连接到新帐户，Meta 会通知我或提供任何方式来跟踪新的登录尝试吗？

my computer dosent meet the updated minimum specs.

my quest 3 dosent seem to run in vr saying i dont meet minimal specs. im afraid of making things worse going in with some of the apparent fixes, as i understand some of the language but simply dont know how to do the steps being proposed. please help...

You've tried too many times. Meta Verified

They said i tried too many times but they reject my verification too many times.I followed all requirements. In name i have initials "DR" same as name and surname on National ID, i have same profile picture as on National ID card, I have same date&bi...

Resolved! Why is Meta eating my resources?

Hi Meta Support,I’ve noticed that the Meta Quest app on my PC is using up VRAM even when I’m not using my headset. The app keeps running in the background after I close it, and I can’t find a way to fully stop it. There’s no Meta process in the start...

Account hacked using META Horizon

Hello, I need help regarding the META account associated with the email address ***@gmail10p.com This account is linked to my Instagram account, but I did not create it. The person using this META account logged in through META HORIZON and has access...

Intense lag

I have been experiencing a lag where my screen stutters and sometimes i see a loading screen for a fraction of a second. this is very irritating as it happens frequently and it makes me unable to play. this happened in Gorilla Tag and i thought it wa...

Unoriginal Content issue

Dear Meta team My name is Md. Shahidul Islam I have an page issue , my page name is “Power Plant Team” I have create a unique video , but unfortunately I have got restriction Reels overlay ads (unoriginal Content) can u fix my issue Note : I chat liv...

Quest 3 Download Speed Problem

I have a Quest 3 running v72. It used to download apps at a reasonable speed, but at some point, it started downloading VERY slowly. Around 1 MBs every 2-3 seconds. Nothing has changed with my internet (5G, between 50mbps—150mbps down). Other devices...

CAMBIO DE FECHA DE NACIMIENTO

no puedo cambiar mifecha de nacimiento, por que dice que exedi el limite de veces, y me dice que me ponga en contacto con meta para cambiarla, pero no puedo, alguien me puede ayudar?

Resolved! [MEGATHREAD - Known Issue] App Download/Install Speed

The last couple of days the PC Oculus App is downloading games terribly slow. No it’s not my internet, modem, router or my PC. I am speed testing at 1100mbps and every other download on other apps are downloading normal. This just started recently an...

My charging port is fried!!!

I am writing to inform you of a problem I am experiencing with my Meta Quest 2 headset. ghe charging port appears to be malfunctioning. It no longer charges the device, regardless of which cable or adapter I use. I have tried several different combin...

Whenever I try to look at my own account to customize it, it just says to retry

I have tried a.lot of stuff like resetting phone or internet or going through different paths but nothing is working to see my account

GPU's supported for link

For Meta,can you please, pretty please, pretty please with a cherry on top make the NVIDIA GTX 1650 (laptop) support link?I have a meta quest 3S, and I've tried using link, but my gpu is un-supported. So PLEASE support the GTX 1650. PLEASE!!

Golf+- character zooms in and out when swinging

Whenever I try to swing, my character gets bigger and smaller when I try to swing

Resolved! Water damage in right oculus controller

yesterday I was playing on my oculus but I took my oculus headset off because I felt like it was falling so when I tried adjusting it ,I was holding my right oculus controller in my left hand , but as soon I put my headset on my right controller fell...

My meta quest 2 is crashing and meta help doesn't recognise my serial number

My meta 2 keeps crashing on start up sometimes it reboots itself sometimes it freezes , I have tried to use meta help and I see they say some devices are experiencing this so I type in my serial number from my meta quest 2 and it says it doesn't reco...

Locked out off my 2FA due to Phone reset

Hi i messed up. I had to reset my Phone and forgot to backup my 2fa. Now im locked out of my main meta account. Im still locked in on my Oculus. I managed to get back in my Facebook profile but Meta and Instagram are off bounds. The accounts are link...

My Quest won't download anything.

Hello,I wanted to update Beat Saber on my Quest but the download failed. The support told me to factory reset the Quest so I did it.Now I can't download anything, all my games are gone and I can't install them back so I can't do anything on my Quest ...

Resolved! Bought a Meta gift card from Walmart it doesnt work

I bought a Meta $25 gift card from Walmart and I cant redeem it. Someone please help me.

I lost My email and password of my quest account after i had to factory reset it.

Hi. I have recently ordered a new controller because my old one broke. after it arrived i wanted to pair it but i had to login into my meta horizon for whatever reason. then i tried various emails and passwords and still no luck. then i tried factory...

Quest guidebook not working

just got a new quest pro. i tried turning on face and eye tracking but the guidebook keeps crashing

Lost 2FA

I created my account a a year back and since then I changed phone so I can't connect anymore. It wasn't a problem before because i was still connected to my oculus but now I got disconnected so I can't play my games anymore.Please help

Nothing but problems connect Quest 3 to PC via air link

I've read multiple other uses with similar problems however non of the solutions work. When i first got my quest 3 and coupled it with my PC, it worked seemlessly. however now.. i rarely get it to work. Multiple problems i have encounted are:1) Airli...

oculus quest 2 suddenly not charging properly

i can't seem to find any help or communities with the same problem, so let me know how to fix thisToday i charged my headset to 100% battery (since yesterday i used it till 0% charge, i didn't even use it today). I know it was full, the light on the ...

trial version leads to inability to purchase

I wanted to buy bundle with "MOTHERGUNSHIP: FORGE" (I already have Sweet Surrender).But first I installed trial version of MOTHERGUNSHIP: FORGE, I enjoyed it, after time limit I uninstalled it from the Quest.However... I can't buy bundle anymore.On w...

Adjust screen size while watching movies

While watching movies in or out of passthrough mode that I have saved on my Quest 3s I used to be able to grab the corner of the screen and adjust the size making it small or extremely large for a better viewing experience. Ever since update v72 I ca...

Wi-Fiの接続

metaquest２を使用しています。Wi-Fiが頻繁に切断され困っています。すぐに接続は回復しますが頻度が多く解決法を見つけられませんでした。サポートを利用しようとしましたが「このMetaアカウントに関連付けられているデバイスが見つかりません。デバイスに関連付けられているMetaアカウントにログインするか、デバイスのシリアル番号を入力して、デバイスがあなたのものであることが確認してください。これにより、利用可能なサポートオプションをすべて提供することができます。」と出てきます。提案されているシ...

Account has been inactive for a period of time

I keep on getting an email with the following message about my sons account. I had him use the Oculus thinking the emails would stop but they haven't What can I do? We are writing to inform you that your Meta account has been inactive for a period of...

Nothing

After reseting quest 2 several times its black screen, wont stay connested ro internet. No number to call for support and I cant even use it to find serial number. Any ideas how to contact support through email or phone? No numbers in meta app. Also ...