Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

USB 3.0 showing up as incompatible.

I Just got an Oculus S and it is not recognizing my USB 3.0 ports. I have updated everything I can, even the BIOS. I am running an ASUS M5A99X Evo R2.0. My BIOS is version 2501. Any tips or advice greatly appreciated.

App won`t start and pc goes blackscreen

Hey guys, I wanted to play some VR so I installed the new Update for the app but since that update my app doesn`t work at all. When I start the app my pc goes just blackscreen and I need to restart it. Never had a problem like this but since the new ...

Artjomi by Not applicable
  • 752 Views
  • 2 replies
  • 0 kudos

Oculus rift s Not working

Hello so I was just using my Oculus Rift S perfect like 3 hours ago. I than wanted to play again and I keep getting a notification saying. "Oculus Rift Isnt working correctly click here to check our support article" I have tried almost everything on ...

az9af8iseay2.png

Headset crashing whenever I tried to load a game.

When I try to open a game on steam my rift s turns off and displays an orange light, the touch controllers turn off and I get a message saying that it can't track the movement of my head. Sometimes it makes me redraw my play space as well before this...

Bing567 by Honored Guest
  • 360 Views
  • 0 replies
  • 0 kudos

Rift S USB Disconnects occassionally?

Hey guys, Pretty sure I know what the issue is but just want to confirm that's it.I got my rift S a few days ago brand new and when connecting it to my PC it runs great, everything is normal except sometimes the USB connection of the headset disconne...

FrostyBTV by Honored Guest
  • 813 Views
  • 1 replies
  • 0 kudos

Rift S Touch Controller LED Issue

I recently purchased a Rift S and kept having issue with the right hand touch controller during setup. It kept being stuck in the ground, but would still recognize rotation. I went though many different potential troubleshooting methodsThese are the ...

mv4h08qwwvjh.jpg

Rift s crashes with beat saber

So i recently bought a Vr headset (oculus rift s) and the first game i purchased was beat saber and after, i played a couple of songs i wanted to play some custom songs so i downloaded a mod from a youtube tutorial i found and since that my game keep...

Store will not load on Quest

Today when clicking the store menu button in the Quest nothing shows up. I've tried restarting the headset and I am logged in through Facebook.Does anybody else experience this problem?

SteamVR games not working

Just got the oculus rift s and got a game on steam. Hotdogs Horseshoes and Handgrenades. The first day it worked just fine. I got off for a bit wanting to take a break, shutting down my computer. But after a little while, I wanted to play again. So I...

A Shout Out to Oculus Customer Service

I've owned a Rift for a little over a couple years and am what you might call a "power buyer". I buy a lot of software here and on Steam and like a lot of people, I occasionally buy something that's simply not going to work out for whatever reason so...

Oculus Link constantly freezing

A while back I was able to get my Quest connected to my PC via link but recently it's been having a ton of issues as in constant freezing, freezing or just flat out turns off my Quest it's getting quite infuriating when it just stops working mid-game

Oculus Go refuses to allow file transfer

Hi,Recently bought an Oculus Go. It refuses to let me transfer files from my computer to it over the provided USB cable. I'm running windows 10 on my PC, and have factory reset the device many many times in an effort to get it to work. Does anyone el...

Wifi connection error SOLVED on Oculus GO

I had this problem:For Oculus GO, my home wifi network was invisible. He saw the surrounding wifi network but not my home. But the home network was fine - all other devices connected without any problems.I repeatedly contacted support, but all the ad...

Game not running?

I recently downloaded the game Beat Saber from the Oculus store. I try to run it and it gives me the error:Sorry, something went wrong. Please try again later. (OVR57100773) and if I click show details it gives me:Entitlement is not currently valid (...

Jaybit by Honored Guest
  • 877 Views
  • 5 replies
  • 0 kudos

Oculus Link doesn't find the device

Hey Guys, so I got an issue that is getting increasingly frustrating...I have a brand new Oculus quest, and a fairly good gaming pc so everything runs smoothly when I can get it connected. The Issue that I am experiencing is that the software on the ...

The dreaded Display Port Nightmare

I got the Occulus Rift S for my 11 yo and the computer is a desktop built by my daughter's boyfriend. Brand New. The Video card is an AMD RADEON RV580. I have Uninstalled and reinstalled everything and still it doesn't recognize the Display port. The...

Quinn713 by Honored Guest
  • 456 Views
  • 1 replies
  • 0 kudos

horizon email bug

hi I'm making this post because i got an email inviting me into the Facebook horizon beta but wean i click the link it just go to a white screen and nothing happens i have tried it on multiple defrint browsers and computers and even my 2 phones but n...

Terrible service

So i contacted oculus on 21st concerning battery issues I've been having. Initially i received a reply, asking me to perform various tasks, each task was suggested over several days. The outcome was that i have a faulty headset and needed a replaceme...

faloc by Honored Guest
  • 388 Views
  • 1 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels