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Forum Posts

Lost my e-mail associated with Meta

My email was hacked, and the hacker changed my email name. I was able to recover it thanks to a backup email I had associated with the hacked one. However, during a conversation with Microsoft, I was informed that once the alias of an email is change...

i cant install games

When i try to install games it says you can install this and to go to meta support theres nothing i can do to download anything

Meta Horizon

Hi, I am new to Meta Horizon. I have two issues. 1. I see pending messages but can not retrieve. When I click on it (bottom right), the menu disappears. 2. I can not edit my avatar. When I click to edit, the Avatar mirror and menu also disappear. Ple...

kudabu by Honored Guest
  • 111 Views
  • 0 replies
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Integrity Violation and Account Suspension

My friend in Korea recently had their Instagram account suspended for an Integrity Violation. Unfortunately, they are now unable to create a new Instagram account, as any new accounts they attempt to make are immediately banned. He have thoroughly re...

My Verified Facebook Account is Stuck in Review

Dear Facebook Team, I am a verified user, and recently my Facebook account has been stuck in review. Previously, you informed me that my account was fine, but whenever I try to log in, it still shows that it is under review. I expected that, as a ver...

PCVR with Meta Quest Link app

Hi All.Have a Quest 3 on order (waiting for delivery), but testing with my sons Quest 2 (Have set up my account on it) via wireless as he's lost the link cableI'm new to VR, so struggling with setting up for PC VR, to play Steam games.I've gone to th...

Anonymous by Not applicable
  • 394 Views
  • 3 replies
  • 0 kudos

Resolved! Quest Pro Left Controller Not Working / Pairing

I've been an avid supporter of VR and have owned every iteration of Oculus/Meta headsets since the DK2. This is the first time I've run in to any real issue... and have subsequently been met with the most frustrating and unhelpful customer service I'...

coryb155 by Honored Guest
  • 5449 Views
  • 31 replies
  • 1 kudos

Pairing new controller

My left controller had stopped working so I returned it to get a new one. I received a refurbished one and I'm trying to pair it. For some reason the pairing didn't start when I put in the original battery that was in the previous one. I put in a new...

defector vr not opening

Hi, I recently got defector vr, I tired running it and it looked like it was gonna open but after like 2 seconds it would bring me back to the library, I tried restarting my pc reinstalling the game and it still doesint work. Help please!!

Need Help with my Accounts

Okay so I've had my instagram account for years, and I never had issues. It's connected to my threads account. Yesterday I woke up with my suspended. I can't complete the two-step verificatoin because the number associated with the phone is no longer...

Updating

I've been trying to update some games. I was told to do a factory reset I did. It takes me to the " health and safety " screen but I cannot watch the video. At the controller screen it will flash quickly " updating software ". The headset itself self...

Deleted Account

I am trying to use my Quest 2 which I have not used in probably 2 years and when trying to log in, it shows that I have to login to my meta account. I had to make a meta account and I put the code in and it said that the account that is on the device...

Issue with VR Device After Factory Reset

Dear Meta Support Team,I hope this message finds you well.I am writing to report an issue with my VR device. After using the device for about four months without internet connection, I decided to perform a factory reset due to a lack of updates. Afte...

Anonymous by Not applicable
  • 160 Views
  • 0 replies
  • 1 kudos

Meta account hacked and email replaced

My Meta account was hacked on February 26th and the email was changed on the same day. I received an email to reverse the situation, but the link has expired. I need to delete the hacker's email and re-enter my email. I have already recovered access ...

mzavoli by Honored Guest
  • 203 Views
  • 1 replies
  • 0 kudos

Hacked instagram

Hi, my instagram account was hacked. Emails changed etc. I have tried to use the instagram prompts to get my account re-verified but it gets to a stage where it asks for authentication and the hacker set this up so I can't give the code to enter. The...

johnburke by Honored Guest
  • 186 Views
  • 1 replies
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Strange bug I see happening to lots of people

Whenever I try to recalibrate my controller in the settings it just goes off settings like nothing happend and sometimes it tells my that settings app isn’t working. Since I have bad drift on my controller it’s now hard to play games. Can Somone plea...

Can't add a child to my account

Hello, My son is 12 years old and I created a Meta account for him. But because he is only 12, he is not allowed to do anything with it.So, I have to add him to my Parent Control. During this process, I have to confirm I am a parent above 18 years.Th...

R3Dje by Honored Guest
  • 140 Views
  • 1 replies
  • 0 kudos

Hacked and disabled account

Hello,My Instagram account was hacked two months ago. The hacker changed the email, phone number, password, and username. Additionally, he set up two-factor authentication to access my profile. I couldn’t complete the ID verification process because ...

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eliapaini by Honored Guest
  • 252 Views
  • 1 replies
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Need to change my birthday

When I set up my account, I set it up with the wrong birthday on purpose and my parents found out. I need to change it to my correct birthday but when I uploaded my birth certificate and school ID, it said it was unable to verify it and now I can't t...

Meta Quest 3S Yellow dot in left lens

Hello, I purchased my Meta Quest 3S at the end of January. A couple of times in the last few days I've noticed a yellow dot in the left lens, which moves with my head movement. It's almost like it's supposed to be a pointer. I'm fairly sure, but not ...

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No updates

So, when ever I try to play a game in my quest 2. It just goes into the game even if it needs a update.

Sorry, there was a problem. Please try again.

Add Your BirthdayAfter a long time, I logged into my Instagram account and tried to set my birthdate, but I keep getting the error: "Sorry, there was a problem. Please try again." When I searched online, I found that many people, especially on Reddit...

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Pascode

So I was trying to get get dev mode because I was going to make a game and it said I needed to put a password on it to verify my account and it didn’t say were the password was and then I saw something that said password so I put it in there to verif...

120 hz not working on quest link

I was using my quest 3 for 3 months already, and 120 hz always worked fine on quest link, but yesterday i decided to play some pcvr games, and it was running not smoothly (72 or 90 hz, im sure), i decided to restart my pc and quest, it didn't help. I...

BatCapys by Honored Guest
  • 189 Views
  • 1 replies
  • 0 kudos
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