Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can’t redeem beat saber

I received the email with the link to redeem it but when I click on the link it just takes me to Home Screen of the game

Oculus Library Empty

Hi,I haven't opened Oculus in about 2 months and when I tried to today I saw that my library, friends list, and purchase history was all empty. I've purchased and had games on it for 5 years. I've tried signing out, unplugging, all of that.Please hel...

App sharing

Says I have 2 headsets that say we have app sharing enabled. I don't own another headset. Hiw do I get rid of this so we can have app sharing between profiles.

Refund Help!

I purchased the Meta Quest 2, have accidentally deleted the email confirmation, have the shipped unopened item and need to return it because my son doesn’t like it for his kids. Where can I find the order number? I have all kinds of numbers on the bo...

Trouble logging in

We are having trouble logging into my daughters oculus. It says we need to sign into Facebook. I’ve looked through all of our emails making sure it’s the right email address for Facebook. Even have emails using that email for oculus & it still won’t ...

DB0914 by Level 2
  • 1 replies
  • 0 kudos

Not connecting to server

Is there somewhere that will show me if a game/server is down? After the big Rogers service outage (here in Canada), both Oculus Quest 2 devices in our home are not able to connect to Gun Raiders or Gorilla Tag. ‘Failed to connect’ or just showing th...

Oculus Games not showing up

My Oculus Meta Quest 2 wasnt working right and would glitch. I had it under warranty and went to GameStop and switched it out for a new one.. when I got home today and logged into my account it's only showing a couple of the games I bought. There are...

Circle appears while moving with joystick

Hi guys, I have a small problem with my Oculus Quest 2. Everything works perfectly except when I play the games in which you move with the joystick, so whenever I play such a game and move, a circle comes in the middle where the edge is black and in ...

Quest Rift keeps randomly disconnecting from my PC

My Quest disconnects from my laptop almost randomly. I know my laptop is able to run VR because I've done it in the past flawlessly. I am fairly certain that it is not my link cable because I've used multiple and even the charging one. I'm also certa...


Hello, I still see that I have a warranty. If I have a warranty can I get a new right controller. Since my other 1 is damaged? Someone please help thank you!

Headset name

Hi, where can i see the name of the helmet? The thing is to be able to compare and verify that it is my headset when I receive a connection alert when connecting to my gmail account for example. I can't find the name of the headset in the settings. t...

num.256 by Level 2
  • 3 replies
  • 0 kudos

Airlink=Why has everything started lagging?

About 5 months ago or so, I was playing games just fine over my 5ghz router. Then all of the sudden, (maybe 3 months ago?), everything started lagging. I get black corners and things stretching out weirdly, delays, audio stutter etc. I have checked m...

OCULUS LINK/ AIR LINK Infinite Loading Dots

Hello all, Summary Oculus Quest 2 is unable to pair with PC via Cable or Air Link (Infinite loading DOTS) Details I try to air connect Quest 2 to my desktop PC. The PC appears there correctly but when highlight it then select the PAIR button, it does...

Recommended head strap for Quest Pro?

The pro gets quite uncomfortable, and I also have the issue where it needs to be quite high on my face to get best clarity, but that requires a certain level of tightness to keep it there. so I either choose clarity and head pain, or blurry and comfo...

Mon casque Quest bouge tout seul

Bonjour,Disposant d'un Meta Quest 2 depuis peu ( une semaine ), je me rends compte actuellement que, lorsque je joue ou même simplement sur le hub, je suis " téléporté " plus loin, après plus près etc ... sans même que je n'ai à bouger la tête ni les...

Resolved! Refund not available issue popping out

So I tried to refund a game I purchased earlier today but the error “Refund Not Available” kept popping out saying I can’t refund or something. Tried on the others too but doesn’t work. Need help!


$30 credit

A friend referred me to buy an Oculus 2. I turned it on and set up my account but then he sent me a code so we both get $30. When I tried to do that it said I couldn’t since my FB a login was already set up. I just set it up today. Haven’t even playe...

Can't add a payment method

I added successfully payment method in march, bought a game with no problem at all.After that, payment method was removed (i removed it so kids couldnt do purchases on their own).I tried today to add it again in order ti buy another game, but failure...

billion dollar company and still messing up this bad lol.

i don't understand how you make billions of dollars a year and mess up this bad as a company. I have been trying to reset my password for my oculus account, but it says "You merged this Oculus account with a Facebook account. Please go back and log i...

Pcvr quest

I am looking to buy a gaming laptop that should run PCVR on the oculus quest 2. This is the specs. Lenovo IdeaPad Gaming 3 - 2022 - Everyday Gaming Laptop - NVIDIA GeForce RTX 3050 Graphics - 15.6" FHD Display - 120 Hz - AMD Ryzen 5 6600H - 8GB DDR5 ...

"Error performing query." trying to submit warranty form

I need to have both of my controllers replaced due to tracking issues. The website says they recommend replacing them with the warranty, but every time I try to fill out the form to print the shipping label I get "Error performing query" and can't ge...



What happened to Air Link?

I can't even hit a solid 90fps with my 1050ti anymore, It used to be just fine untill something affected it and i keep geting 20 FPS now(without ASW, and on medium settings for a game) I could get 90fps on this game but now it keeps dropping to 40-20...

Quest 2 Support/Repair only offered in country of purpose?

I bought my Quest 2 in a Costo in the US near Christmastime last year because I was visiting family, but I normally live in the US. I had some issues with it and contacted support in August/September. They said I needed a new headset, but they would ...

Rockband vr wont download

rockband vr starts to download then stops at 312mb eveytime won't go any further. Why can't I re-download a game I own anyone have an idea how to fix

leaf76 by Level 3
  • 18 replies
  • 1 kudos

Quest 1 stuck on boot screen like others. Bricked

I have the issue where it is stuck on the white oculus "eye" pill shaped symbol. I've done the power+volume button factory reset a few times with no luck. It's pretty much bricked and stuck on that loading screen. There are a few other threads poste...

Referral link problem

HiMy friend recommended the Quest 2 VR headset to me and we tried to make a referral link, but the for some reason he couldnt generate a link and the search function on the referral page doesnt seem to be working. After i bought the headset we tried ...

Top Kudoed Authors