Featured Posts
Forum Posts
Lost my e-mail associated with Meta
My email was hacked, and the hacker changed my email name. I was able to recover it thanks to a backup email I had associated with the hacked one. However, during a conversation with Microsoft, I was informed that once the alias of an email is change...
i cant install games
When i try to install games it says you can install this and to go to meta support theres nothing i can do to download anything
Meta Horizon
Hi, I am new to Meta Horizon. I have two issues. 1. I see pending messages but can not retrieve. When I click on it (bottom right), the menu disappears. 2. I can not edit my avatar. When I click to edit, the Avatar mirror and menu also disappear. Ple...
Integrity Violation and Account Suspension
My friend in Korea recently had their Instagram account suspended for an Integrity Violation. Unfortunately, they are now unable to create a new Instagram account, as any new accounts they attempt to make are immediately banned. He have thoroughly re...
My Verified Facebook Account is Stuck in Review
Dear Facebook Team, I am a verified user, and recently my Facebook account has been stuck in review. Previously, you informed me that my account was fine, but whenever I try to log in, it still shows that it is under review. I expected that, as a ver...
My Pages Were Suspended Due to an AI Mistake - No Appeal Option Available
Hi @MetaQuestSupport I need urgent help regarding my suspended Facebook Pages. The issue started when I took quick actions after gaining ownership of my HistoBase page—I changed the name, username, profile photo, and cover image, then launched ads. U...
PCVR with Meta Quest Link app
Hi All.Have a Quest 3 on order (waiting for delivery), but testing with my sons Quest 2 (Have set up my account on it) via wireless as he's lost the link cableI'm new to VR, so struggling with setting up for PC VR, to play Steam games.I've gone to th...
Resolved! Quest Pro Left Controller Not Working / Pairing
I've been an avid supporter of VR and have owned every iteration of Oculus/Meta headsets since the DK2. This is the first time I've run in to any real issue... and have subsequently been met with the most frustrating and unhelpful customer service I'...
Pairing new controller
My left controller had stopped working so I returned it to get a new one. I received a refurbished one and I'm trying to pair it. For some reason the pairing didn't start when I put in the original battery that was in the previous one. I put in a new...
"Something went wrong" error when trying to pair Quest 3S to Quest app.
So I just purchased the Meta Quest 3S, and I was able to set it up last night without any issues. Today, I was going to get SideQuest, and I needed to turn on Developer Mode, so I went into the Meta app, and it had no options for that, just factory r...
defector vr not opening
Hi, I recently got defector vr, I tired running it and it looked like it was gonna open but after like 2 seconds it would bring me back to the library, I tried restarting my pc reinstalling the game and it still doesint work. Help please!!
Problema com Tela Preta após a atualização do Quest 3. BRASIL
Após atualizar meu Quest 3, ele ficou travado em uma tela preta. O Áudio funciona, aparece o Logo da Meta, e os sons. Fiz o reset de fábrica e agora o meu celular ou PC não está mais pareando com o Quest 3. Como fiz o reset, o Quest 3 fica fica com a...
Need Help with my Accounts
Okay so I've had my instagram account for years, and I never had issues. It's connected to my threads account. Yesterday I woke up with my suspended. I can't complete the two-step verificatoin because the number associated with the phone is no longer...
Updating
I've been trying to update some games. I was told to do a factory reset I did. It takes me to the " health and safety " screen but I cannot watch the video. At the controller screen it will flash quickly " updating software ". The headset itself self...
Deleted Account
I am trying to use my Quest 2 which I have not used in probably 2 years and when trying to log in, it shows that I have to login to my meta account. I had to make a meta account and I put the code in and it said that the account that is on the device...
Issue with VR Device After Factory Reset
Dear Meta Support Team,I hope this message finds you well.I am writing to report an issue with my VR device. After using the device for about four months without internet connection, I decided to perform a factory reset due to a lack of updates. Afte...
Meta account hacked and email replaced
My Meta account was hacked on February 26th and the email was changed on the same day. I received an email to reverse the situation, but the link has expired. I need to delete the hacker's email and re-enter my email. I have already recovered access ...
Hacked instagram
Hi, my instagram account was hacked. Emails changed etc. I have tried to use the instagram prompts to get my account re-verified but it gets to a stage where it asks for authentication and the hacker set this up so I can't give the code to enter. The...
Strange bug I see happening to lots of people
Whenever I try to recalibrate my controller in the settings it just goes off settings like nothing happend and sometimes it tells my that settings app isn’t working. Since I have bad drift on my controller it’s now hard to play games. Can Somone plea...
Can't add a child to my account
Hello, My son is 12 years old and I created a Meta account for him. But because he is only 12, he is not allowed to do anything with it.So, I have to add him to my Parent Control. During this process, I have to confirm I am a parent above 18 years.Th...
Hacked and disabled account
Hello,My Instagram account was hacked two months ago. The hacker changed the email, phone number, password, and username. Additionally, he set up two-factor authentication to access my profile. I couldn’t complete the ID verification process because ...
Need to change my birthday
When I set up my account, I set it up with the wrong birthday on purpose and my parents found out. I need to change it to my correct birthday but when I uploaded my birth certificate and school ID, it said it was unable to verify it and now I can't t...
Meta Quest 3S Yellow dot in left lens
Hello, I purchased my Meta Quest 3S at the end of January. A couple of times in the last few days I've noticed a yellow dot in the left lens, which moves with my head movement. It's almost like it's supposed to be a pointer. I'm fairly sure, but not ...
No updates
So, when ever I try to play a game in my quest 2. It just goes into the game even if it needs a update.
Sorry, there was a problem. Please try again.
Add Your BirthdayAfter a long time, I logged into my Instagram account and tried to set my birthdate, but I keep getting the error: "Sorry, there was a problem. Please try again." When I searched online, I found that many people, especially on Reddit...
Pascode
So I was trying to get get dev mode because I was going to make a game and it said I needed to put a password on it to verify my account and it didn’t say were the password was and then I saw something that said password so I put it in there to verif...
Quest 2 Stuck on Looking For Headset
I have an iphone and it is stuck looking for headset
120 hz not working on quest link
I was using my quest 3 for 3 months already, and 120 hz always worked fine on quest link, but yesterday i decided to play some pcvr games, and it was running not smoothly (72 or 90 hz, im sure), i decided to restart my pc and quest, it didn't help. I...
