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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest 2 keeps putting a black square in my face

So I forget when it started but my Oculus Quest 2 just keeps showing a black screen at random then I have to shake it and the square will go away. I don't know why this is happening and I am getting tired of having to shake my Oculus every so often.

Bmohr25 by Level 2
  • 2 replies
  • 0 kudos

Virtual Desktop app and purchase missing

So I purchased Virtual Desktop a very long time ago and have been using it frequently. Now when I go on my Quest it's just gone. Neither the library, store, nor Oculus app say I ever even had it. Please help. I do not want to have to buy Virtual Desk...

Revaamp by Level 2
  • 4 replies
  • 0 kudos

Second hand Oculus quest 2 factory reset now big issues

Bought this oculus quest 2 2nd hand was able to factory reset now the Right controller won't work can't get past use this code to pair in mobile app, cant get mobile app to work reinstalled it several times. Looks Like I just bought a worthless paper...

Switch User dialogue popping up all the time

I have two quests and on the second one I have another account as a secondary account so that I can play some games with a friend if they use my other one. However every time the oculus wakes up it asks me if I want to switch accounts and it is very ...

Sisojo by Level 2
  • 2 replies
  • 0 kudos

My Quest 2 Just Bricked Itself...

I am on the newest hotfix of v27.1 or whatever u wanna call it... ugh why? I was just playing beat saber for an hour before this happened, I turned off my headset and turned it back on a few minutes later to see the "updating" logo  I haven't played...

I cant move my hands?

Hi, I have recently downloaded Horizon Worlds, upon launching the game I am unable to move my hands. (Video) After talking with customer support I have concluded that this is not a issue with my Quest 2. So it must be a game bug as other games work f...

Can't login to my original account

To whom it may concern,I have had an issue with no longer being able to login to my original Oculus account both on the web and in the app itself on my Windows PC. It says that I've entered the wrong email or password. I know the email is correct so ...

Oclus quest 2

I'm having trouble with my oclus quest 2 whilst playing some games when I look down the screen goes black or blank, sometimes picture freezes then starts flickering help!

Sync between Meta avatar sdk and Interaction sdk

Hi Team,There is an issue where when we try to combine the avatar sdk with the Interaction sdk, the handpose doesnt properly sync well between those.If i provide a hand pose grab then the expected output is that when i integrate avatar sdk, the hand ...

adigkoculusdev_0-1670095077489.png adigkoculusdev_1-1670095101220.png


Problem with paring got the headset in 2021 tried everything

srousy by Level 2
  • 1 replies
  • 0 kudos

replacement kit

The replacement kit does the batterie cover come de-attached to the wrist lanyard. If they come de-attached are they the same that come with the original oculus

Referral bug

I tried to get my referral code when my friend got his quest but it wouldn’t let me do it, i don’t know if I have to update the app or if I just have to wait

Can’t create a avatar

I’ve been trying to create a avatar and I can’t it keeps saying oculus home stopped working what should I do this is very frustrating

Right controller drifting and spinning

Hey,my right controller has started to drift and spin making my oculus unusable ! I’ve did all the fixes, cleaning it, taking the batteries out and unpairing it but it is still doing it.

Population One - Quest 2 - Oculus App

I have ordered a Quest2 and it is on it’s way in the mail. While waiting for it to come I downloaded the Oculus app and started browsing the games - I am looking for Population One but it doesn’t seem to be in the app store. I am in Australia - is th...

5iMONE by Level 2
  • 10 replies
  • 0 kudos


I have downloaded, installed AND repaired the oculus pc app (Windows 11).Firewall is set to allow and using on Chrome, have tried on FirefoxThe very same password and email I used to log = "wrong email and or password" for oculus log in.Clicking on "...

Horizon worlds won’t download

Can you download horizon worlds yet in the U.S. cause when i go to the store to download it the only option is to wishlist it. I thought it was out for everyone but i guess not. Please help.

Xbox controller and oculus home

I'm just wondering if there's a way to stop an XBox controller from opening the menus in the oculus homes on a Rift S? I was trying to play a game on a big screen in one of my homes, but any time I pressed back or start it would just open the home's ...

Gift wont work

My friend gifted me a game after we both tried out the demo, and each time I try to redeem it, it says I already own it, but really it's just the demo